Agnieszka has 15 years’ experience in various CX and UX roles gained in global tech such as eBay, Facebook, Dropbox and now in the pharmaceutical industry.

Paul is a commercial marketer who has over 20 years’ experience working with companies in Ireland and across international markets building new and more effective revenue verticals through truly understanding customers and driving profitable opportunities.

John Carroll leads the Marketing & Cx function for Irish Distillers Brand Homes – the World’s Leading Distillery Tour at Jameson Distillery Bow St. Dublin, and Jameson Distillery Midleton Co. Cork.

Ronika Chakrabarti is an Associate Professor of Marketing at Trinity College Dublin. She has been a visiting scholar at Kellogg School of Management (Northwestern University) and Cambridge Judge Business School (University of Cambridge).

Liam has over 25 years of experience in public transport having held leadership positions in customer experience, strategy, marketing, project management, and organisational transformation.

With 20 years plus experience in Customer strategy development across a range of service sectors, Terri is passionate about bringing the data and insight to the World of Customer Experience, evidencing what’s good for the customer is good for business!

Jenny has over 20 years’ experience in the design and delivery of customer experience. Throughout her career, Jenny has pioneered process improvements to drive and enhance innovation, collaboration, and service model efficiency.

Ann-Marie has more than 20 years’ experience as a customer experience strategist and practitioner. Her areas of expertise include CX strategy design, customer insight, journey mapping and employee engagement.

Strategic, innovative, and versatile Healthcare professional with a passion for Customer Experience. She strives to foster engagement and create a culture of collaboration, optimism, and customer centricity within her team.

Jan is Head of Customer Experience at Irish Life, leading a Group CX Centre of Excellence. A Board member of CXPA Ireland, Jan was recipient of the Impact Awards CX Person of the Year 2019.

Ifah Sivak is an accomplished hands-on leader with over 20 years of experience in the telecommunications and technology industry, where she has been implementing best in class customer experiences and technologies, across multiple platforms and applications internationally.

With over 25 years' experience working in Marketing, Insights and Strategy across the retail grocery, payments and information technology sectors, Maria is passionate about the adoption of digital solutions that bring people, process and technology together, to transform how we work, sell and buy, every day.