Wellington IT has appointed Lurgan woman Mairead Coulter as its new head of customer engagement as the Belfast-based firm enters a new phase of growth. Coulter joined the company in 2024 following a 28-year career with Ulster Bank, bringing extensive experience in banking and customer engagement to the role.

Wellington IT provides core banking software, digital banking solutions and a wider range of technology and professional services tailored specifically to the credit union sector, supporting 51 credit unions, including 47 in Ireland and four in the UK. Its customers include eight of the top 10 credit unions in Ireland.

The structural driver behind the appointment is credit unions operating in a fast-changing environment, where members increasingly expect seamless digital services while still valuing the trust and personal connection that has traditionally defined the credit union model.

"Our customers are at the heart of everything we do, and my focus will be on continuing to strengthen those relationships and ensure we are responding to what credit unions need from their technology partners," said Mairead Coulter, head of customer engagement at Wellington IT.

"Credit unions are operating in a very different environment to even a few years ago, with members expecting increasingly seamless digital services while still valuing the trust and personal connection that makes the credit union model unique," Coulter added.

Wellington IT has operated for more than 40 years, employs over 60 people from Belfast to Cork and has grown 40 per cent over the last five years, giving it a one-to-one ratio of staff to credit union. Financial details such as turnover and EBITDA were not disclosed.

Over its lifetime the company has serviced more than 2.58 million credit union accounts and currently supports 1.8 million members, processing 234.9 million transactions representing €54.9 billion in value. Sixteen current customers have worked with Wellington IT for more than 30 years, including its first two customers.

For the sector, the appointment reflects growing pressure on credit union technology partners to pair digital transformation with dedicated customer engagement leadership, as members expect banking-grade digital services without losing the personal relationship at the heart of the credit union model.

Source: News Letter