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The Contextual Intelligence Opportunity: How Irish CX Leaders Can Turn AI Investment into Experiences That Retain
Zendesk's CX Trends 2026 report identifies contextual intelligence as the decisive advantage in customer experience. Irish CX leaders who build memory-rich, transparent AI systems stand to capture measurable gains in loyalty, resolution speed, and competitive differentiation.
Eir Business partners with ServiceNow to enhance managed services customer experience
Irish telecommunications provider Eir Business has announced multi-million-euro collaboration with US platform ServiceNow to modernise managed services delivery. The partnership enhances customer experience through AI-powered automation and unified service operations.
Hub Packaging acquires Packed Up to enhance customer experience and expand Scottish presence
Northern Ireland packaging supplier Hub Packaging has acquired Scottish packaging company Packed Up to enhance customer experience and expand geographical reach. The partnership strengthens service capabilities across UK markets through combined expertise.
Zalando marks Dublin decade advancing AI-driven customer experience innovation
European fashion technology platform Zalando celebrates new decade at Dublin Tech Hub, continuously improving customer experience through AI-driven innovation. The Irish operation employs 100 multidisciplinary experts developing scalable platform enhancements.
NetSuite launches AI innovations to enhance Southeast Asian customer experience delivery
US cloud ERP provider Oracle NetSuite has announced AI-powered innovations for Southeast Asian organisations to enhance customer experience through automated workflows and improved decision-making capabilities. NetSuite Next launches across ASEAN markets.
Thunes partners with WireBarley to enhance cross-border payment customer experience
Singapore-based payment platform Thunes has partnered with Asia-Pacific payment provider WireBarley to deliver real-time cross-border payments for 1.1 million users, enhancing customer experience through seamless remittance services across major corridors.
3Dental shortlisted for Most Engaging Employee Programme at Irish CX Impact Awards 2025
Revisiting the Irish CX Impact Awards 2025, 3Dental was shortlisted last year for the Most Engaging Employee Programme award for a dental nurse development initiative that reimagined how onboarding, continuous professional development, and career progression could be structured to elevate both employee engagement and the quality of customer experience delivered across the organisation. As the 2026 cycle approaches, the standard 3Dental brought to the shortlist sets a meaningful benchmark for the organisations now preparing to make their case.
Three Ireland completes network upgrades to enhance high-traffic customer experience
Irish telecommunications operator Three Ireland has completed €1.2 million (£1.02 million) mobile network upgrades at high-footfall locations, enhancing customer experience through improved 4G and 5G connectivity at stadiums, venues, and transport hubs.
Pepper Advantage Ireland launches initiatives to enhance customer experience through diversification
Irish credit servicing provider Pepper Advantage Ireland has launched new growth initiatives including Strategic Servicing solution and PRISM platform rollout, enhancing customer experience through technology modernisation and improved oversight capabilities across loan lifecycle management.
Scorebuddy launches quarterly report tracking customer experience intelligence trends
Irish CX intelligence platform Scorebuddy has launched QA & CX Intelligence Quarterly Pulse Report tracking quality assurance and AI adoption trends. The Dublin-based research reveals gap between AI strategy and frontline implementation.
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