2022 Shortlist
Please see below the winners and finalists from 2022 The Irish CX Impact Awards.
CX Champion 2022
WINNER:
Fenero
CX Leader 2022
RECIPIENT:
Siobhán Hennessy
CX Team of the Year
WINNER:
Imagine
FINALISTS:
Bank of Ireland
Beacon Hospital
Boylesports
Gym+Coffee
Iarnród Éireann Irish Rail
Imagine
National Broadband Ireland
The Department of Foreign Affairs, Passport Service
CX Rising Star of the Year
WINNER:
Evan Cotter - Rural WiFi
FINALISTS:
Sian Boyle - The Energia Group
Evan Cotter - Rural WiFi
Sarah-Louise Gallagher - Impulse Recruitment Ireland
Angeline Magee - Power NI
Karen ODwyer - Beacon Hospital
CX Impact in Retail
WINNER:
McCabes Pharmacy
FINALISTS:
Glenisk
McCabes Pharmacy
Smyths Toys Superstores
Toyota Ireland
CX Impact in Government & Public Sector
WINNER:
Iarnród Éireann Irish Rail
FINALISTS:
Iarnród Éireann Irish Rail
National Rehabilitation Hospital
The Department of Foreign Affairs, Passport Service
CX Impact in Financial Services
WINNER:
Bank of Ireland Global Markets
FINALISTS:
An Post Money
Bank of Ireland Global Markets
Fenero
Liberty Insurance
RSA & 123.ie
CX Impact in Utilities & Services
WINNER:
ESB Networks
FINALISTS:
Electric Ireland
Energia Group
ESB Networks
Gas Networks Ireland
Irish Water
National Broadband Ireland
CX Impact in Pharmacy/Health
WINNER:
Theya Healthcare
FINALISTS:
McCabes Pharmacy
National Rehabilitation Hospital
Theya Healthcare
CX Impact in Transport
WINNER:
Iarnród Éireann Irish Rail
FINALISTS:
Fastway
Iarnród Éireann Irish Rail
CX Impact in Professional Services
WINNER:
Fenero
FINALISTS:
Crystal Lean Solutions
Fenero
Manguard Plus
Oakview Early Years Services
CX Impact in Technology, Media & Telecoms
WINNER:
Rural WiFi
FINALISTS:
Imagine
National Broadband Ireland
Rural WiFi
Digital Impact in CX
WINNER:
Digital Advice Platform - Bank of Ireland
FINALISTS:
Flipdish
Herbst Software
Digital Advice Platform - Bank of Ireland
Shake, Pick, Play - The National Lottery
Best Use of Data Analytics in CX
WINNER:
Smart Energy Insights - Electric Ireland
FINALISTS:
Fenero
Smart Energy Insights - Electric Ireland
Best Innovation in CX
WINNER:
McCabes Pharmacy
FINALISTS:
Get Connected - National Broadband Ireland
McCabes Pharmacy
Removing Customer Pain Points - National Broadband Ireland
Welcome App for People with Disabilities - Iarnród Éireann Irish Rail