2019 Shortlist

The Irish CX Impact Awards 2021 shortlist of finalists has not yet been announced.

All 2021 entrants will be notified as to the status of their submissions in the weeks after the entry deadline date.

View the 2019 shortlist below and view past winners here.

CX Champion 2019

  • AIB (winner)

Outstanding Contribution to CX

CX Team of the Year

  • AIB
  • KBC
  • Platinum Services at Dublin Airport
  • SSE Airtricity Home Energy Credit Control Team
  • The Customer Service Hub Team, Passport Service - Department of Foreign Affairs and Trade (winner)
Idiro Analytics

Best use of Data Analytics in CX

  • AIB (winner)
  • Idiro Analytics

CX Impact in Specialty

  • Actavo (winner)
  • Ardmac
  • RCSI
  • Solus

CX Impact in Entertainment & Leisure

  • Abbey Theatre
  • Cannonball Ireland
  • Grooveyard
  • Killruddery
  • Paddy Power Betfair (winner)

CX Impact in Utilities

  • Gas Networks Ireland (winner)
  • Solus
  • SSE Airtricity
Idiro Analytics

CX Impact in Pharmacy/Health

  • Meaghers Pharmacy Group (winner)
  • RCSI

CX Impact in Retail

  • Circle K Ireland
  • Eason (winner)
  • Marqette
  • Paddy Power Betfair

CX Impact in Professional Services

  • Ardmac
  • Fenero (winner)
  • KC Services Ireland

CX Impact in Business IT & Technology

  • Cora Systems
  • Standard Life Claims Pipeline
  • Version 1 (winner)

CX Impact in Insurance

  • AXA Ireland
  • RSA Ireland & 123.ie (winner)

CX Impact in Digital

  • Ardmac
  • Core Optimisation
  • ProfileTree
  • The Passport Service - Department of Foreign Affairs and Trade (winner)
  • Travelmaster
  • Version 1

CX Impact in Transport

  • Iarnród Éireann Irish Rail
  • Kuehne + Nagel (winner)
  • Travelmaster

CX Impact in Telecoms

  • Enet
  • Spearline (winner)

CX Impact in Financial Services

  • AIB (winner)
  • Fexco trustMinder
  • Ifac
  • RSA Ireland & 123.ie
  • Standard Life Adviser Dashboard
Idiro Analytics