TTEC and Zendesk join forces for AI-powered CX boost

TTEC has expanded its partnership with Zendesk to deliver full-stack, AI-driven customer experience solutions. The move positions TTEC as a delivery and implementation partner across Zendesk’s platform, enhancing CRM, workflow optimisation, and digital transformation for enterprise clients. Integrating Amazon Connect, TTEC will unify voice and customer data for seamless omnichannel experiences. By combining Zendesk’s AI capabilities with TTEC’s CX expertise, the collaboration aims to drive greater automation, agent augmentation, and operational efficiency – signalling a major step forward in AI-enabled customer experience delivery.

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