Dedalus has rolled out ORBIS PAS, its next-generation web-based patient administration system, across the UK and Ireland. Part of the wider ORBIS ecosystem, the platform is designed to reduce system fragmentation by bringing administrative and clinical workflows closer together using advanced analytics and modern interoperability standards.

Detailed in the announcement, Dedalus is a Florence-headquartered healthcare software group, majority owned by investment firm Ardian, with a group turnover of more than €700 million following its 2020 acquisition of DXC Technology's healthcare software division. In England, 26 NHS trusts already use its patient administration systems, while 95 per cent of acute hospitals in Ireland use its i.Patient Manager PAS.

The structural driver behind ORBIS PAS is the fragmentation between administrative and clinical systems in healthcare organisations, with Dedalus building the platform around a "most used, first used" principle that puts the information and actions staff rely on most at the centre of their workflow.

The new PAS includes an AI-powered referral management component that captures paper and email referrals and automatically recreates them within the system, alongside speech recognition and ambient voice technologies to help teams identify priority patients, long waiters and potential breaches earlier. Historical trends and patient preference data will also be used to predict and reduce outpatient appointment no-shows.

NHS Humber Health Partnership, a longstanding Dedalus customer, will deploy ORBIS PAS as part of its Unity EPR Programme, chosen for its integrated EPR and PAS in December 2025. The trust is expected to go live with ORBIS PAS in 2028, following a first phase focused on clinical functionality in 2027.

"Patient administration is too often treated as back-office housekeeping, when it has a direct impact on patient experience, operational performance and safety," said Richard Craven, managing director of Dedalus UK and Ireland. "With ORBIS PAS, we are rethinking how patient administration should work for modern teams, making the most common tasks easier, surfacing the right information at the right time, and helping staff move from reactive administration to proactive patient management."

For the sector, the launch reflects growing pressure on healthcare software providers to replace legacy patient administration systems with AI-enabled, interoperable platforms as NHS and HSE organisations look to reduce fragmentation between administrative and clinical care.

Source: htworld.co.uk / Ardian / Dedalus