Tatiana is a Customer Experience specialist, with over 20 years of expertise and a track record of successful CX improvement projects. While conducting a wide variety of roles in the Telecommunications industry, Tatiana's constant focus has always been to positively impact and develop the Customer Service delivery. Tatiana worked in Customer Service quality assurance, management, employee performance coaching, training, development and leadership. Tatiana's key competencies are her passion and diligence for excellence and her persistent pursuit for development and education. Tatiana is a very dedicated and goal focused worker with strong analytical and creative thinking and attention to detail.