Asian omnichannel customer experience platform Omnichat has announced its evolution into AI-Native Agentic Customer Experience Platform with launch of upgraded Omni AI.

This major technological leap is engineered to provide enterprise clients with sophisticated, autonomous AI workforce, enhancing customer experience through intelligent ecosystem unifying marketing, support, and sales capabilities by The Manila Times.

Backed by two consecutive years of 130% year-over-year growth in Southeast Asia and having empowered global clients to generate over USD 100 million (€95 million) in revenue, Omnichat is leveraging advanced Agentic AI to help businesses decouple growth from traditional headcount constraints.

The transition marks fundamental departure from traditional, rule-based chatbots. By unifying marketing, support, and sales into singular, intelligent ecosystem, the platform transcends limitations of legacy software-as-a-service tools, providing definitive blueprint for growth in post-SaaS era.

Omnichat's new AI-Native core introduces "AI Employee" autonomous agentic personas that are onboarded with same rigour as human staff. These agents think through complex business logic, speak in brand's unique voice, and manage entire workflows from start to finish, generating solutions and navigating tasks as seamless extension of brand's human capital, driving revenue autonomously 24/7.

The platform introduces Omni AI Message Flow, replacing manual setup with Agentic AI-driven creation, empowering marketing teams with strategic orchestration over operations. Marketers can now bypass manual drag-and-drop builders, with Omni AI Message Flow introducing agentic workflow that aligns with brand objectives and automates complex operational tasks.

Alan Chan, CEO and Founder at Omnichat, stated, "We are not merely adding AI as a feature; we are establishing the AI-Native Agentic Platform as the new standard for the global industry.”

Explore how omnichannel platforms are advancing customer experience through AI-native agentic transformation in the complete article.