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Explore industry news, insights, and updates from the Irish CX Impact Awards.
Experience redefined
Author: April Lara
Businesses across sectors are pushing beyond the expected. AI is shaping sharper insights and smoother processes.
Is NPS enough in an AI world
Author: Customer Think
For years, Net Promoter Score has been the CX industry’s favourite loyalty measure. Its simplicity made it a gold standard.
Northern Ireland plans stronger energy protections for small businesses
Author: Business Eye
Northern Ireland’s Utility Regulator is moving to bolster protections for small business energy customers.
Emirates opens premium Osaka store to elevate travel experiences
Author: Travel and Tour World
Emirates has launched Japan’s first premium travel store in Osaka, marking a strategic push to bring its renowned hospitality directly to customers.
Northern Irish businesses raise the bar on customer expectations
Author: 4NI
Northern Ireland’s businesses are rewriting the playbook to keep pace with fast-changing consumer demands.
Pinewood.AI streamlines trade parts ordering with new portal
Author: Motor Trade News
Pinewood.AI has launched its Parts Trade Portal to replace time-consuming phone-based parts ordering with a seamless self-service platform.
Gong doubles down on AI growth with Dublin expansion
Author: Martech Cube
Gong is scaling its Dublin operations to keep up with surging EMEA demand for its AI-powered revenue platform, which now boasts over 750 customers across Europe.
Bold bets
Author: April Lara
Customer experience is evolving at pace, fuelled by bold bets on technology and strategic shifts in what service means.
Modern Tyres broadens footprint with BestDrive deal
Author: Fleet
Modern Tyres is set to acquire BestDrive Ireland from Continental Tires, strengthening its position as a leading player in tyre services and vehicle maintenance across the Republic.
Elavon teams up with REI to boost retail payments
Author: Checkout
Retail Excellence Ireland has struck a three-year deal with Elavon, naming it the preferred payments partner for its 2,000-plus members.


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