Stay Informed on Corporate Sustainability

Author: April Lara

The Irish CX Impact Awards 2025 celebrate companies that push the boundaries of customer experience, demonstrating creativity, insight, and measurable impact.

Author: BCT

TELUS Digital has opened a Dubai office to meet surging demand for AI-driven digital transformation and customer experience innovation across the Gulf.

Author: CED

A new bill would restrict federal grants and loan guarantees for companies shifting call centre roles overseas, with offenders facing penalties and a five-year listing unless they repatriate jobs.

Author: MacRumors

Apple is trialing a new chatbot-based Support Assistant within the Apple Support app, now available to a limited number of iPhone users via a new “Chat” button.

Author: EXLS

EXL has opened its new international headquarters in Dublin’s Docklands alongside an AI Innovation Lab designed to accelerate industry-specific AI solutions.

Author: RTS

In fast-moving sectors, missed signals cost more than lost revenue—they erode trust. Event-led integration enables organisations to detect and act on customer and operational events in real time, turning moments of friction into opportunities for loyalty.

Author: BC

Applied Systems’ annual Innovation Hackathon empowers teams to self-organise and rapidly prototype solutions that address customer or internal challenges.

Author: NFL

The NFL will acquire a 10% stake in ESPN as part of a transformative deal with Disney, which will absorb NFL Network into its upcoming direct-to-consumer streaming service.

Author: RTE

Europcar has opened three new locations in Dublin, Tipperary, and Donegal, alongside a major revamp of its Cloghran site into a B2B and van hub.

Author: Silicon Republic

Prommt is redefining how businesses handle high-value and non-ecommerce-native sales, using embedded finance to streamline payments and boost customer experience.