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3Dental shortlisted for Most Engaging Employee Programme at Irish CX Impact Awards 2025

Revisiting the Irish CX Impact Awards 2025, 3Dental was shortlisted last year for the Most Engaging Employee Programme award for a dental nurse development initiative that reimagined how onboarding, continuous professional development, and career progression could be structured to elevate both employee engagement and the quality of customer experience delivered across the organisation. As the 2026 cycle approaches, the standard 3Dental brought to the shortlist sets a meaningful benchmark for the organisations now preparing to make their case.

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Hub Packaging acquires Packed Up to enhance customer experience and expand Scottish presence
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Eir Business partners with ServiceNow to enhance managed services customer experience
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The Contextual Intelligence Opportunity: How Irish CX Leaders Can Turn AI Investment into Experiences That Retain
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Millies Beauty shortlisted for CX Team of the Year at Irish CX Impact Awards 2025

Looking back to the Irish CX Impact Awards 2025, Millies Beauty was shortlisted for the CX Team of the Year award for a customer experience approach that went beyond transactional service delivery to build a community around expert-led guidance, seamless interaction, and the kind of trust that converts satisfied customers into genuine brand advocates. As the 2026 cycle draws closer, the standard Millies Beauty brought to the shortlist sets a meaningful benchmark for the teams now preparing to make their case.

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Allianz Ireland shortlisted for Best Customer-Centric Culture at Irish CX Impact Awards 2025

In a rewind to the Irish CX Impact Awards 2025, Allianz Ireland was shortlisted for the Best Customer-Centric Culture award for a deeply embedded organisational commitment to customer-centricity that extended well beyond front-line service delivery into the values, behaviours, and leadership practices shaping the business from the inside. As the 2026 cycle approaches, the standard Allianz Ireland brought to the shortlist sets a meaningful benchmark for the organisations now preparing to make their case.

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New Ireland Assurance shortlisted for Customer Contact Centre of the Year at Irish CX Impact Awards 2025

Revisiting the Irish CX Impact Awards 2025, New Ireland Assurance was shortlisted for the Customer Contact Centre of the Year award, recognised last year for delivering over 390,000 customer interactions annually through a model that balanced digital innovation, empathetic service, and continuous improvement within a complex regulated environment. As the 2026 cycle draws closer, the standard New Ireland Assurance brought to the shortlist, where operational scale and genuine customer-centricity advanced together, sets a meaningful benchmark for the organisations now preparing to make their case.

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Thunes partners with WireBarley to enhance cross-border payment customer experience

NetSuite launches AI innovations to enhance Southeast Asian customer experience delivery

Zalando marks Dublin decade advancing AI-driven customer experience innovation

Shenzhen retail brands enhance customer experience through flagship store expansion

Adobe launches CX Enterprise Coworker to advance agentic customer experience orchestration

NAPA Auto Parts launches ecommerce platform to enhance consumer customer experience

Spectrio launches Intelligent Engagement Suite to revolutionize physical location customer experience

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The Irish CX Impact Awards 2026

November 6th, 2026

Royal Marine Hotel, Dun Laoghaire

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