The Irish CX Impact Awards 

Launched in 2018, the Irish CX Impact Awards provide a much-needed platform from which to recognise and celebrate achievements in measuring and managing Customer Experience excellence that delivers better outcomes for your customers and ultimately your own business or organisation.

The 2021 Awards are once again supported by CXPA and all judging will be overseen by CXPA Ireland's Customer Experience Consultant and Advisor, Agnieszka Anna Jozwiak.

This year's finalists can now be viewed online. Congratulations to all shortlisted organisations.

We are delighted to now share our exciting plan for this year’s awards programme.


New Date, Live Broadcast, Digital Format 


Live Broadcast, Colm O'Regan

The awards will take place at 3:30pm - 4:30pm on Thursday 29th July 2021 as a live digital broadcast hosted by critically acclaimed author, comedian and broadcaster, Colm O'Regan.


Some important features of the digital format

The new format offers some very exciting and engaging new ways for attendees to interact, enjoy and get the most from their involvement with the awards.

1. Winners will be announced live during the special broadcast and Colm O’Regan will conduct live interviews with winning entrants.

2. The awards will be viewed through the Hopin virtual venue platform which contains multiple interactive areas that are optimized for connecting and engaging. The platform will be open before 3:30pm to give attendees plenty of time exploring and networking. 

3. The digital awards ceremony will be covered in The Irish Times online.



The event format has been developed with a primary focus on delivering a safe and valuable platform which enables participants to celebrate excellence, network with attendees, and achieve recognition for their efforts all in the safest possible manner.

All entrants will be notified in the days ahead about how to attend the event and how the awards will work for them.

In the meantime, please browse the 2021 shortlist and start looking forward to an unmissable occasion on July 29th.



Amárach Research

Communications Partner