The Irish CX Impact Awards 

On Thursday, July 29th, 2021, the winners of the third annual Irish CX Impact Awards were revealed.

View the winners here.

The awards took place as a live digital broadcast and live interviews were conducted with winning entrants, judges, and category sponsors.

As part of the live proceedings, An Post were also honoured with this year’s CX Leader award sponsored by BT Ireland. You can view the full CX Leader 2021 announcement here.


Thank you to our world-class judging panel for giving their time and expertise to score this year’s submissions.

A special thank you to our sponsors, supporters, and partners:


BT Ireland | CXPA Ireland | Amárach Research | The Irish Times


​Last but not least, thank you to our entrants: the past year has undoubtedly been extremely tough, and we hope the 2021 Irish CX Impact Awards provided you all with a fun, entertaining and impactful awards ceremony.

We look forward to seeing you all at the 2022 awards!

In the meantime, if you would like to find out more information about how the 2022 Irish CX Impact Awards will benefit you and your organisation, then please contact us.




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Amárach Research

Communications Partner