Stay Informed on Corporate Sustainability

Author: Archie Villaflores

US-based enterprise software firm Pegasystems has launched Pega Customer Engagement Studio, an agentic AI workspace designed to unify AI and human agents for personalised marketing campaign delivery. The product compresses campaign production from weeks to minutes within a governed enterprise environment.

Author: Archie Villaflores

UK-based Lloyds Banking Group has signed a multi-year agreement with Microsoft to deploy the Microsoft 365 E7 AI Frontier Suite across its operations. The rollout extends agentic AI capability to serve 28 million customers while improving colleague efficiency and regulatory compliance.

Author: Archie Villaflores

Aviva Life & Pensions Ireland has appointed Simon Snow as Head of Customer Service Operations in a newly created role. Snow brings more than 15 years of experience across strategy, operations and transformation in financial services across Ireland and the UK.

Author: Archie Villaflores

Belfast-based AI specialist Syndeo has secured a partnership with Vonage, the US cloud communications provider owned by Swedish telecoms giant Ericsson. The deal deploys Syndeo's AI agents within Vonage's contact centre platform to deliver automated, industry-specific customer engagement solutions.

Author: Archie Villaflores

Evin Conway, Customer Experience Leader at CSG, joins the judging panel for the Irish CX Impact Awards 2026, bringing over 20 years of expertise in strategic transformation, governance, and global CX team leadership across organisations including Ibec, Coupa, Salesforce, and Citrix. A Masters-qualified strategist and board director whose leadership at Ibec earned the B2B Customer Experience of the Year award at the Irish CX Awards 2024, Conway contributes a proven track record of delivering measurable CX outcomes to the evaluation process.

Author: Archie Villaflores

The Ipsos Empathy: The New Currency of Brand Connection report finds empathy-grounded ideas are 79 per cent more likely to drive brand choice, giving Irish customer experience leaders a clear, quantified case for treating empathy as a measurable commercial strategy rather than a cultural aspiration.

Author: Archie Villaflores

Jenny McCoy, Head of Customer Experience at the Irish Management Institute, joins the judging panel for the Irish CX Impact Awards 2026, bringing over 20 years of experience in customer experience design, service delivery, and continuous improvement to the programme. As the architect of IMI's customer experience strategy and a practising Executive Coach, McCoy contributes a perspective that connects operational rigour with the human and organisational factors that drive CX excellence.

Author: Archie Villaflores

Speciality chemicals company Evonik has opened its first Beauty Science and Innovation Centre in Asia, located at its Shanghai, strengthens collaborative customer engagement and accelerates next-generation cosmetic solution development across the region.

Author: Archie Villaflores

Customer experience company Teleperformance, now operating as TP, has expanded its TP.ai Data Services across eight Asia-Pacific markets. The rollout deploys specialist AI practitioners in each country to support locally compliant data handling for enterprise AI projects.

Author: Archie Villaflores

Limerick-based AI software firm AMCS Group has appointed Eric S. Walsh as chief executive officer, succeeding co-founder Jimmy Martin who transitions to the board. Walsh joins from MRI Software and brings more than two decades of enterprise software leadership.