Stay Informed on Corporate Sustainability

Author: Jed Nykolle Harme

Allied Irish Banks (AIB) has been named CX Team of the Year at the Irish CX Impact Awards 2024, recognising the organisation’s exceptional commitment to elevating customer experience through collaboration, agility, and innovation.

Author: World Business Outlook

NCR Atleos partners with Kuwait Finance House to deploy AI-powered conversational avatars at branch kiosks, enhancing customer experience with real-time assistance, digital transactions, speech analytics, and seamless live-agent escalation.

Author: Network World

Cisco has launched Cisco IQ, an AI-driven, agent-based platform unifying enterprise infrastructure data to provide predictive insights, adaptive assessments, AI-powered troubleshooting, migration frameworks, and digitized delivery for optimised CX.

Author: DPA on the internet

WAGO UK & Ireland opened its new £multi-million eco-friendly headquarters in Rugby in March 2025, featuring a 62,000 ft² Customer Experience Centre for training, product demos, and client engagement, BREEAM Excellent.

Author: Marcomm News

ABM rebrands Blackjack Promotions as ABM Experience Solutions (AX), combining creative travel retail staffing, experiential marketing, and consultancy with multinational scale, sustainability, and compliance, enhancing UK and Ireland client experiences.

Author: Jed Nykolle Harme

Ireland’s experience economy stands at a pivotal moment. Rising operational costs and weakening consumer demand are reshaping how businesses think about growth, loyalty and long-term value. The recent analysis, Confidence slump hits experience economy, highlights this reality, revealing an industry under pressure but not without promise. It signals a shift towards resilience, where innovation and customer trust become the true measures of performance. Technology is leading the response. Crescendo unveils Multimodal AI demonstrates how artificial intelligence is enhancing engagement, turning interaction into insight and creating experiences that feel both intelligent and deeply human. Such developments are redefining how organisations interpret and anticipate customer needs. Leadership remains the essential thread binding this evolution together. Agnieszka Jozwiak joins CX Impact Awards 2025 illustrates the importance of vision, empathy and expertise in guiding transformation and inspiring excellence across the customer experience sector. These narratives depict an industry adapting with clarity and intent, where creativity, technology and leadership converge to set new standards for meaningful connection. Discover more insights and in-depth features in our newsletter today.

Author: Jed Nykolle Harme

With more than 15 years of experience in customer experience (CX) management and service design, Agnieszka Jozwiak, Judging Coordinator for the Irish CX Impact Awards 2025, brings deep expertise, strategic insight, and a passion for elevating CX standards across industries.

Author: CX Today

Diabolocom launches the first app-free mobile CX solution, integrating calls, chats, and updates directly into CRMs. Powered by AI, it boosts efficiency, compliance, and real-time visibility for mobile-first enterprises.

Author: Manila Times

Crescendo unveiled Multimodal AI, a unified voice, text, and visual interaction system revolutionising customer engagement. Designed for sectors like logistics, it enables real-time, intelligent, frictionless communication and rapid deployment.

Author: Irish Tech

Lero and Genesys launched a €550k research collaboration to improve reliability and trust in AI for customer engagement, focusing on safeguards, transparency, and ethical Large Language Model (LLM) system performance.