The Irish CX Impact Awards 

We are extending the deadline for entry submissions as many of our entrants have requested extra time due to the pandemic. We thank everyone for their support and we believe that the new entry deadline should give the CX community a bit more time to work on their submissions.

New Deadline: Wednesday 7th April before 5:30pm.

We also have a new date for the awards: Thursday 8th July 2021.

Launched in 2018, the Irish CX Impact Awards provide a much-needed platform from which to recognise and celebrate achievements in measuring and managing Customer Experience excellence that delivers better outcomes for your customers and ultimately your own business or organisation.

Following the success of the 2019 awards, and after a hiatus in 2020, we are delighted to announce the launch of the 2021 Irish CX Impact Awards.

The 2021 Awards will once again be supported by CXPA and all judging will be overseen by CXPA Ireland's Customer Experience Consultant and Advisor, Agnieszka Anna Jozwiak.

Since the last ceremony much has changed due to the pandemic and so we have adjusted our event format to reflect the times we are in.


New Hybrid Event Format


The 2021 awards will be delivered as a Hybrid Event where we will have a selection of entrants in a live forum event plus a wonderfully interactive and immersive online broadcast of the event.​

We have lots of innovations and new features to reveal in the coming weeks. Watch this space!

In the meantime, we invite you to take part in this celebration by entering one of our award categories today!

Wide Range of Categories

​The award categories cover a wide range of sectors, including:

Entertainment & Leisure | Financial | Insurance | IT & Technology | Public Sector | Restaurants | Retail | Supermarkets | Telecoms | Travel | Utilities

As ever the awards are completely free to enter and the deadline for submissions is April 7th.

To find out more about how the Irish CX Impact Awards 2021 will benefit you, please contact Fiona on +353 (0)1 685 4317 or email



Amárach Research

Communications Partner