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Author: CXDRIVE

The company is also launching an AI “culinary companion” that will help customers with product discovery and offer advice on topics like holiday entertaining.

Author: CXDRIVE

More than one-quarter of CX leaders say their organization is ready to deploy agentic AI, despite having no governance policy in place, Genesys found.

Author: CX Today

Klarna has drafted staff from its marketing, engineering, and legal teams to bolster its customer service headcount.

Author: CX Today

In July, OpenAI CEO Sam Altman warned that AI advancements are leading to the ‘end of human customer service’.

Author: Thailand Business

Leading health insurance provider AIA Singapore today announced that it has engaged Singapore Airlines Academy, the training arm of Singapore Airlines, to develop a curated talent development program for AIA Singapore.

Author: The Street

ROI CX Solutions explains how outsourcing call support reduces costs, boosts efficiency, and enhances customer experience for growing businesses.

Author: Jed Nykolle Harme

Customer service is evolving into a cornerstone of corporate strength. These three articles challenge old notions and reveal a single vital idea: service, when treated as a strategic investment, drives resilience.

Author: PYMNTS

Ireland’s three retail banks say they will introduce a mobile payment service next year.

Author: NTN

Currys has rolled out electronic shelf edge labels (ESEL) across its stores in the UK and Ireland.

Author: Huawei

[Beijing, China, September 9, 2025] Huawei's SmartCare and Business Support Systems solutions have received top marks from IDC, a leading research and consulting firm, earning a spot in the "Leaders" quadrant of the firm's IDC MarketSpace assessment of technology vendors (“IDC MarketScape: Worldwide Customer Experience Platforms for Telecommunications 2025 Vendor Assessment” (Doc # US52580525 , August 2025).