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2023 Shortlist

Please see below the finalists from 2023 The Irish CX Impact Awards.

CX Champion 2023

The winner of this award will be announced at the awards ceremony.

CX Leader 2023

The recipient of this award will be announced at the awards ceremony.

CX Team of the Year

  • Circit Limited

  • Diageo Ireland

  • Electric Ireland

  • ESB Networks

  • Queen's Accommodation, Queen's University Belfast

  • SSE Airtricity

CX Rising Star of the Year

  • Kristina De St Maurice - Fragomen Ireland

  • April Durnin - AIB

  • Clódagh Moynihan - Oakview Early Years Services

CX Impact in Retail

  • Eason

  • Kylemore Cars

  • LOCO Scooters

  • Saltmarine Cars

  • Shaws Department Stores

CX Impact in Pharmacy/Health

  • AllView Healthcare

  • Kara Connect

  • Leckey

  • National Rehabilitation Hospital

CX Impact in Food/Drink

  • Diageo Ireland

  • Freshly Chopped

CX Impact in Financial Services

  • Bank of Ireland

  • Liberty Insurance

  • 123.ie

Best Use of Technology

  • Comfort Keepers Homecare

  • Freshly Chopped

CX Impact in Tourism & Hospitality

  • The Convention Centre Dublin

  • Trinity Brand Commercial Services

CX Impact in Government & Public Sector

  • Gas Networks Ireland

  • National Rehabilitation Hospital

  • Passport Service, Department of Foreign Affairs

CX Impact in Professional Services

  • Accountant Online

  • Fragomen Ireland

  • Oakview Early Years Services

  • Pennypop

CX Impact in Transport, Logistics & Delivery

  • Aer Lingus

  • Bus Eireann

  • Coll-8 Logistics

  • Fastway

CX Impact in Utilities & Services

  • Calor

  • Electric Ireland

  • Gas Networks Ireland

  • Magnet+

  • SSE Airtricity

Best Innovation in CX

  • New Ireland

  • Oakview Early Years Services

Digital Impact in CX

  • Academic Registry, University of Limerick

  • Electric Ireland

  • ESB Networks

  • Kara Connect

Best Use of Customer Insights to Improve CX

  • Aer Lingus

  • Bank of Ireland

  • Calor

  • Dubarry of Ireland

  • ESB Networks

Best Customer Loyalty & Reward Programme

  • Aer Lingus

  • Electric Ireland

  • Gas Networks Ireland

  • Kara Connect

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