Irish-based technology services provider Tata Consultancy Services, which operates global delivery service centre in Ireland, has announced renewal of major, multi-year strategic partnership with UK retailer Marks & Spencer, as reported by Irish Tech News.

This continuing engagement builds on more than decade-long trusted partnership between the two organisations and will see TCS Ireland continue serving as M&S's strategic technology partner as the retailer embeds its technology transformation, enhancing customer experience through AI-driven capabilities and modern technology infrastructure delivered from Ireland.

As part of this continuing partnership, TCS Ireland will support M&S as it transforms to become omnichannel, data-driven retailer supported by globally best-in-class modern technologies. TCS will utilise AI in its transformation approach, supported by its extensive domain expertise and one of the world's largest AI talent pools, supporting future-readiness, providing base for long-term growth, and creating superior customer experience.

Sacha Berendji, operations director at Marks and Spencer, stated, "Technology transformation is a key strategic priority for M&S as we invest for growth. Having the right suite of partners, with access to the latest developments in AI and digital expertise, is imperative. I am pleased that we are extending our partnership with TCS, who will work alongside our in-house team as we accelerate our digital transformation."

Krishnan Ramanujam, President of Consumer Business Group at Tata Consultancy Services, noted, "M&S is a highly cherished and iconic British brand that has always been at the forefront of retail innovation. We are proud of our long-standing partnership and delighted to be chosen to support its enterprise transformation.

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