Shortlist

CX Champion

WINNER::

Bank of Ireland

CX Leader 2023

RECIPIENT::

Bernard Mooney

CX Team of the Year

WINNER:

ESB Network

FINALISTS:

  • Circit
  • DX Team - Electric Ireland
  • ESB Network
  • eServices - SSE Airtricity
  • OTC Team - Diageo Ireland
  • Queen's Accommodation - Queen's University Belfast

CX Rising Star of the Year

WINNER:

April Durnin - AIB

FINALISTS:

  • April Durnin - AIB
  • Clódagh Moynihan - Oakview Early Years Services
  • Kristina De St Maurice - Fragomen Ireland

CX Impact in Food/Drink

WINNER:

Diageo Ireland

FINALISTS:

  • Diageo Ireland
  • Freshly Chopped

CX Impact in Retail

WINNER:

Shaws Department Stores

FINALISTS:

  • Eason
  • Kylemore Cars
  • LOCO Scooters
  • Saltmarine Cars
  • Shaws Department Stores

CX Impact in Tourism & Hospitality

WINNER:

Trinity Brand Commercial Services

FINALISTS:

  • The Convention Centre Dublin
  • Trinity Brand Commercial Services

CX Impact in Transport, Logistics & Delivery

WINNER:

Aer Lingus

FINALISTS:

  • Aer Lingus
  • Bus Éireann
  • Coll-8 Logistics
  • Fastway

CX Impact in Utilities & Services

WINNER:

Calor

FINALISTS:

  • Calor
  • Electric Ireland
  • Gas Networks Ireland
  • Magnet+
  • SSE Airtricity

CX Impact in Government & Public Sector

WINNER:

Gas Networks Ireland

FINALISTS:

  • Gas Networks Ireland
  • National Rehabilitation Hospital
  • Passport Service, Department of Foreign Affairs

CX Impact in Pharmacy/Health

WINNER:

Leckey

FINALISTS:

  • AllView Healthcare
  • Kara Connect
  • Leckey
  • National Rehabilitation Hospital

CX Impact in Financial Services

WINNER:

Bank of Ireland

FINALISTS:

  • 123.ie
  • Bank of Ireland
  • Liberty Insurance

CX Impact in Professional Services

WINNER:

Fragomen Ireland

FINALISTS:

  • Accountant Online
  • Fragomen Ireland
  • Oakview Early Years Services
  • Pennypop

Best Use of Customer Insights to Improve CX

WINNER:

ESB Networks

FINALISTS:

  • Aer Lingus
  • Bank of Ireland Global Markets
  • Calor
  • Dubarry of Ireland
  • ESB Networks

Digital Impact in CX

WINNER:

Kara Connect

FINALISTS:

  • Academic Registry, University of Limerick
  • Electric Ireland
  • ESB Networks
  • Kara Connect

Best Use of Technology

WINNER:

Comfort Keepers Homecare Ireland

FINALISTS:

  • Comfort Keepers Homecare Ireland
  • Freshly Chopped

Best Customer Loyalty & Reward Programme

WINNER:

Electric Ireland Rewards Programme

FINALISTS:

  • Aer Lingus
  • Electric Ireland Rewards Programme
  • Gas Networks Ireland
  • Kara Connect

Best Innovation in CX

WINNER:

Oakview Early Years Services

FINALISTS:

  • New Ireland
  • Oakview Early Years Services