Susan McNulty

CX Transformation Consultant

With a career spanning two decades, Susan has been entirely focused on solving client issues and opening up opportunities to transform the customer experience.


Classically trained in direct marketing, eCRM and insights-driven communications planning, Susan has a broad skillset in customer experience, service design, behavioural science, facilitation and training.


As a CX practitioner she leads multi-disciplinary teams across financial services, telcos, biotech and utilities, to design customer journeys from ideation through to metric driven implementation.

For all enquiries, contact our team.

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T: 01 685 4317


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