Judging Panel

An independent panel of recognised and expert judges, both domestic and international, drawn from academia, business and broader related sectors will determine the winners of the Irish CX Impact Awards.

All judging will be overseen by independent Judging Co-ordinator, Agnieszka Anna Jozwiak of CXPA Ireland.

Our focus is to deliver a balanced judging assessment from industry leaders who will bring their extensive knowledge, enthusiasm and expertise to the judging process ensuring that the winning entries are truly outstanding and worthy of receiving a trophy.

 

The panel is carefully selected to ensure the Awards judging process is fair and objective. The judges are bound by a strict confidentiality agreement and are required to declare any conflict of interest in entries over which they deliberate, in which case that entry will be reallocated. The integrity of this process lies at the very heart of all that we do.
 

A comprehensive judging process has been put together to decide the worthy winners of the Irish CX Impact Awards.

Judging Co-ordinator

Agnieszka Anna Jozwiak

Agnieszka Anna Jozwiak

Customer Experience Consulting & Advisory, CXPA Ireland

Agnieszka has nearly 15 years’ experience in various CX and UX roles gained in global tech such as eBay, Facebook and Dropbox.

2021 Judging Panel

John Carroll

John Carroll

Jameson Brand Homes

John Carroll is an experiential marketing leader, with extensive expertise in the design and delivery of high-profile experiences and major projects for global brands. John’s marketing career spans 15 years, having worked both agency and client side in Dublin & London.

Ronika Chakrabarti

Ronika Chakrabarti

Associate Professor in Marketing, Trinity Business School

Ronika Chakrabarti is an Associate Professor of Marketing at Trinity College Dublin. She has been a visiting scholar at Kellogg School of Management (Northwestern University) and Cambridge Judge Business School (University of Cambridge).

Brian Horgan

Brian Horgan

Customer and Staff Experience Consultant

Brian has over 25 years' experience leading customer teams across a range of sectors; banking, medical, digital and the arts.

Colin Kennedy

Colin Kennedy

Executive Director and CIO, DPD Ireland

With over 30 years’ experience in the digital space, Colin has been leading and inspiring teams to deliver brilliant products across both B2B and B2C environments.

Liam Kenny

Liam Kenny

Chair, CXPA Ireland & Manager Customer Service Transformation, Iarnród Éireann Irish Rail

Liam has over 25 years of experience in public transport having held leadership positions in customer experience, strategy, marketing, project management, and organisational transformation.

Marie Lyster

Marie Lyster

Customer Lead, Project Horizon, Gas Networks Ireland

Marie is passionate about all things customer. Over the last sixteen years, in her various roles within Gas Networks Ireland, she has been a major advocate for the customer and has been a key driver of customer centricity across the organisation.

Jenny McCoy

Jenny McCoy

Head of Customer Experience, Irish Management Institute

Jenny has over 20 years’ experience in the design and delivery of customer experience. Throughout her career, Jenny has pioneered process improvements to drive and enhance innovation, collaboration, and service model efficiency.

Alison Moore

Alison Moore

National Customer Experience Manager, Kuehne+Nagel Ireland

Working for 20 years’ in the logistics industry, Alison has experience in communication, marketing, change management, team-building, soft skills training, strategic implementation, and company collaboration.

Gerard O’Neill

Gerard O’Neill

Chairman, Amárach Research

Gerard O’Neill is Chairman of Amárach Research. Gerard O’Neill is Chairman of Amárach Research. He is a graduate of the London School of Economics and was previously Business Planning Manager in An Post.

Thomas Reby

Thomas Reby

Head of Hardware, Google Store and Google One, EMEA

Thomas Reby is a Head of Hardware, Google Store and Google One with extensive experience from technology companies, including Google, YouTube, eBay, Dell and Electronic Arts.

Ifah Sivak

Ifah Sivak

Market Manager (LATAM & APAC), Global Operations, Facebook

Ifah Sivak is an accomplished hands-on leader with over 20 years of experience in the telecommunications and technology industry, where she has been implementing best in class customer experiences and technologies, across multiple platforms and applications internationally.

Maria Svejdar

Maria Svejdar

Head of Marketing and CX, GS1 Ireland

With over 25 years' experience working in the areas of retail grocery, supply chain and information technology space Maria Svejdar is passionate about the adoption of solutions that bring people, process and technology together to create and transform how they work, sell and buy.

Rosita Wolfe

Rosita Wolfe

Head of Marketing and Communications, National Concert Hall

Rosita Wolfe is Head of Marketing and Communications at Irelands National Concert Hall, the national cultural institution for music.

More judges will be announced soon.