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  1. Visit our 'How to Enter'  page for our Items Checklist & Step-by-Step Guide. 

  2. Once you have created your PDF submission and you have all items in the Items Checklist, submit your entry via the Online Entry Form. CLICK HERE.



Best Innovation in CX

Best Innovation in CX

This award recognises a project, action or initiative carried out by a CX team in Ireland that can best demonstrate true innovation.

The judges will be looking for examples of CX innovation in action over the last 12 months.

Entry is by a 5 A4 page submission; the judges will be looking for clear information backed up by evidence, photos, and supporting materials, that pays particular attention to the criteria listed below.

  • Rationale: What was the rationale behind the innovation? Was there a specific problem that required it?

  • Innovation: Is the innovation an improvement on existing methods or technology and, if so, how much of an improvement? What are the unique aspects of this improvement?

  • Idea Development: How was the idea developed from concept through design and implementation?

  • Wow factor: What is the wow factor? Judges are looking for ideas that leapfrog current processes or technology and provide simple and elegant solutions to long standing issues.

  • Outcomes: How effective is the innovation, and what are its benefits?

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