Global Banner
Featured

8x8 announced as Platinum Sponsor ofIrish CX Impact Awards 2026

8x8 has been named Platinum Sponsor of the Irish CX Impact Awards 2026, bringing its unified cloud communications platform to a programme honouring excellence in customer experience across Irish business ahead of the awards gala on 4 November at the Crowne Plaza Hotel, Santry. The partnership reflects 8x8's commitment to transforming customer and employee experience and its alignment with the organisations driving CX innovation and service excellence across Ireland.

Read More →
Editor's Pick

The Channel Optimisation Opportunity: Why Irish CX Leaders Should Redesign Their Service Channel Mix Around Contact Reason
Editor's Pick

Gas Networks Ireland appoints Diarmuid Collins to lead customer and business development strategy
Editor's Pick

OpenDialog extends AI agent platform into insurance aggregator channel through Firemelon and Aequotech partnerships
Judge's Profile Judge's Profile Judge's Profile

Darragh Brien named as judge for Irish CX Impact Awards 2026

Darragh Brien, Apprenticeship Engagement Specialist at the National College of Ireland, joins the judging panel for the Irish CX Impact Awards 2026, bringing a 20-year career spanning international hospitality, recruitment, and workforce development to the evaluation of customer experience excellence in Ireland. His grounding in service excellence, customer-centric strategy, and employee experience contributes a people-centred perspective to the assessment of entries across the awards programme.

Learn More →
Judge's Profile Judge's Profile Judge's Profile

Rachael Corcoran announced as judge for Irish CX Impact Awards 2026

Rachael Corcoran, Director and Digital Engagement Lead Ireland at EPAM Systems, joins the judging panel for the Irish CX Impact Awards 2026, bringing expertise in digital customer experience, customer experience strategy, and innovation consulting developed across fintechs, software startups, digital agencies, and large financial services institutions. As Chairperson and Founding Member of the Customer Experience Professionals Association in Ireland, Corcoran contributes both a practitioner's command of customer-centric strategy and a leadership role at the heart of Ireland's CX professional community to the evaluation process.

Learn More →
Judge's Profile Judge's Profile Judge's Profile

Ann Marie O'Donnell confirmed as judge for Irish CX Impact Awards 2026

Ann Marie O'Donnell, Director of Customer Strategy at Actavo, joins the judging panel for the Irish CX Impact Awards 2026, bringing over 20 years of customer experience strategy, journey mapping, and employee engagement expertise gained working with leading international brands across Ireland, the United Kingdom, and the Caribbean. A specialist in inclusive customer experience design for customers with varying abilities, O'Donnell contributes a practitioner's command of CX framework development, capability management, and measurement systems to the evaluation process.

Learn More →

Instadesk launches AI Customer Experience Lab in Uzbekistan with Huawei and iFLYTEK to serve Central Asian enterprises

Shift4 rolls out all-in-one payments and tax-free shopping device to simplify international retail customer experience

Wavenet commits £7.4 million to AI-powered service management and contact centre platform across UK operations

DXC Technology opens 200,000-square-foot AI-first Customer Experience Centre in Bengaluru to scale enterprise AI adoption

Microsoft makes Sales Agent and Service Agent generally available to embed AI across customer-facing workflows

Apaleo appoints Connor Neeson as UK and Ireland Country Lead to accelerate hospitality technology modernisation

NQX and TELUS expand Philippines operations to scale customer experience and AI services across the region

Discover What's Happening

View our events →

The Irish CX Impact Awards 2026

The Irish CX Impact Awards 2026

November 4th, 2026

Crowne Plaza Hotel, Santry

Sponsor an Award →
Customer Experience Insights, Straight to Your Inbox

Explore our newsletters

Join our Newsletter to receive the latest industry trends, expert tips, and exclusive insights delivered straight to your inbox!