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Ann Marie O'Donnell confirmed as judge for Irish CX Impact Awards 2026

Ann Marie O'Donnell, Director of Customer Strategy at Actavo, joins the judging panel for the Irish CX Impact Awards 2026, bringing over 20 years of customer experience strategy, journey mapping, and employee engagement expertise gained working with leading international brands across Ireland, the United Kingdom, and the Caribbean. A specialist in inclusive customer experience design for customers with varying abilities, O'Donnell contributes a practitioner's command of CX framework development, capability management, and measurement systems to the evaluation process.

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Teleperformance named as Platinum Sponsor at the Irish CX Impact Awards 2026

Teleperformance will serve as Platinum Sponsor at the Irish CX Impact Awards 2026, bringing global digital business services expertise to the programme at the awards gala on 4 November at the Crowne Plaza Hotel, Santry. The partnership reflected Teleperformance's commitment to transforming customer experience through advanced technology and human expertise, and its alignment with the organisations recognised for excellence in CX across Irish business.

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Tara Martin named as judge for Irish CX Impact Awards 2026

Tara Martin, Vice-President of Customer Success at RentalMatics, joins the judging panel for the Irish CX Impact Awards 2026, bringing over two decades of customer experience design, business development, and digital transformation expertise spanning Fortune 500 corporate leadership at Hertz International and startup strategy at RentalMatics. A recipient of Hertz International's Global Leadership Award, Martin contributes a cross-sector perspective on customer success strategy and operational excellence to the evaluation process.

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CSG's Evin Conway confirmed as judge for Irish CX Impact Awards 2026

Evin Conway, Customer Experience Leader at CSG, joins the judging panel for the Irish CX Impact Awards 2026, bringing over 20 years of expertise in strategic transformation, governance, and global CX team leadership across organisations including Ibec, Coupa, Salesforce, and Citrix. A Masters-qualified strategist and board director whose leadership at Ibec earned the B2B Customer Experience of the Year award at the Irish CX Awards 2024, Conway contributes a proven track record of delivering measurable CX outcomes to the evaluation process.

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Genesys acquires Pinkfish to advance agentic AI orchestration across enterprise customer experience systems

Omnicom Oceania acquires CX Lavender to deepen customer experience and digital transformation capability across Australia

Legal & General expands Microsoft collaboration to embed AI across 10,000 staff and transform customer experience

Zoom unveils Agent Architect and Agent Performance Suite to shift CX AI focus toward measurable customer outcomes

Adobe extends customer experience platform into third-party AI environments through major agency and technology partnerships

Leasecar redesigns website to deliver faster and more intuitive vehicle leasing customer journey

Kyndryl rolls out AI Orchestration for Business to coordinate agentic workflows across enterprise customer operations

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The Irish CX Impact Awards 2026

The Irish CX Impact Awards 2026

November 4th, 2026

Crowne Plaza Hotel, Santry

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