Featured

Agnieszka Jozwiak appointed Judging Coordinator for Irish CX Impact Awards 2026

Agnieszka Jozwiak, Customer Experience Consulting and Advisory leader and Board member of CXPA Ireland, joins the judging panel for the Irish CX Impact Awards 2026 as Judging Coordinator, bringing over 15 years of experience in experience management, service design, and business operating model transformation to oversee the evaluation process. As Head of Judging since the programme's inaugural edition in 2018, Jozwiak contributes an unmatched command of the awards' evaluation standards and a career-long commitment to advancing customer experience management practices across Ireland and the global CX community.

Read More →
Editor's Pick

Why Irish Financial Services Organisations Should Design the Payment Journey as a Customer Experience Investment
Editor's Pick

Culligan Ireland invests to close the technician and delivery gap as managed water services outpaces fleet capacity
Editor's Pick

Calor Northern Ireland appoints SHV transformation executive as CEO to modernise off-grid customer experience
Organic Judge's Profile Judge's Profile

Irish CX Impact Awards 2026 entries closing soon

Entries for the Irish CX Impact Awards 2026 are closing on 14 August, with Ireland's customer experience community invited to submit across 27 categories spanning customer service, digital experience, customer loyalty, and service excellence. Winners will be announced at the awards gala on 4 November 2026 at the Crowne Plaza Hotel, Santry, where outstanding achievement in customer experience will be celebrated before hundreds of senior executives.

Learn More →
Organic Judge's Profile Judge's Profile

Gavin Carpenter confirmed as judge for Irish CX Impact Awards 2026

Gavin Carpenter, CEO of Phonovation since 2006, joins the judging panel for the Irish CX Impact Awards 2026, bringing two decades of senior leadership in telecommunications and customer engagement technology alongside prior experience in senior management roles at Esat Telecom, Energis, and Colt Telecom. As the driving force behind one of Ireland's leading customer service technology companies, Carpenter contributes a practitioner's command of digital customer experience, service excellence, and the technology decisions that underpin effective customer-centric strategy to the evaluation process.

Learn More →
Organic Judge's Profile Judge's Profile

Eddie Stack joins Irish CX Impact Awards 2026 judging panel

Eddie Stack, CX Director at Insight6 Ireland, joins the judging panel for the Irish CX Impact Awards 2026, bringing over four decades of business experience and 25 years specialising in customer experience strategy and service excellence to the evaluation process. With his career defined by empowering organisations to elevate customer satisfaction and build customer-centric cultures, Stack contributes a practitioner's perspective on what outstanding CX looks like in practice to the assessment of entries across the awards programme.

Learn More →

Screwfix appoints Incubeta to build AI performance engine for 70,000-SKU PPC estate

Currys deploys NICE CXone across six million annual interactions to resolve omnichannel CX complexity

Bluecrest deploys NICE CXone to convert every health screening call from a blind spot into a commercial and coaching asset

WH Ireland taps MorganAsh to strengthen vulnerability support and Consumer Duty compliance

Porsche Centre South Lakes adopts Mad Devs Connect as premium automotive retail closes its omnichannel CX gap

ArrowXL cuts fleet mileage by 13% with Descartes as on-time delivery becomes the frontline of customer experience in home delivery

Morrisons deploys Everseen's vision AI across self-checkout tills

Discover What's Happening

View our events →

The Irish CX Impact Awards 2026

The Irish CX Impact Awards 2026

November 4th, 2026

Crowne Plaza Hotel, Santry

Sponsor an Award →
Customer Experience Insights, Straight to Your Inbox

Explore our newsletters

Join our Newsletter to receive the latest industry trends, expert tips, and exclusive insights delivered straight to your inbox!