>

Brian Horgan

Brian Horgan

Customer and Staff Experience Consultant

Brian Horgan

Brian has over 25 years' experience leading customer teams across a range of sectors; banking, medical, digital and the arts. Previous roles include Regional Manager for Customer Service in Ulster Bank and Development Director of the Abbey Theatre as well as his own consultancy practice (clients include the RDS, Business in the Community Ireland, Sims IVF Clinics, Dept Agency).  He holds a MSc from the Irish Management Institute (UCC) specialising in Customer and Staff experience and is a recipient of the IMI Student of the year award.