Stay Informed on Corporate Sustainability
Explore industry news, insights, and updates from the Irish CX Impact Awards.
Sort by 
Spectrio launches Intelligent Engagement Suite to revolutionize physical location customer experience
US customer engagement technology provider Spectrio has launched Intelligent Engagement Suite with three new service offerings. The platform enhances customer experience through integrated sight, sound, scent, and data solutions across physical locations.
Allianz Ireland shortlisted for Best Customer-Centric Culture at Irish CX Impact Awards 2025
In a rewind to the Irish CX Impact Awards 2025, Allianz Ireland was shortlisted for the Best Customer-Centric Culture award for a deeply embedded organisational commitment to customer-centricity that extended well beyond front-line service delivery into the values, behaviours, and leadership practices shaping the business from the inside. As the 2026 cycle approaches, the standard Allianz Ireland brought to the shortlist sets a meaningful benchmark for the organisations now preparing to make their case.
Why Irish CX Leaders Must Design the Human-AI Balance, Not Default to It
Capita's 2026 CX Trends report signals that the human-AI service balance is now a strategic architecture decision. Irish CX leaders must design intelligent handoffs, unify customer data, and shift from reactive to proactive engagement to retain loyalty.
Solidroad secures funding to advance AI-powered customer support quality assurance
Irish-founded AI quality assurance platform Solidroad has secured USD 25 million (€23.75 million) funding to transform customer support operations. The San Francisco-based firm enhances customer experience through automated conversation analysis and agent coaching.
Vodafone Ireland marks 25 years with investment to enhance customer experience infrastructure
Irish telecommunications operator Vodafone Ireland has marked 25th anniversary with new Dublin headquarters opening and €360 million investment announcement. The expansion enhances customer experience through network upgrades and digital platform development.
NAPA Auto Parts launches ecommerce platform to enhance consumer customer experience
UK and Ireland automotive parts distributor NAPA Auto Parts has launched direct-to-consumer ecommerce platform, enhancing customer experience through expanded product access. The website provides over 110,000 SKUs to motorists and enthusiasts.
Adobe launches CX Enterprise Coworker to advance agentic customer experience orchestration
US technology provider Adobe has launched CX Enterprise Coworker, an agentic AI solution orchestrating customer experience workflows across siloed systems. The platform enhances customer experience through unified data integration and automated workflow coordination.
Shenzhen retail brands enhance customer experience through flagship store expansion
Chinese retail market Shenzhen has experienced active leasing demand led by outdoor sports, consumer electronics, and art toy brands. Flagship openings enhance customer experience through store upgrades and improved service delivery.
Millies Beauty shortlisted for CX Team of the Year at Irish CX Impact Awards 2025
Looking back to the Irish CX Impact Awards 2025, Millies Beauty was shortlisted for the CX Team of the Year award for a customer experience approach that went beyond transactional service delivery to build a community around expert-led guidance, seamless interaction, and the kind of trust that converts satisfied customers into genuine brand advocates. As the 2026 cycle draws closer, the standard Millies Beauty brought to the shortlist sets a meaningful benchmark for the teams now preparing to make their case.
Beyond the CX Function: Why Irish Organisations Must Adopt the Total Experience Operating Model
KPMG's Global Customer Experience Excellence 2025-2026 report argues that Total Experience is the new standard for CX leadership. Irish organisations must align customer, employee, and AI strategies within one operating model to close the widening performance gap.
Discover What's Happening
Explore our newsletters
Join our Newsletter to receive the latest industry trends, expert tips, and exclusive insights delivered straight to your inbox!
.png)
