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Redesigning Loyalty: Why Irish Organisations Should Build Customer Retention Around Behaviour, Not Assumption
PwC's 2025 Customer Experience Survey reveals a significant gap between how executives and consumers perceive brand loyalty. Irish organisations that redesign loyalty strategies around observable behaviour and privacy-respecting personalisation stand to convert this insight into durable commercial advantage.
bonkers.ie shortlisted for Digital Impact in CX at Irish CX Impact Awards 2025
Casting back to the Irish CX Impact Awards 2025, bonkers.ie was shortlisted for the Digital Impact in CX award for a platform overhaul that made switching energy and financial products a significantly smoother experience for Irish consumers, producing a 24 percent year-on-year increase in completed switches and a measurable reduction in bounce rates. As the 2026 cycle draws closer, bonkers.ie's demonstration that a more intuitive digital journey produces direct and quantifiable gains in customer outcomes sets a meaningful benchmark for the organisations now preparing their entries.
TravelX appoints Asia Pacific director to advance airline customer experience capabilities
US airline technology provider TravelX has appointed Bryan Olaguer as APAC Director to strengthen regional operations and enhance customer experience through post-booking revenue management platform expansion across Asia Pacific markets.
Omnichat transforms into AI-native platform to advance customer experience automation
Asian omnichannel customer experience platform Omnichat has evolved into AI-native agentic platform "Omni AI" with autonomous workforce capabilities. The transformation enhances customer experience through sophisticated AI-driven marketing, support, and sales integration.
Scorebuddy launches quarterly report tracking customer experience intelligence trends
Irish CX intelligence platform Scorebuddy has launched QA & CX Intelligence Quarterly Pulse Report tracking quality assurance and AI adoption trends. The Dublin-based research reveals gap between AI strategy and frontline implementation.
Pepper Advantage Ireland launches initiatives to enhance customer experience through diversification
Irish credit servicing provider Pepper Advantage Ireland has launched new growth initiatives including Strategic Servicing solution and PRISM platform rollout, enhancing customer experience through technology modernisation and improved oversight capabilities across loan lifecycle management.
Three Ireland completes network upgrades to enhance high-traffic customer experience
Irish telecommunications operator Three Ireland has completed €1.2 million (£1.02 million) mobile network upgrades at high-footfall locations, enhancing customer experience through improved 4G and 5G connectivity at stadiums, venues, and transport hubs.
3Dental shortlisted for Most Engaging Employee Programme at Irish CX Impact Awards 2025
Revisiting the Irish CX Impact Awards 2025, 3Dental was shortlisted last year for the Most Engaging Employee Programme award for a dental nurse development initiative that reimagined how onboarding, continuous professional development, and career progression could be structured to elevate both employee engagement and the quality of customer experience delivered across the organisation. As the 2026 cycle approaches, the standard 3Dental brought to the shortlist sets a meaningful benchmark for the organisations now preparing to make their case.
Thunes partners with WireBarley to enhance cross-border payment customer experience
Singapore-based payment platform Thunes has partnered with Asia-Pacific payment provider WireBarley to deliver real-time cross-border payments for 1.1 million users, enhancing customer experience through seamless remittance services across major corridors.
NetSuite launches AI innovations to enhance Southeast Asian customer experience delivery
US cloud ERP provider Oracle NetSuite has announced AI-powered innovations for Southeast Asian organisations to enhance customer experience through automated workflows and improved decision-making capabilities. NetSuite Next launches across ASEAN markets.
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