Sort by 
Park2Travel invests €2 million in real-time passenger tracking and new shuttle fleet at Dublin Airport
APCOA-operated Dublin Airport parking and transfer service Park2Travel has invested more than €2 million in a real-time passenger information system and five new shuttle buses. The upgrade targets boarding times, accessibility and journey confidence for more than 25,000 passengers a week.
Circle K invests €900,000 in Shannon store refurbishment to expand customer experience and mobility services
Circle K Ireland has reopened its refurbished Shannon store following an investment of over €900,000, delivering an expanded food, drinks and mobility offering for local customers. The redevelopment has created three new jobs and retained 12 existing roles in the Shannon community.
Dotdigital refreshes brand and launches new website to reflect expansion into AI-powered customer experience platform
London-headquartered SaaS firm Dotdigital has launched a new corporate website and refreshed its commercial brand to reflect its evolution into an all-in-one customer experience and data platform. The rebrand coincides with recent acquisitions of Fresh Relevance, Social Snowball and Alia Software.
TP partners with dtcpay to deliver AI-powered customer experience operations for digital payments across APAC
France-headquartered digital business services firm TP has partnered with Singapore-based regulated digital payments provider dtcpay to deliver 24/7 customer engagement operations across APAC. The partnership supports dtcpay's expansion of stablecoin-enabled payment offerings across English and Mandarin-speaking markets.
NQX and TELUS expand Philippines operations to scale customer experience and AI services across the region
Canadian BPO firms NQX and TELUS Corporation are expanding their operations in the Philippines, with NQX launching a P632 million countryside expansion and TELUS deepening its AI and healthcare support capability. The moves add hundreds of jobs and further cement the Philippines as a global digital services hub.
The Manager Multiplier: What Gallup's 2026 Workplace Findings Tell Irish CX Leaders About Their Most Leveraged Investment
Gallup's State of the Global Workplace 2026 report finds global employee engagement at its lowest since 2020, with manager engagement falling five points in a year. Irish CX leaders who invest in frontline manager development will capture the most leveraged improvement in service quality available.
Rachael Corcoran announced as judge for Irish CX Impact Awards 2026
Rachael Corcoran, Director and Digital Engagement Lead Ireland at EPAM Systems, joins the judging panel for the Irish CX Impact Awards 2026, bringing expertise in digital customer experience, customer experience strategy, and innovation consulting developed across fintechs, software startups, digital agencies, and large financial services institutions. As Chairperson and Founding Member of the Customer Experience Professionals Association in Ireland, Corcoran contributes both a practitioner's command of customer-centric strategy and a leadership role at the heart of Ireland's CX professional community to the evaluation process.
Envisage appoints Steve Boyes as Managing Director for Ireland to drive growth and customer service delivery
Irish financial management and ERP software firm Envisage has appointed Steve Boyes as Managing Director for Ireland, covering both the Republic of Ireland and Northern Ireland. Boyes brings more than 25 years of business software experience and takes on responsibility for revenue growth and customer service across the island.
BOYLE Sports deploys Jumio AI identity verification to streamline player onboarding across UK and Ireland
Ireland's largest independently owned bookmaker BOYLE Sports has partnered with US-based AI identity verification firm Jumio to streamline player onboarding across the UK and Ireland. The deployment supports compliance with new Gambling Regulatory Authority of Ireland mandates while improving the customer onboarding experience.
Apaleo appoints Connor Neeson as UK and Ireland Country Lead to accelerate hospitality technology modernisation
Germany-headquartered API-first property management platform Apaleo has appointed Connor Neeson as Country Lead for the UK and Ireland as the company expands its presence across both markets. Neeson brings more than 15 years of hospitality technology experience to the role.
Discover What's Happening
Explore our newsletters
Join our Newsletter to receive the latest industry trends, expert tips, and exclusive insights delivered straight to your inbox!
.png)
