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STATSports Group wins CX Impact in Public & Professional Services at the Irish CX Impact Awards 2025

Looking back at the Irish CX Impact Awards 2025, STATSports Group claimed the CX Impact in Public & Professional Services award for a structured, evidence-rich customer success strategy that demonstrated measurable impact across both customer metrics and employee engagement. The win set a compelling benchmark for professional services organisations seeking to embed genuine customer-centricity across every level of the business, raising the standard that future entrants in the category will be expected to meet.

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The Intelligence Advantage: Why Irish Organisations Must Embrace Contextual AI to Lead on Customer Experience
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Fignum develops servicing platform to enhance Close Brothers customer experience
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Vodafone completes first Irish satellite call to enhance remote customer experience
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Klearcom claims double honours at the Irish CX Impact Awards 2025

In review of a notable milestone from last year, Klearcom won both Best Innovation in CX and CX Impact in Technology, Media & Telecoms at the Irish CX Impact Awards 2025, recognised for an AI-powered platform that is fundamentally changing how enterprise clients identify, test, and resolve failures within IVR call flows. The double recognition reflects the standard the Irish CX Impact Awards set for technology-driven entries, with Klearcom setting benchmarks as the 2026 cycle draws near.

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ESB Networks wins Best Customer Loyalty & Reward Programme at Irish CX Impact Awards 2025

In a throwback to last year's Irish CX Impact Awards, ESB Networks claimed the Best Customer Loyalty & Reward Programme award for its innovative "Is This a Good Time?" initiative, which blended behavioural science, gamification, and cutting-edge technology to drive meaningful customer engagement. The purpose-driven programme demonstrated strong evidence of behavioural change while aligning directly with Ireland's Net Zero goals, earning high praise from the judging panel. As the 2026 awards approaches, the win positioned ESB Networks as a benchmark for loyalty initiatives that deliver impact beyond the customer relationship and into the wider community.

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ptsb wins Best Use of Customer Feedback and Insights to Improve CX at Irish CX Impact Awards 2025

Recognised for its dynamic and evidence-backed approach to customer-led strategy last year, ptsb was named winner of Best Use of Customer Feedback and Insights to Improve CX at the Irish CX Impact Awards 2025, celebrated for embedding customer-centricity across every level of the organisation. Their CX Strategy Programme now sets a compelling benchmark for feedback-driven transformation as Ireland's customer experience community looks ahead to the 2026 awards cycle.

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CallTower secures investment to expand customer experience capabilities

Personetics partners with Atomic to enhance banking customer experience automation

LGT Wealth Management UK selects Addepar to enhance client service experience

Creative Realities appoints CXO to advance software-first customer experience strategy

Aigens deploys WeChat ordering to enhance Honeymoon Dessert customer experience

Riviera Travel creates CXO role to enhance integrated customer experience delivery

Globe Teleservices partners with MPT to enhance messaging customer experience

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The Irish CX Impact Awards 2026

November 6th, 2026

Royal Marine Hotel, Dun Laoghaire

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