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Explore industry news, insights, and updates from the Irish CX Impact Awards.
Human centred
Across industries, a powerful shift is taking shape.
Digital passports will redefine how products connect with people
The EU’s upcoming Digital Product Passports (DPPs) aren’t just a regulatory shift, they’re a strategic lever for business growth, operational efficiency, and stronger customer trust.
Reconciliation gets smarter at scale
As financial institutions juggle rising transaction volumes and regulatory pressures, the Council of Europe Development Bank is taking a future-focused approach, partnering with Tata Consultancy Services to automate and streamline its reconciliation processes.
Private luxury becomes business-critical at Dublin Airport
Dublin Airport’s Platinum VIP terminal is no longer a niche indulgence—it’s becoming essential infrastructure for high-stakes business travel.
Currys rethinks in-store experience to prioritise accessibility
Currys Ireland is transforming retail inclusion with the rollout of WelcoMe, a platform that lets customers pre-book visits and flag accessibility needs—from sensory sensitivities to mobility support.
Redesign checkout to unlock retail growth
Checkouts are no longer the endgame. From high-end beauty to fashion and even supermarkets, retail leaders are redesigning the customer journey—ditching traditional counters in favour of seamless, concierge-style interactions.
Zoom doubles down on AI-first contact centres in India
Zoom has launched its AI-powered Contact Centre solution in India, offering an all-in-one omnichannel platform built to elevate customer and employee experiences.
Seamless futures
Customer experience is evolving into something deeper, sharper, and more structural.
VisionR eyes global growth with AI-driven customer insights
As AI continues to reshape the retail landscape, Dublin-based VisionR is stepping up.
IT.ie acquisition sharpens focus on customer-first digital resilience
IT.ie’s seven-figure acquisition of Abacus Systems signals more than market expansion—it reflects a strategic bet on deeper client partnerships and service resilience.
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