2022 Shortlist
Please see below the winners and finalists from 2022 The Irish CX Impact Awards.
For high resolution photos from the event please visit our Flickr page.
CX Champion 2022
WINNER:
Fenero
CX Leader 2022
RECIPIENT:
Siobhán Hennessy
CX Team of the Year
WINNER:
Imagine
FINALISTS:
Bank of Ireland
Beacon Hospital
Boylesports
Gym+Coffee
Iarnród Éireann Irish Rail
Imagine
National Broadband Ireland
The Department of Foreign Affairs, Passport Service
CX Rising Star of the Year
WINNER:
Evan Cotter - Rural WiFi
FINALISTS:
Sian Boyle - The Energia Group
Evan Cotter - Rural WiFi
Sarah-Louise Gallagher - Impulse Recruitment Ireland
Angeline Magee - Power NI
Karen ODwyer - Beacon Hospital
CX Impact in Retail
WINNER:
McCabes Pharmacy
FINALISTS:
Glenisk
McCabes Pharmacy
Smyths Toys Superstores
Toyota Ireland
CX Impact in Government & Public Sector
WINNER:
Iarnród Éireann Irish Rail
FINALISTS:
Iarnród Éireann Irish Rail
National Rehabilitation Hospital
The Department of Foreign Affairs, Passport Service
CX Impact in Financial Services
WINNER:
Bank of Ireland Global Markets
FINALISTS:
An Post Money
Bank of Ireland Global Markets
Fenero
Liberty Insurance
RSA & 123.ie
CX Impact in Utilities & Services
WINNER:
ESB Networks
FINALISTS:
Electric Ireland
Energia Group
ESB Networks
Gas Networks Ireland
Irish Water
National Broadband Ireland
CX Impact in Pharmacy/Health
WINNER:
Theya Healthcare
FINALISTS:
McCabes Pharmacy
National Rehabilitation Hospital
Theya Healthcare
CX Impact in Transport
WINNER:
Iarnród Éireann Irish Rail
FINALISTS:
Fastway
Iarnród Éireann Irish Rail
CX Impact in Professional Services
WINNER:
Fenero
FINALISTS:
Crystal Lean Solutions
Fenero
Manguard Plus
Oakview Early Years Services
CX Impact in Technology, Media & Telecoms
WINNER:
Rural WiFi
FINALISTS:
Imagine
National Broadband Ireland
Rural WiFi
Digital Impact in CX
WINNER:
Digital Advice Platform - Bank of Ireland
FINALISTS:
Flipdish
Herbst Software
Digital Advice Platform - Bank of Ireland
Shake, Pick, Play - The National Lottery
Best Use of Data Analytics in CX
WINNER:
Smart Energy Insights - Electric Ireland
FINALISTS:
Fenero
Smart Energy Insights - Electric Ireland
Best Innovation in CX
WINNER:
McCabes Pharmacy
FINALISTS:
Get Connected - National Broadband Ireland
McCabes Pharmacy
Removing Customer Pain Points - National Broadband Ireland
Welcome App for People with Disabilities - Iarnród Éireann Irish Rail