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ptsb wins Best Use of Customer Feedback and Insights to Improve CX at Irish CX Impact Awards 2025

Recognised for its dynamic and evidence-backed approach to customer-led strategy last year, ptsb was named winner of Best Use of Customer Feedback and Insights to Improve CX at the Irish CX Impact Awards 2025, celebrated for embedding customer-centricity across every level of the organisation. Their CX Strategy Programme now sets a compelling benchmark for feedback-driven transformation as Ireland's customer experience community looks ahead to the 2026 awards cycle.

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Accenture to acquire Ookla to advance network-driven customer experience capabilities
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Orbea expands UK and Ireland operations to strengthen customer experience
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Share Energy introduces digital platform to enhance commercial customer experience
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Three Ireland wins Best Online Experience & User Interface at Irish CX Impact Awards 2025

Singled out for delivering a future-ready digital platform in 2025, Three Ireland secured the Best Online Experience & User Interface award at the Irish CX Impact Awards 2025, recognised for a comprehensive platform overhaul that placed customer feedback at the centre of every design decision. Rather than applying incremental updates, Three Ireland stripped its existing platform back to fundamentals, gathering real user feedback to identify and address the pain points that most affected everyday interactions. The rebuilt experience prioritised ease of use across every customer touchpoint, with the transformation documented through compelling before-and-after evidence that demonstrated tangible gains in both functionality and customer satisfaction.

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Vodafone wins Best Use of AI in Customer Experience at Irish CX Impact Awards 2025

Awarded for its AI deployment last year, Vodafone was named winner of Best Use of AI in Customer Experience at the Irish CX Impact Awards 2025, establishing TOBi & Beyond as a benchmark for AI-driven service excellence in 2026.

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Toyota Sandyford wins Best Use of Technology at Irish CX Impact Awards 2025

Commended for its technology-driven showroom experience in 2025, Toyota Sandyford was awarded Best Use of Technology at the Irish CX Impact Awards 2025, setting a new benchmark for digital customer engagement as Ireland's CX sector looks ahead to 2026.

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LivePerson launches evaluation platform to advance enterprise CX readiness

Alorica partners with PayNearMe to enhance loan servicing CX capabilities

ABB simplifies warranty process to enhance customer experience delivery

Malaysia Airlines deploys AI agent to transform passenger CX delivery

Belfast City Airport appoints commercial head to elevate passenger CX

Skin Formulas enhances CX capabilities through flagship store expansion

Ramco Systems launches AI agent to transform enterprise CX delivery

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The Irish CX Impact Awards

December 4th, 2025

Royal Marine Hotel, Dun Laoghaire

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