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Laura O'Toole announced as judge for Irish CX Impact Awards 2026

Laura O'Toole, Director of User Strategy, Growth and Experience at Coimisiún na Meán and CX Leader of the Year at the Irish CX Impact Awards 2024, joins the judging panel for the Irish CX Impact Awards 2026. She brings over two decades of leadership experience across customer experience, service design, accessibility, and digital transformation spanning public service, telecommunications, financial services, healthcare, and FMCG to the evaluation of entries across the awards programme.

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Collette Gleeson confirmed as judge for Irish CX Impact Awards 2026

Collette Gleeson, CEO of Comfort Keepers Ireland, joins the judging panel for the Irish CX Impact Awards 2026, bringing extensive experience leading one of Ireland's largest homecare providers through growth and transformation alongside international engagement with homecare leaders on evolving customer and employee expectations. An MBA holder in Global Management and Technology, CIPD-qualified professional, and Board member of Home and Community Care Ireland, Gleeson contributes a people-centred perspective on service excellence and customer-centric strategy to the evaluation of entries.

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Tim Farmer joins judging panel for Irish CX Impact Awards 2026

Tim Farmer, Founder of iSquared, joins the judging panel for the Irish CX Impact Awards 2026, bringing more than 30 years of experience across customer experience, analytics, strategy and business transformation. His expertise in customer insight, advanced analytics and practical AI will bring valuable commercial and strategic perspective to the evaluation of entries across Ireland’s customer experience sector.

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Dr Fred Creedon named as judge for Irish CX Impact Awards 2026

Dr Fred Creedon, Programme Director for Designing Innovative Services at Munster Technological University, joins the judging panel for the Irish CX Impact Awards 2026, bringing expertise in human-centred design, service innovation, and design thinking developed through academic research and applied Living Lab projects with private and public sector organisations. A PhD-qualified practitioner-researcher whose work spans explainable AI, knowledge transfer, and user-centred design, Creedon contributes a rigorous, innovation-focused perspective on customer experience excellence and digital service design to the evaluation process.

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