8x8 has been announced as Platinum Sponsor at the Irish CX Impact Awards 2026, supporting a programme that has honoured the outstanding customer experience achievements of Irish organisations since its establishment in 2018.

A cloud communications company serving organisations worldwide across industries, 8x8 gives businesses a single platform to run their entire customer experience. It brings contact centre, business phone, video, and team messaging together with CPaaS APIs for SMS, voice, and chat.

Rather than managing fragmented tools across separate systems, organisations using 8x8 handle every customer and employee interaction in one place, on one set of data, with AI built in at every level. The result is faster resolutions, sharper customer insights, and teams that operate with greater cohesion and efficiency.

In an environment where omnichannel experience, voice of the customer, and digital customer experience have moved from differentiators to baseline expectations, 8x8's capacity to turn fragmented communication into seamless, standout customer experiences speaks directly to the challenges Ireland's leading CX practitioners are working to solve. Its sponsorship of Ireland's premier customer experience recognition programme reflects a natural and fitting alignment.

The Irish CX Impact Awards celebrates achievement across a wide range of categories, with entries evaluated by an independent judging panel and winners recognised for demonstrating measurable commitment to customer satisfaction, innovation, employee experience, and customer-centric strategy across Irish business.

The 2026 programme spans individual, team, and organisational categories including CX Champion, CX Leader, Best Customer Success Story, CX Team of the Year, Best Use of AI in Customer Experience, Best Innovation in CX, Best Use of Customer Feedback and Insights to Improve CX, and sector-specific categories covering financial services, retail, utilities, healthcare, transport and logistics, and public and professional services, among others.

The gala will take place on 4 November 2026 at the Crowne Plaza Hotel, Santry, bringing together hundreds of senior executives from across Ireland's customer experience community. Entries close on 24 July 2026.

Visit the official Irish CX Impact Awards website to explore past winners, review category details, and submit your entry. Subscribe to the newsletter for other news and updates.