Judging Panel

An independent panel of recognised and expert judges, both domestic and international, drawn from academia, business and broader related sectors will determine the winners of the Irish CX Impact Awards.

Our focus is to deliver a balanced judging assessment from industry leaders who will bring their extensive knowledge, enthusiasm and expertise to the judging process ensuring that the winning entries are truly outstanding and worthy of receiving a trophy.

 

The panel is carefully selected to ensure the Awards judging process is fair and objective. The judges are bound by a strict confidentiality agreement and are required to declare any conflict of interest in entries over which they deliberate, in which case that entry will be reallocated. The integrity of this process lies at the very heart of all that we do.
 

A comprehensive judging process has been put together to decide the worthy winners of the Irish CX Impact Awards.

2022 Judging Panel

Agnieszka Anna Jozwiak (Judging Co-ordinator)

Agnieszka Anna Jozwiak (Judging Co-ordinator)

Customer Experience Consulting & Advisory, CXPA Ireland

Agnieszka has 15 years’ experience in various CX and UX roles gained in global tech such as eBay, Facebook, Dropbox and now in the pharmaceutical industry.

Paul Allen

Paul Allen

Head of Customer Experience, AIB

Paul is a commercial marketer who has over 20 years’ experience working with companies in Ireland and across international markets building new and more effective revenue verticals through truly understanding customers and driving profitable opportunities.

John Carroll

John Carroll

Marketing Manager, Irish Distillers Brand Homes

John Carroll leads the Marketing & Cx function for Irish Distillers Brand Homes – the World’s Leading Distillery Tour at Jameson Distillery Bow St. Dublin, and Jameson Distillery Midleton Co. Cork.

Ronika Chakrabarti

Ronika Chakrabarti

Associate Professor in Marketing, Trinity Business School

Ronika Chakrabarti is an Associate Professor of Marketing at Trinity College Dublin. She has been a visiting scholar at Kellogg School of Management (Northwestern University) and Cambridge Judge Business School (University of Cambridge).

Liam Kenny

Liam Kenny

Chair, CXPA Ireland & Manager Customer Experience Transformation, Iarnród Éireann Irish Rail

Liam has over 25 years of experience in public transport having held leadership positions in customer experience, strategy, marketing, project management, and organisational transformation.

Terri McCarthy

Terri McCarthy

Head of Customer Experience, Insights and Analytics at Allianz Ireland

With 20 years plus experience in Customer strategy development across a range of service sectors, Terri is passionate about bringing the data and insight to the World of Customer Experience, evidencing what’s good for the customer is good for business!

Jenny McCoy

Jenny McCoy

Head of Customer Experience, Irish Management Institute

Jenny has over 20 years’ experience in the design and delivery of customer experience. Throughout her career, Jenny has pioneered process improvements to drive and enhance innovation, collaboration, and service model efficiency.

Ann Marie O'Donnell

Ann Marie O'Donnell

Global Customer Strategy Director, Actavo

Ann-Marie has more than 20 years’ experience as a customer experience strategist and practitioner. Her areas of expertise include CX strategy design, customer insight, journey mapping and employee engagement.

Anne-Marie Reen

Anne-Marie Reen

Associate Director, European Medical Information, Eli Lilly

Strategic, innovative, and versatile Healthcare professional with a passion for Customer Experience. She strives to foster engagement and create a culture of collaboration, optimism, and customer centricity within her team.

Jan Richards

Jan Richards

Head of Customer Experience, Irish Life

Jan is Head of Customer Experience at Irish Life, leading a Group CX Centre of Excellence. A Board member of CXPA Ireland, Jan was recipient of the Impact Awards CX Person of the Year 2019.

Ifah Sivak

Ifah Sivak

Head of Strategic Tooling Operations, Meta

Ifah Sivak is an accomplished hands-on leader with over 20 years of experience in the telecommunications and technology industry, where she has been implementing best in class customer experiences and technologies, across multiple platforms and applications internationally.

Maria Svejdar

Maria Svejdar

Head of Marketing, Communications and Customer Experience (CX), GS1 Ireland

With over 25 years' experience working in Marketing, Insights and Strategy across the retail grocery, payments and information technology sectors, Maria is passionate about the adoption of digital solutions that bring people, process and technology together, to transform how we work, sell and buy, every day.