Distinguished for a genuinely transformative approach to customer experience technology last year, Klearcom claimed both Best Innovation in CX and CX Impact in Technology, Media & Telecoms at the Irish CX Impact Awards 2025, recognised for an AI-powered platform that is fundamentally changing how enterprise clients identify, test, and resolve failures within IVR call flows.

At the core of Klearcom's double win is a product philosophy that targets the root cause of poor customer call experiences rather than their surface symptoms. 

By replicating real-world call scenarios and listening actively for failures, the platform gives enterprise clients the ability to detect and resolve IVR issues before they reach customers.

The cultural dimension of Klearcom's impact was equally significant to judges. 

On the Best Innovation in CX award, judges stated: "[Klearcom's] unique AI-powered product, which tests IVR flows through call listening, has had a significant impact on customer satisfaction and business outcomes. With impressive results and clear articulation of the innovation and process, Klearcom has set a new standard in transforming customer experiences for enterprise clients."

On the CX Impact in Technology, Media & Telecoms award, the panel added: "Klearcom's innovative platform, which replicates real-world call experiences and detects failures early, sets a new standard in the industry. The integration of client feedback and a cultural shift towards CX ownership demonstrate their commitment to continuous improvement and sector-wide impact."

The double recognition reflects the standard the Irish CX Impact Awards set for technology-driven entries.

As the 2026 cycle approaches, a crucial question arises: who will advance this standard further and show that innovation in customer experience can drive change at every level of the enterprise?

Visit the official awards website to explore past winners, review award categories, and subscribe to the newsletter for updates and insights into Ireland's customer experience landscape.