Acknowledged for employee-focused transformation in 2025, Just Eat Takeaway.com secured the Customer Contact Centre of the Year award at the Irish CX Impact Awards 2025, honoured for delivering measurable improvements that strengthened employee engagement and created a culture where every interaction matters.

The contact centre implemented strategic enhancements that prioritised employee experience as the foundation for superior customer service. This approach drove stronger team engagement, improved operational performance, and reinforced the organisation's belief that frontline empowerment directly translates to customer satisfaction. 

Judges praised the company for its strategic clarity and tangible outcomes. 

"Our judges were highly impressed by this entrant's clear improvements delivered for employees, resulting in stronger engagement and a culture that truly reflects the belief that every interaction matters. The customer-focused enhancements and evidence-backed results demonstrated a strategic approach with real, measurable impact. A polished, well-designed submission with strong insights and outcomes, a standout entry from start to finish," the judging panel said.

Just Eat Takeaway.com's achievement reflects the evolving standards within the Irish CX Impact Awards, where winners increasingly demonstrate that employee engagement and customer experience are inseparable drivers of operational excellence. The company's success illustrates how strategic investment in team culture, supported by data-driven decision making, can transform contact centre performance.

Riding the wave of 2025's accolades, the question on everyone's mind: who will rise to set the next benchmark, drive deeper engagement, and champion transformative, customer-focused strategies in the sector this 2026?

The Irish CX Impact Awards convene the country's leading customer experience professionals, providing a platform to celebrate innovation, share best practices, and recognise initiatives delivering outstanding impact.

Visit the official awards website to explore past winners, review award categories, and subscribe to the newsletter for updates and insights into Ireland's CX sector.