Omilia, a global leader in Self-Learning Agentic CX, and Atento, a top provider of customer experience management and business transformation outsourcing (CXM/BTO), have entered a strategic alliance to deliver transformative conversational experiences at scale.

The partnership strengthens Atento’s AI Agent pillar by integrating Omilia’s advanced agentic AI technologies. These capabilities allow virtual agents to reason, act, and learn autonomously across voice and digital channels, automating complex customer interactions while preserving natural and customer-centric communication.

Atento’s portfolio, structured around three strategic pillars—AI Advance Insights, AI Agent Assist, and AI Agent—benefits from Omilia’s expertise in conversational AI, including intelligent orchestration across workflows and enterprise systems. The collaboration is designed to expand the reach and efficiency of Atento’s intelligent bots and virtual agents, enhancing service delivery while reducing operational burdens for enterprise clients.

The initiative spans strategic markets in the United States, EMEA, and Latin America, aiming to accelerate adoption of next-generation conversational AI solutions.

Dimitrius Oliveira, CEO of Atento, said: “This alliance reinforces our vision of delivering customer experiences powered by advanced AI, integrating market-leading Agentic AI capabilities into our AI Agent pillar. Omilia’s technology enables us to scale more autonomous, intelligent and outcome-driven virtual agents for our clients.”

Dimitris Vassos, CEO and co-founder of Omilia, added: “Atento brings deep CX and BTO expertise together with a strong ambition for innovation. Together, we support Atento’s ambition to bring the power of Agentic AI to organizations around the world, helping them transform customer interactions in a measurable and sustainable way.”

The partnership positions Atento as a strategic Business Transformation Outsourcing partner within the Customer Experience sector, combining operational insight, automation at scale, and advanced AI-driven interactions to deliver measurable impact for clients globally.

Learn how Omilia and Atento are redefining intelligent customer engagement across international markets.

(Photo Credits to Omilia & Atento)