Stay Informed on Corporate Sustainability

Author: Archie Villaflores

US customer engagement technology provider Spectrio has launched Intelligent Engagement Suite with three new service offerings. The platform enhances customer experience through integrated sight, sound, scent, and data solutions across physical locations.

Author: Archie Villaflores

Australian customer experience and digital transformation firm Customer Science has appointed James Johnstone as Chief Operating Officer. The Sydney-based hire strengthens operational capabilities supporting UK and US expansion plans.

Author: Archie Villaflores

US technology provider Adobe has entered strategic AI partnership with UK retailer Tesco to personalise customer experiences through agentic AI capabilities. The collaboration enhances shopping experience through intelligent recommendations and tailored offers.

Author: Archie Villaflores

Irish-based technology services provider TCS has renewed multi-year partnership with UK retailer Marks & Spencer, enhancing customer experience through AI-driven omnichannel retail capabilities and modern technology implementation.

Author: Archie Villaflores

UK digital bank Monzo has officially launched in Ireland with free personal and business banking following a 100,000-strong waitlist. The service enhances customer experience through transparent pricing, simplified communication, and round-the-clock support.

Author: Bianca

Singapore Airlines, the Singaporean full-service carrier, will broadcast live FIFA World Cup 2026 matches onboard via KrisWorld Live TV. The announcement marks a significant enhancement to inflight customer experience for the airline's global passenger base.

Author: Archie Villaflores

Revisiting the Irish CX Impact Awards 2025, New Ireland Assurance was shortlisted for the Customer Contact Centre of the Year award, recognised last year for delivering over 390,000 customer interactions annually through a model that balanced digital innovation, empathetic service, and continuous improvement within a complex regulated environment. As the 2026 cycle draws closer, the standard New Ireland Assurance brought to the shortlist, where operational scale and genuine customer-centricity advanced together, sets a meaningful benchmark for the organisations now preparing to make their case.

Author: Archie Villaflores

The Qualtrics 2026 Employee Experience Trends Report reveals that frontline workers and customers identify the same causes of service failure, giving Irish organisations a clear and actionable roadmap to improve customer experience by investing in the people who deliver it.

Author: Archie Villaflores

Ugandan outsourcing provider Corpshore Uganda is rapidly expanding AI and customer experience services following operational launch in second quarter 2025. The East African hub serves international clients across regulated healthcare and AI workflows.

Author: Archie Villaflores

US airline United Airlines has unveiled tiered fare structure across all flight class categories to enhance customer experience through expanded choice and simplified booking. The initiative introduces three premium cabin fare options.