Irish credit servicing provider Pepper Advantage Ireland has announced phased roll-out of new business and service initiatives as part of diversification strategy spanning portfolio governance, technology modernisation, and specialist debt recovery.

The business has launched Strategic Servicing in Ireland, a new solution for institutional investors seeking enhanced, independent oversight and auditable assurance across loan lifecycle, enhancing customer experience through improved operational resilience and technology-enabled workflows by Pepper Advantage.

Developed in direct response to requests from major global investors following recent market challenges, Strategic Servicing provides investors with independent third-party governance across origination and collateral management, technology-enabled workflows with secure audit trails, and due diligence and reporting confirming collateral is correctly in place.

Clients will also benefit from significant technology upgrade as Pepper Advantage Ireland begins rolling out PRISM, the company's proprietary credit management platform. Part of significant group-wide technology investment, PRISM was built to replace legacy systems and gives servicers and their clients access to real-time data, automated workflows, and modern servicing tools. Already managing more than £3 billion (€3.53 billion) in assets across UK and Spain, the platform is on track to service full €75 billion (£63.7 billion) of assets under Pepper Advantage management over coming years.

Part of diversification strategy includes launch of Harbour Credit, separate service focused on unsecured debt, operating under its own brand and governance structure. Designed to serve banks, utilities, government agencies, and private enterprises, Harbour Credit will put sustainable customer outcomes at centre of its model, drawing on Pepper Advantage's decade-long track record of developing tailored, realistic repayment solutions helping customers achieve better financial outcomes.

Explore how credit servicing providers are enhancing customer experience through strategic diversification and technology modernisation in the complete report.