Best Innovation in CX
This award recognises a project, action or initiative carried out by a CX team in Ireland that can best demonstrate true innovation.
The judges will be looking for examples of CX innovation in action over the last 12 months.
Entry is by a 5 A4 page submission; the judges will be looking for clear information backed up by evidence, photos, and supporting materials, that pays particular attention to the criteria listed below.
Rationale: What was the rationale behind the innovation? Was there a specific problem that required it?
Innovation: Is the innovation an improvement on existing methods or technology and, if so, how much of an improvement? What are the unique aspects of this improvement?
Idea Development: How was the idea developed from concept through design and implementation?
Wow factor: What is the wow factor? Judges are looking for ideas that leapfrog current processes or technology and provide simple and elegant solutions to long standing issues.
Outcomes: How effective is the innovation, and what are its benefits?