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The Accessibility Dividend: Why Irish Organisations Should Treat Digital Inclusion as a Customer Experience Investment
The Level Access State of Digital Accessibility Report 2025-2026 finds 89 per cent of professionals consider accessibility a competitive advantage, yet only 37 per cent of European organisations are fully compliant with the European Accessibility Act. Irish CX leaders who invest proactively stand to gain in revenue, loyalty, and regulatory standing.
DXC Technology opens 200,000-square-foot AI-first Customer Experience Centre in Bengaluru to scale enterprise AI adoption
US-based enterprise technology firm DXC Technology has opened a 200,000-square-foot AI-first Customer Experience Centre in Bengaluru, India, designed to accelerate co-creation and AI-enabled transformation with customers and partners. The facility is one of DXC's largest global delivery hubs.
Microsoft makes Sales Agent and Service Agent generally available to embed AI across customer-facing workflows
US-based Microsoft has launched Sales Agent and Service Agent as generally available tools within Microsoft 365 Copilot and Dynamics 365, embedding AI-powered assistance directly into the workflows of sales and customer service teams. The update also brings Copilot into Dynamics 365 Sales and Dynamics 365 Customer Service environments.
Apaleo appoints Connor Neeson as UK and Ireland Country Lead to accelerate hospitality technology modernisation
Germany-headquartered API-first property management platform Apaleo has appointed Connor Neeson as Country Lead for the UK and Ireland as the company expands its presence across both markets. Neeson brings more than 15 years of hospitality technology experience to the role.
BOYLE Sports deploys Jumio AI identity verification to streamline player onboarding across UK and Ireland
Ireland's largest independently owned bookmaker BOYLE Sports has partnered with US-based AI identity verification firm Jumio to streamline player onboarding across the UK and Ireland. The deployment supports compliance with new Gambling Regulatory Authority of Ireland mandates while improving the customer onboarding experience.
Envisage appoints Steve Boyes as Managing Director for Ireland to drive growth and customer service delivery
Irish financial management and ERP software firm Envisage has appointed Steve Boyes as Managing Director for Ireland, covering both the Republic of Ireland and Northern Ireland. Boyes brings more than 25 years of business software experience and takes on responsibility for revenue growth and customer service across the island.
Rachael Corcoran announced as judge for Irish CX Impact Awards 2026
Rachael Corcoran, Director and Digital Engagement Lead Ireland at EPAM Systems, joins the judging panel for the Irish CX Impact Awards 2026, bringing expertise in digital customer experience, customer experience strategy, and innovation consulting developed across fintechs, software startups, digital agencies, and large financial services institutions. As Chairperson and Founding Member of the Customer Experience Professionals Association in Ireland, Corcoran contributes both a practitioner's command of customer-centric strategy and a leadership role at the heart of Ireland's CX professional community to the evaluation process.
The Manager Multiplier: What Gallup's 2026 Workplace Findings Tell Irish CX Leaders About Their Most Leveraged Investment
Gallup's State of the Global Workplace 2026 report finds global employee engagement at its lowest since 2020, with manager engagement falling five points in a year. Irish CX leaders who invest in frontline manager development will capture the most leveraged improvement in service quality available.
NQX and TELUS expand Philippines operations to scale customer experience and AI services across the region
Canadian BPO firms NQX and TELUS Corporation are expanding their operations in the Philippines, with NQX launching a P632 million countryside expansion and TELUS deepening its AI and healthcare support capability. The moves add hundreds of jobs and further cement the Philippines as a global digital services hub.
TP partners with dtcpay to deliver AI-powered customer experience operations for digital payments across APAC
France-headquartered digital business services firm TP has partnered with Singapore-based regulated digital payments provider dtcpay to deliver 24/7 customer engagement operations across APAC. The partnership supports dtcpay's expansion of stablecoin-enabled payment offerings across English and Mandarin-speaking markets.
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