France-headquartered digital business services firm TP has announced a partnership with Singapore-based regulated digital payments provider dtcpay to support its customer experience operations as the company scales its stablecoin-enabled payment offerings across the Asia-Pacific region, according to HR Asia.

Through the partnership, TP will deliver 24/7 customer engagement operations for dtcpay's customers and merchants in English and Mandarin across digital and voice channels. TP will leverage its proprietary AI-powered customer experience platform and operational intelligence capabilities to enhance productivity, optimise workflows and deliver faster, more consistent service while maintaining human-led customer interactions.

The collaboration addresses growing demand for trusted customer experience infrastructure among digital payment providers expanding across APAC markets and customer segments. As digital payments continue to evolve, customer trust, responsiveness and operational resilience have become critical differentiators for providers competing in the region.

Sam Lin, Chief Operating Officer of dtcpay, said: "The payments landscape across APAC is evolving rapidly, with stablecoins gaining strong momentum as businesses seek faster, more efficient, and transparent ways to move value across borders."

Lin added: "Our partnership with TP allows us to deliver the customer experience infrastructure that digital payment adoption demands."

Daniel Dua, Head of Business Development SEA at TP, said: "Digital payment adoption in APAC is accelerating, and the companies leading this space combine strong technical infrastructure with equally strong customer experience operations."

Dua added: "dtcpay has built a compelling and regulated payments platform, and we're proud to bring the CX capabilities and scale to match that ambition."

Both companies view the arrangement as a long-term collaboration, with potential expansion to include broader regional support capabilities, enhanced multilingual engagement and operational scaling initiatives across key growth markets in Asia and beyond.

The partnership reflects a wider industry shift in which regulated digital payment providers are investing in enterprise-grade customer experience operations as a competitive differentiator, recognising that service quality and responsiveness are as critical to adoption as the underlying payment technology itself.