Gabe Smith, CCXP, serves as CXPA’s Content Manager, where he creates and curates relevant, timely, and useful content that increases engagement in the CXPA and advances CX practice. Prior to joining CXPA, Gabe was a CX practitioner for several years with the American Cancer Society, where he led programs and projects aimed at improving CX for ACS signature fundraising events as well as patient service programs across the United States. He has a passion for content and learning, and holds a Bachelor’s degree in English Education from the University of Northern Iowa.