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Brian O'Flynn announced as judge for Irish CX Impact Awards 2026
Brian O'Flynn, Director at Capventis, joins the judging panel for the Irish CX Impact Awards 2026, bringing more than 25 years of experience across Experience Management, Data Analytics, CRM, Digital Solutions and programme and project management, alongside academic qualifications in Marketing and Computer Science. As a seasoned solutions delivery expert at Capventis, O'Flynn brings a strong focus on design, business engagement, solution architecting, change management and successful project delivery to the evaluation process.
Building on Strong Foundations: What the National Inpatient Experience Survey 2024 Tells Irish Healthcare CX Leaders About Where to Invest Next
Ireland's National Inpatient Experience Survey 2024 records strong overall care ratings and meaningful improvements since 2022, while identifying three clear areas for further investment. Healthcare CX leaders who act on patient feedback systematically will build the trust and outcomes that public acute care in Ireland depends on.
Crescendo brings bundled AI customer platform to UK market
US customer experience software company Crescendo has entered the UK market with an AI-native platform combining contact centre, ticketing and workforce tools. The launch offers UK brands a bundled alternative to fragmented CX software stacks.
Starling Bank equips business customers with in-app AI assistant
Starling Bank has introduced an in-app AI assistant for small business customers, offering tax ring-fencing and invoice fraud checks. The tool shows how banks are embedding proactive AI into customer experience to cut manual admin.
Acceleraate appoints former JD Sports CX chief as customer officer
Manchester-based Zoom-first CX and AI transformation partner Acceleraate has appointed Ryland Griffiths, formerly of JD Sports, as chief customer officer. The hire brings senior retail CX expertise to Acceleraate's public sector, healthcare and enterprise client base.
Hiya brings branded caller ID to Vodafone customers in Ireland
US voice security company Hiya has extended its Branded Calling service to Vodafone customers in Ireland, letting approved businesses display their name when calling. The rollout aims to rebuild consumer trust amid heavy call screening.
Qualcom plans Belfast expansion as cybersecurity demand grows
Qualcom has reported a 30% rise in Northern Ireland revenues and forecasts a further 15% increase in 2026, creating five new Belfast jobs. The expansion reflects growing retailer demand for secure digital payment and cybersecurity technology.
Agnieszka Jozwiak appointed Judging Coordinator for Irish CX Impact Awards 2026
Agnieszka Jozwiak, Customer Experience Consulting and Advisory leader and Board member of CXPA Ireland, joins the judging panel for the Irish CX Impact Awards 2026 as Judging Coordinator, bringing over 15 years of experience in experience management, service design, and business operating model transformation to oversee the evaluation process. As Head of Judging since the programme's inaugural edition in 2018, Jozwiak contributes an unmatched command of the awards' evaluation standards and a career-long commitment to advancing customer experience management practices across Ireland and the global CX community.
Why Irish Financial Services Organisations Should Design the Payment Journey as a Customer Experience Investment
The BPFI Payments Monitor February 2026 records over €30 billion in Irish contactless payments in 2025, with 62 per cent now made via mobile wallets. Irish financial services organisations that treat payment journey design as a customer experience investment will build loyalty at Ireland's most frequent brand touchpoint.
Screwfix appoints Incubeta to build AI performance engine for 70,000-SKU PPC estate
Screwfix has appointed Incubeta as its UK and Ireland PPC agency. At 70,000 SKUs, static bidding creates bid waste and missed demand, an AI outcomes agency that reallocates spend on live consumer signals is what customer-led performance now requires.
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