Stay Informed on Corporate Sustainability

Author: Retail Gazette

CDS Superstores is accelerating its customer experience strategy in Ireland with the August launch of a dedicated Homebase website.

Author: CBS4Indy

As customer expectations soar and operational complexity deepens, quality assurance is no longer a back-office task—it’s a business-critical differentiator.

Author: Malaya

Ford has topped the 2025 Philippine Customer Experience Index, edging out Toyota and Nissan in a market where service is becoming as critical as the product itself.

Author: Verizon

Verizon is reshaping the standard for customer experience with a bold AI-powered overhaul spanning support, digital platforms, and in-store services.

Author: April Lara

As brands race to meet rising customer expectations, the game is no longer just about what you offer but how intelligently you offer it.

Author: Irish Tech News

CurrencyFair is taking its renowned customer service up a gear by deploying Salesforce’s Agentforce, an AI platform designed to resolve routine customer queries around the clock.

Author: Fox 2 Now

Subscription businesses in Ireland are losing up to half their customers each year, yet no consultancy has focused solely on solving this problem – until now.

Author: Yahoo Finance

TTEC has expanded its partnership with Zendesk to deliver full-stack, AI-driven customer experience solutions.

Author: SBC News

Entain has completed its Group BetStation (GBS) rollout, marking a major milestone in its retail digital transformation strategy.

Author: Checkout

Retail Excellence Ireland has struck a three-year deal with Elavon, naming it the preferred payments partner for its 2,000-plus members.