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Gulfstream opens dedicated Singapore customer support centre to strengthen Asia-Pacific service experience
US-based business jet manufacturer Gulfstream has opened a dedicated customer support centre at Seletar Airport in Singapore, partnering with authorised service centre Jet Aviation. The facility positions Gulfstream to deliver faster, more localised customer experience across the Asia-Pacific region.
WHSmith deploys SOLUM electronic shelf labels across Heathrow flagship stores to sharpen travel retail customer experience
UK-based travel retailer WHSmith has partnered with electronic shelf label provider SOLUM to deploy digital shelf-edge communication solutions across its UK travel retail estate. The rollout begins at WHSmith's flagship stores at Heathrow Airport Terminals 3, 4 and 5.
Enfuce enters Irish market through Payac partnership to modernise credit union card processing for 275,000 members
Finland-based card processing firm Enfuce has entered the Irish market through a partnership with Payac, migrating 125,000 cardholders and 150,000 current accounts from Irish credit unions onto its cloud-based platform. The project marks a significant shift in payment infrastructure for the Irish credit union sector.
Salesforce acquires Dublin-founded Fin in $3.6 billion deal to strengthen agentic customer service capability
Dublin-founded AI company Fin, formerly known as Intercom, is to be acquired by US software giant Salesforce in a deal valued at $3.6 billion. The acquisition will integrate Fin's AI agent technology into Salesforce's Agentforce platform to scale autonomous customer service delivery globally.
GOCare appoints Patrick Kelly as CTO to advance AI-powered subscriber experience platform
US-based SaaS provider GOCare has appointed Patrick Kelly as Chief Technology Officer to lead product development, service delivery and AI strategy. Kelly brings more than 25 years of broadband and telecoms technology experience, most recently as CIO of regional broadband operator Lightcurve.
What the January 2026 UKCSI Tells Irish CX Leaders About Service Quality and Financial Return
The Institute of Customer Service's January 2026 UKCSI records the highest UK satisfaction score since 2022, driven by record right-first-time resolution rates. Irish CX leaders can apply the same principles to achieve measurable financial outperformance across financial services, utilities, and telecoms.
Pegasystems unveils Customer Engagement Studio to unify AI agents and accelerate personalised campaign delivery
US-based enterprise software firm Pegasystems has launched Pega Customer Engagement Studio, an agentic AI workspace designed to unify AI and human agents for personalised marketing campaign delivery. The product compresses campaign production from weeks to minutes within a governed enterprise environment.
Lloyds Banking Group deploys Microsoft 365 E7 to scale agentic AI across customer and colleague experience
UK-based Lloyds Banking Group has signed a multi-year agreement with Microsoft to deploy the Microsoft 365 E7 AI Frontier Suite across its operations. The rollout extends agentic AI capability to serve 28 million customers while improving colleague efficiency and regulatory compliance.
Aviva Life & Pensions Ireland appoints Simon Snow to newly created customer service operations role
Aviva Life & Pensions Ireland has appointed Simon Snow as Head of Customer Service Operations in a newly created role. Snow brings more than 15 years of experience across strategy, operations and transformation in financial services across Ireland and the UK.
Belfast AI firm Syndeo secures Vonage partnership to deploy industry-specific agents across enterprise contact centres
Belfast-based AI specialist Syndeo has secured a partnership with Vonage, the US cloud communications provider owned by Swedish telecoms giant Ericsson. The deal deploys Syndeo's AI agents within Vonage's contact centre platform to deliver automated, industry-specific customer engagement solutions.
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