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Explore industry news, insights, and updates from the Irish CX Impact Awards.

AI startup takes aim at costly chemo delays in cancer care

Author: Irish Times

Irish healthtech spinout eAltra is using artificial intelligence to tackle one of cancer care’s most persistent inefficiencies – last-minute chemotherapy cancellations.

Unified powers smart CCTV rollout for Antrim businesses

Author: 4NI

Unified Integrated Systems is partnering with Antrim and Newtownabbey Borough Council to deliver enhanced security for local businesses through an expanded grant scheme.

Konversational enters US market with €5m expansion plan

Author: RTE News

Irish tech consultancy Konversational is launching its first US office in New York, marking a major international growth milestone.

Wrightbus boosts global technical support with key senior hire

Author: Insider Media

Wrightbus has appointed Graham Hamlyn as director of global technical customer support, reinforcing its commitment to post-sale service as its fleet of zero-emission buses continues to grow worldwide.

Experience redefined

Author: April Lara

Businesses across sectors are pushing beyond the expected. AI is shaping sharper insights and smoother processes.

Is NPS enough in an AI world

Author: Customer Think

For years, Net Promoter Score has been the CX industry’s favourite loyalty measure. Its simplicity made it a gold standard.

Northern Ireland plans stronger energy protections for small businesses

Author: Business Eye

Northern Ireland’s Utility Regulator is moving to bolster protections for small business energy customers.

Emirates opens premium Osaka store to elevate travel experiences

Author: Travel and Tour World

Emirates has launched Japan’s first premium travel store in Osaka, marking a strategic push to bring its renowned hospitality directly to customers.

Northern Irish businesses raise the bar on customer expectations

Author: 4NI

Northern Ireland’s businesses are rewriting the playbook to keep pace with fast-changing consumer demands.

Pinewood.AI streamlines trade parts ordering with new portal

Author: Motor Trade News

Pinewood.AI has launched its Parts Trade Portal to replace time-consuming phone-based parts ordering with a seamless self-service platform.

Discover What's Happening

The Irish CX Impact Awards

December 4th, 2025

Royal Marine Hotel, Dun Laoghaire

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