Director of Customer Experience, Laya Healthcare
Passionate about CX, with 20 years in the health insurance industry, Lorraine Walsh is Director of Customer Experience at Laya Healthcare. She and her team are leading the business through an exciting period of transformative CX through strategy, culture and best practice.
Currently number 1 for Customer Experience in the Insurance sector in Ireland, Laya Healthcare continues to innovate and create positive and memorable experiences for over 580,000 members.
Sitting on the Executive team at Laya Healthcare, Lorraine now leads the Customer Services department of Laya Healthcare along with strategy implementation and business planning.
Lorraine holds a business degree specialising in Marketing from the Cork Institute of Technology, she also holds a diploma in Strategic Marketing Management and completed a Senior Executive Programme, both at the Irish Management Institute.