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Openreach deploys AI tools to cut fibre installation cancellations
UK telecoms infrastructure provider Openreach has deployed two AI tools, Crystal Ball and Ask Me Anything, to support customers during delayed fibre installations. The tools are helping prevent more than 3,000 cancellations every month across the network.
Dedalus rolls out ORBIS PAS across UK and Ireland
Italian healthcare software group Dedalus has rolled out ORBIS PAS, a next-generation patient administration system, across the UK and Ireland. The platform aims to cut system fragmentation and improve patient experience through AI driven referral tools.
Surmodics expands medical device coating capabilities in Galway
US medical device coating specialist Surmodics has expanded its Galway facility to serve manufacturers across Ireland and Europe. The expansion adds dedicated cleanrooms and brings coating and analytical testing services closer to customers in the region.
Dr Fred Creedon named as judge for Irish CX Impact Awards 2026
Dr Fred Creedon, Programme Director for Designing Innovative Services at Munster Technological University, joins the judging panel for the Irish CX Impact Awards 2026, bringing expertise in human-centred design, service innovation, and design thinking developed through academic research and applied Living Lab projects with private and public sector organisations. A PhD-qualified practitioner-researcher whose work spans explainable AI, knowledge transfer, and user-centred design, Creedon contributes a rigorous, innovation-focused perspective on customer experience excellence and digital service design to the evaluation process.
The CXO Imperative: Why Customer Experience Leaders Should Spend Less Time Making the Case and More Time Delivering It
Deloitte Digital's 2025 CXO research finds customer experience leaders spend 40 per cent of their time making the internal case for investment rather than delivering it. Irish organisations that establish clear ROI frameworks and executive sponsorship will free their CX leaders to generate the returns that sustained competitive advantage requires.
Bank of Ireland taps Stripe to accelerate AI and payments innovation
Bank of Ireland has announced a partnership with Stripe to accelerate payments innovation and integrate AI driven financial technologies into its core systems. The deal builds on a relationship already used by Davy and New Ireland Assurance.
O2 Business brings satellite connectivity to rural UK firms
UK mobile operator O2 Business has introduced satellite direct-to-device connectivity for corporate customers, extending its UK landmass coverage from 89 to 95 per cent. The service targets rural businesses left without traditional mobile network coverage.
VodafoneThree unveils SuperMobile network to boost UK connectivity
UK telecoms operator VodafoneThree has launched SuperMobile, a premium 5G+ tier offering four times faster speeds and guaranteed minimum downloads. The launch is part of an £11 billion investment aimed at competing on quality rather than price.
TCS opens AI-led creative engineering studio in London
Indian IT services group Tata Consultancy Services has opened an AI-native creative engineering studio in London, backing plans to create 5,000 UK and Ireland jobs. The studio will support client work on customer experience and brand growth.
Harris Group targets customer experience with new rental arm
Harris Group has created Harris Rentals to meet rising customer demand for service and reliability over price. The commercial vehicle rental business will serve UK and Ireland customers under Managing Director Mike Williams.
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