Chair, CXPA Ireland & Manager Customer Experience Transformation, Iarnród Éireann Irish Rail
Liam has over 25 years of experience in public transport having held leadership positions in customer experience, strategy, marketing, project management, and organisational transformation.
Liam is an advocate of cross functional teams, working collaboratively with staff, management and other stakeholders to transform customer experiences and create a customer centric culture.
He is a graduate of Trinity College Dublin with a Degree in Marketing and Master in Arts. He is an ICSA Graduate in Financial Administration and is qualified in quality systems and project management.