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HOMS Assist takes home two titles at the Irish CX Impact Awards 2026

HOMS Assist took home both CX Champion 2026 and CX Impact in Public Sector & Professional Services awards at the recently concluded Irish CX Impact Awards 2026, recognised for a feedback-led client experience model with an NPS of +94. The wins set a benchmark for customer experience excellence that entrants will look to match when the 2027 awards cycle opens.

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Irish CX Impact Awards 2026 crowns its winners at Crowne Plaza Hotel, Santry

The Irish CX Impact Awards 2026 announced its winners on 4 November 2026 at the Crowne Plaza Hotel, Santry, with TestReach, Henry Schein, and HOMS Assist among the standout performers. The results set a benchmark for customer experience excellence that entrants will look to match in the next awards cycle.

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Teresa Purtill announced as judge for Irish CX Impact Awards 2026

Teresa Purtill, Managing Director of CX and Service Excellence at Org Group, joins the judging panel for the Irish CX Impact Awards 2026, bringing three decades of senior leadership in customer care, field operations, and transformation, including roles as Global Vice President of Customer Care at Hertz and Director of Services and Solutions at Bord Gáis Energy. Known for bridging the gap between customer experience design and delivery, Purtill contributes a practitioner's focus on service excellence and customer-centric strategy to the evaluation of entries across the awards programme.

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CX Index confirmed as Gold Sponsor of Irish CX Impact Awards 2026

CX Index has been announced as Gold Sponsor of the Irish CX Impact Awards 2026, bringing its Dublin-founded Voice of the Customer platform to the programme ahead of the awards gala on 4 November at the Crowne Plaza Hotel, Santry. The partnership reflects CX Index's commitment to turning customer feedback into action and its alignment with the organisations driving customer experience excellence across Ireland.

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