Stay Informed on Corporate Sustainability

Author: GNW

The global CRM BPO services market is projected to grow from US$16.8 billion in 2024 to more than US$24 billion by 2030, reflecting a 6.1% CAGR. This growth is being fuelled by rising demand for outsourced solutions that deliver seamless multi-channel engagement, cost efficiency, and compliance.

Author: April Lara

The The Irish CX Impact Awards 2025 is set to celebrate the companies, teams, and projects that are transforming customer experience across Ireland.

Author: April Lara

Technology enhances service but the human touch defines it

Author: CXDRIVE

All consumers demand accuracy, while younger consumers stand out with an affinity for self-service and AI, a Decagon survey found.

Author: CXDRIVE

Giving customers more flexible rewards can drive loyalty by delivering greater personalization and value, EPAM Systems found.

Author: CXDRIVE

Conversational intelligence can fill the gaps in insight left by surveys, and merging both strategies can help leaders craft better experiences, experts say.

Author: PYMNTS

Software investment firm Thoma Bravo plans to expand its artificial intelligence-powered customer experience (CX) offering by acquiring CX automation firm Verint Systems.

Author: SBT

In an era where digital transformation defines competitive advantage, BT Group’s latest five-year agreement with Amazon Web Services (AWS) is creating ripples in the telecommunications space.

Author: CX Today

Thoma Bravo has agreed to acquire Verint in a deal that values the tech provider at $2BN, including debt.

Author: Jed Nykolle Harme

Customer experience has always been in motion, but the pace of change today is striking.