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Brian O'Flynn announced as judge for Irish CX Impact Awards 2026

Brian O'Flynn, Director at Capventis, joins the judging panel for the Irish CX Impact Awards 2026, bringing more than 25 years of experience across Experience Management, Data Analytics, CRM, Digital Solutions and programme and project management, alongside academic qualifications in Marketing and Computer Science. As a seasoned solutions delivery expert at Capventis, O'Flynn brings a strong focus on design, business engagement, solution architecting, change management and successful project delivery to the evaluation process.

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Agnieszka Jozwiak appointed Judging Coordinator for Irish CX Impact Awards 2026

Agnieszka Jozwiak, Customer Experience Consulting and Advisory leader and Board member of CXPA Ireland, joins the judging panel for the Irish CX Impact Awards 2026 as Judging Coordinator, bringing over 15 years of experience in experience management, service design, and business operating model transformation to oversee the evaluation process. As Head of Judging since the programme's inaugural edition in 2018, Jozwiak contributes an unmatched command of the awards' evaluation standards and a career-long commitment to advancing customer experience management practices across Ireland and the global CX community.

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Irish CX Impact Awards 2026 entries closing soon

Entries for the Irish CX Impact Awards 2026 are closing on 14 August, with Ireland's customer experience community invited to submit across 27 categories spanning customer service, digital experience, customer loyalty, and service excellence. Winners will be announced at the awards gala on 4 November 2026 at the Crowne Plaza Hotel, Santry, where outstanding achievement in customer experience will be celebrated before hundreds of senior executives.

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Gavin Carpenter confirmed as judge for Irish CX Impact Awards 2026

Gavin Carpenter, CEO of Phonovation since 2006, joins the judging panel for the Irish CX Impact Awards 2026, bringing two decades of senior leadership in telecommunications and customer engagement technology alongside prior experience in senior management roles at Esat Telecom, Energis, and Colt Telecom. As the driving force behind one of Ireland's leading customer service technology companies, Carpenter contributes a practitioner's command of digital customer experience, service excellence, and the technology decisions that underpin effective customer-centric strategy to the evaluation process.

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The Irish CX Impact Awards 2026

The Irish CX Impact Awards 2026

November 4th, 2026

Crowne Plaza Hotel, Santry

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