Judging Panel
An independent panel of recognised and expert judges, both domestic and international, drawn from academia, business and broader related sectors will determine the winners of the Irish CX Impact Awards.
Our focus is to deliver a balanced judging assessment from industry leaders who will bring their extensive knowledge, enthusiasm and expertise to the judging process ensuring that the winning entries are truly outstanding and worthy of receiving a trophy.
The panel is carefully selected to ensure the Awards judging process is fair and objective. The judges are bound by a strict confidentiality agreement and are required to declare any conflict of interest in entries over which they deliberate, in which case that entry will be reallocated. The integrity of this process lies at the very heart of all that we do.
A comprehensive judging process has been developed to decide the winners of the Irish CX Impact Awards.
2023 Judging Panel
Ronika Chakrabarti
Associate Professor in Marketing, Trinity Business School
Ronika Chakrabarti is an Associate Professor of Marketing at Trinity College Dublin. She has been a visiting scholar at Kellogg School of Management (Northwestern University) and Cambridge Judge Business School (University of Cambridge).
Sarah Maddock
Customer and Contract Service Delivery Manager, Transport Infrastructure Ireland
Sarah works for Transport Infrastructure Ireland overseeing Customer Experience at eFlow. She has a strong track record in customer facing communications, operations and processes. A key area of focus for Sarah is moving the dial on customer satisfaction.
Tara Martin
Vice President - Customer Success, RentalMatics
Tara has over two decades of experience in strategy formulation, business development, customer experience design and delivery, and driving digital transformation in the car rental industry. Since 2021 she has been serving as Vice President - Customer Success at RentalMatics
Maria Svejdar
Head of Marketing and CX, GS1 Ireland
With over 25 years' experience working in Marketing, Insights and Strategy across the retail grocery, payments and information technology sectors, Maria is passionate about the adoption of digital solutions that bring people, process and technology together, to transform how we work, sell and buy, e