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bonkers.ie shortlisted for Digital Impact in CX at Irish CX Impact Awards 2025

Casting back to the Irish CX Impact Awards 2025, bonkers.ie was shortlisted for the Digital Impact in CX award for a platform overhaul that made switching energy and financial products a significantly smoother experience for Irish consumers, producing a 24 percent year-on-year increase in completed switches and a measurable reduction in bounce rates. As the 2026 cycle draws closer, bonkers.ie's demonstration that a more intuitive digital journey produces direct and quantifiable gains in customer outcomes sets a meaningful benchmark for the organisations now preparing their entries.

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Redesigning Loyalty: Why Irish Organisations Should Build Customer Retention Around Behaviour, Not Assumption
Editor's Pick

Pepper Advantage Ireland launches initiatives to enhance customer experience through diversification
Editor's Pick

Three Ireland completes network upgrades to enhance high-traffic customer experience
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3Dental shortlisted for Most Engaging Employee Programme at Irish CX Impact Awards 2025

Revisiting the Irish CX Impact Awards 2025, 3Dental was shortlisted last year for the Most Engaging Employee Programme award for a dental nurse development initiative that reimagined how onboarding, continuous professional development, and career progression could be structured to elevate both employee engagement and the quality of customer experience delivered across the organisation. As the 2026 cycle approaches, the standard 3Dental brought to the shortlist sets a meaningful benchmark for the organisations now preparing to make their case.

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Millies Beauty shortlisted for CX Team of the Year at Irish CX Impact Awards 2025

Looking back to the Irish CX Impact Awards 2025, Millies Beauty was shortlisted for the CX Team of the Year award for a customer experience approach that went beyond transactional service delivery to build a community around expert-led guidance, seamless interaction, and the kind of trust that converts satisfied customers into genuine brand advocates. As the 2026 cycle draws closer, the standard Millies Beauty brought to the shortlist sets a meaningful benchmark for the teams now preparing to make their case.

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Allianz Ireland shortlisted for Best Customer-Centric Culture at Irish CX Impact Awards 2025

In a rewind to the Irish CX Impact Awards 2025, Allianz Ireland was shortlisted for the Best Customer-Centric Culture award for a deeply embedded organisational commitment to customer-centricity that extended well beyond front-line service delivery into the values, behaviours, and leadership practices shaping the business from the inside. As the 2026 cycle approaches, the standard Allianz Ireland brought to the shortlist sets a meaningful benchmark for the organisations now preparing to make their case.

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TravelX appoints Asia Pacific director to advance airline customer experience capabilities

Omnichat transforms into AI-native platform to advance customer experience automation

Scorebuddy launches quarterly report tracking customer experience intelligence trends

Thunes partners with WireBarley to enhance cross-border payment customer experience

NetSuite launches AI innovations to enhance Southeast Asian customer experience delivery

Zalando marks Dublin decade advancing AI-driven customer experience innovation

Shenzhen retail brands enhance customer experience through flagship store expansion

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The Irish CX Impact Awards 2026

November 4th, 2026

Crowne Plaza Hotel, Santry

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