Senior Vice President and Director of Client Experience, Sandy Spring Bank
Mark heads the client experience efforts at Sandy Spring Bank, the premier bank in the Greater Washington DC region. Sandy Spring was recognized by Forbes as the most trusted bank in Maryland by our clients. He currently serves on the Experience Strategy Team who craft the long term plans to create a client-centric culture bank-wide. As the key strategic initiative, the client experience drives sustainable growth across all of Sandy Spring's business units.
Mark led engagements with senior executives in banking, insurance and employee benefits, IT integration, Internet start-ups, promotional packaging, software, manufacturing, commercial real estate, office and technology supplies, systems furniture and others. As a member of Trusted Advisor Associates – he was among a select group of consultants licensed to deliver programs based on best-selling author Charles H. Green’s books The Trusted Advisor and Trust-Based Selling. During his 13 year leading a sales organization at OfficeMax, his enterprise team consistently ranked among the top performing groups nationally. He serves as an Adjunct Professor at Loyola University in Maryland teaching a graduate course on Customer Experience Management to MBA students. He holds a Bachelor of Science in Marketing from the University of Maryland, and a MBA from Loyola University, and holds a Certified Customer Experience Professional designation.