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Allianz Ireland shortlisted for Best Customer-Centric Culture at Irish CX Impact Awards 2025

In a rewind to the Irish CX Impact Awards 2025, Allianz Ireland was shortlisted for the Best Customer-Centric Culture award for a deeply embedded organisational commitment to customer-centricity that extended well beyond front-line service delivery into the values, behaviours, and leadership practices shaping the business from the inside. As the 2026 cycle approaches, the standard Allianz Ireland brought to the shortlist sets a meaningful benchmark for the organisations now preparing to make their case.

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TCS Ireland renews Marks & Spencer partnership to advance retail customer experience transformation
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Monzo launches Irish operations to enhance digital banking customer experience
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Singapore Airlines brings live FIFA World Cup 2026 coverage to passengers via inflight entertainment platform
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New Ireland Assurance shortlisted for Customer Contact Centre of the Year at Irish CX Impact Awards 2025

Revisiting the Irish CX Impact Awards 2025, New Ireland Assurance was shortlisted for the Customer Contact Centre of the Year award, recognised last year for delivering over 390,000 customer interactions annually through a model that balanced digital innovation, empathetic service, and continuous improvement within a complex regulated environment. As the 2026 cycle draws closer, the standard New Ireland Assurance brought to the shortlist, where operational scale and genuine customer-centricity advanced together, sets a meaningful benchmark for the organisations now preparing to make their case.

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Insights Past Winners Past Winners

STATSports Group wins CX Impact in Public & Professional Services at the Irish CX Impact Awards 2025

Looking back at the Irish CX Impact Awards 2025, STATSports Group claimed the CX Impact in Public & Professional Services award for a structured, evidence-rich customer success strategy that demonstrated measurable impact across both customer metrics and employee engagement. The win set a compelling benchmark for professional services organisations seeking to embed genuine customer-centricity across every level of the business, raising the standard that future entrants in the category will be expected to meet.

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Insights Past Winners Past Winners

Klearcom claims double honours at the Irish CX Impact Awards 2025

In review of a notable milestone from last year, Klearcom won both Best Innovation in CX and CX Impact in Technology, Media & Telecoms at the Irish CX Impact Awards 2025, recognised for an AI-powered platform that is fundamentally changing how enterprise clients identify, test, and resolve failures within IVR call flows. The double recognition reflects the standard the Irish CX Impact Awards set for technology-driven entries, with Klearcom setting benchmarks as the 2026 cycle draws near.

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Spectrio launches Intelligent Engagement Suite to revolutionize physical location customer experience

Customer Science appoints COO to advance international customer experience expansion

Adobe partners with Tesco to advance AI-driven customer experience personalisation

Corpshore Uganda scales AI operations to meet customer experience demand surge

United Airlines introduces tiered fares to enhance customer booking experience

Esri Ireland deploys mapping technology to enhance NIE Networks customer experience

CallTower secures investment to expand customer experience capabilities

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The Irish CX Impact Awards 2026

November 6th, 2026

Royal Marine Hotel, Dun Laoghaire

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