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2023 Shortlist

Congratulations to the Irish CX Impact Awards winners.

CX Champion 2023

WINNER:



Bank of Ireland



FINALISTS:


  • Aer Lingus

  • Bank of Ireland

  • Calor

  • Diageo Ireland

  • Fragomen Ireland

  • Gas Networks Ireland

  • Leckey

  • Shaws Department Stores

  • Trinity Brand Commercial Services

CX Leader 2023

RECIPIENT:



Bernard Mooney

Customer Care Manager, Gas Networks Ireland

CX Team of the Year

WINNER:



ESB Networks



FINALISTS:



  • Circit Limited

  • Diageo Ireland

  • Electric Ireland

  • ESB Networks

  • Queen's Accommodation, Queen's University Belfast

  • SSE Airtricity

CX Rising Star of the Year

WINNER:



April Durnin - AIB



FINALISTS:



  • Kristina De St Maurice - Fragomen Ireland

  • April Durnin - AIB

  • Clódagh Moynihan - Oakview Early Years Services

CX Impact in Retail

WINNER:



Shaws Department Stores



FINALISTS:



  • Eason

  • Kylemore Cars

  • LOCO Scooters

  • Saltmarine Cars

  • Shaws Department Stores

CX Impact in Pharmacy/Health

WINNER:



Leckey



FINALISTS:



  • AllView Healthcare

  • Kara Connect

  • Leckey

  • National Rehabilitation Hospital

CX Impact in Food/Drink

WINNER:



Diageo Ireland



FINALISTS:



  • Diageo Ireland

  • Freshly Chopped

CX Impact in Financial Services

WINNER:



Bank of Ireland



FINALISTS:



  • 123.ie

  • Bank of Ireland

  • Liberty Insurance

Best Use of Technology

WINNER:



Comfort Keepers Homecare




FINALISTS:



  • Comfort Keepers Homecare

  • Freshly Chopped

CX Impact in Tourism & Hospitality

WINNER:



Trinity Brand Commercial Services



FINALISTS:




  • The Convention Centre Dublin

  • Trinity Brand Commercial Services

CX Impact in Government & Public Sector

WINNER:



Gas Networks Ireland



FINALISTS:



  • Gas Networks Ireland

  • National Rehabilitation Hospital

  • Passport Service, Department of Foreign Affairs

CX Impact in Professional Services

WINNER:



Fragomen Ireland




FINALISTS:



  • Accountant Online

  • Fragomen Ireland

  • Oakview Early Years Services

  • Pennypop

CX Impact in Transport, Logistics & Delivery

WINNER:



Aer Lingus



FINALISTS:



  • Aer Lingus

  • Bus Eireann

  • Coll-8 Logistics

  • Fastway

CX Impact in Utilities & Services

WINNER:



Calor



FINALISTS:



  • Calor

  • Electric Ireland

  • Gas Networks Ireland

  • Magnet+

  • SSE Airtricity

Best Innovation in CX

WINNER:



Oakview Early Years Services



FINALISTS:



  • New Ireland

  • Oakview Early Years Services

Digital Impact in CX

WINNER:



Kara Connect



FINALISTS:




  • Academic Registry, University of Limerick

  • Electric Ireland

  • ESB Networks

  • Kara Connect

Best Use of Customer Insights to Improve CX

WINNER:



ESB Networks



FINALISTS:



  • Aer Lingus

  • Bank of Ireland

  • Calor

  • Dubarry of Ireland

  • ESB Networks

Best Customer Loyalty & Reward Programme

WINNER:



Electric Ireland Rewards Programme



FINALISTS:



  • Aer Lingus

  • Electric Ireland Rewards Programme

  • Gas Networks Ireland

  • Kara Connect

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