2022 Shortlist

Please see below the winners and finalists from 2022 The Irish CX Impact Awards.

For high resolution photos from the event please visit our Flickr page.

CX Champion 2022

WINNER:


Fenero

CX Leader 2022

RECIPIENT:


Siobhán Hennessy

CX Team of the Year

WINNER:


Imagine



FINALISTS:


  • Bank of Ireland 

  • Beacon Hospital 

  • Boylesports

  • Gym+Coffee 

  • Iarnród Éireann Irish Rail 

  • Imagine 

  • National Broadband Ireland 

  • The Department of Foreign Affairs, Passport Service

CX Rising Star of the Year

WINNER:


Evan Cotter - Rural WiFi



FINALISTS:


  • Sian Boyle - The Energia Group

  • Evan Cotter - Rural WiFi

  • Sarah-Louise Gallagher - Impulse Recruitment Ireland

  • Angeline Magee - Power NI

  • Karen ODwyer - Beacon Hospital

CX Impact in Retail

WINNER:


McCabes Pharmacy



FINALISTS:


  • Glenisk 

  • McCabes Pharmacy

  • Smyths Toys Superstores

  • Toyota Ireland

CX Impact in Government & Public Sector

WINNER:


Iarnród Éireann Irish Rail



FINALISTS:


  • Iarnród Éireann Irish Rail

  • National Rehabilitation Hospital

  • The Department of Foreign Affairs, Passport Service

CX Impact in Financial Services

WINNER:


Bank of Ireland Global Markets



FINALISTS:


  • An Post Money

  • Bank of Ireland Global Markets

  • Fenero

  • Liberty Insurance

  • RSA & 123.ie

CX Impact in Utilities & Services

WINNER:


ESB Networks



FINALISTS:


  • Electric Ireland

  • Energia Group

  • ESB Networks

  • Gas Networks Ireland

  • Irish Water

  • National Broadband Ireland

CX Impact in Pharmacy/Health

WINNER:


Theya Healthcare



FINALISTS:


  • McCabes Pharmacy

  • National Rehabilitation Hospital

  • Theya Healthcare

CX Impact in Transport

WINNER:


Iarnród Éireann Irish Rail



FINALISTS:


  • Fastway

  • Iarnród Éireann Irish Rail

CX Impact in Professional Services

WINNER:


Fenero



FINALISTS:


  • Crystal Lean Solutions

  • Fenero

  • Manguard Plus

  • Oakview Early Years Services

CX Impact in Technology, Media & Telecoms

WINNER:


Rural WiFi



FINALISTS:


  • Imagine 

  • National Broadband Ireland

  • Rural WiFi

Digital Impact in CX

WINNER:


Digital Advice Platform - Bank of Ireland



FINALISTS:


  • Flipdish

  • Herbst Software

  • Digital Advice Platform - Bank of Ireland

  • Shake, Pick, Play - The National Lottery

Best Use of Data Analytics in CX

WINNER:


Smart Energy Insights - Electric Ireland



FINALISTS:


  • Fenero

  • Smart Energy Insights - Electric Ireland

Best Innovation in CX

WINNER:


McCabes Pharmacy



FINALISTS:


  • Get Connected - National Broadband Ireland

  • McCabes Pharmacy

  • Removing Customer Pain Points - National Broadband Ireland

  • Welcome App for People with Disabilities - Iarnród Éireann Irish Rail