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Explore industry news, insights, and updates from the Irish CX Impact Awards.
Audiologic boosts technical leadership and expands UK&I distribution
Audiologic has named Matt Nettlefold as its new Head of Technical, succeeding Ben Spurgeon, who departs after eight years to launch a platform for AV professionals.
Momntum brings human nuance to AI-powered customer service
Dún Laoghaire-based start-up Momntum has rolled out “Laila,” a conversational AI now used across Sisu Clinics' phone lines, WhatsApp, and social channels.
Advise to enter UK with €1.8m AI-powered data analytics expansion
Dublin-based data group Advise is investing €1.8 million to launch fully into the UK, targeting the €2bn consumer goods analytics market.
Empowering progress
This week’s news shows that fostering innovation, embracing technology, and ensuring inclusivity are essential for any company committed to staying ahead in an increasingly competitive market.
CX Impact Awards 2025 spotlight the future of customer experience
Ireland’s leading awards for customer experience will highlight the projects and teams driving innovation in how organisations serve their customers.
Two Stacks soars into travel retail with airport-exclusive Flight Series
Two Stacks Irish Whiskey has unveiled its first airport-exclusive release — The Flight Series — in collaboration with ARI at Dublin Airport’s Irish Whiskey Collection.
AIB puts accessibility at the heart of strategy with lived experience-led approach
AIB has embedded accessibility into its operations by directly involving disabled customers and partnering with inclusion consultancy Tilting the Lens.
McCarthy Insurance expands Limerick presence with Newcastle West revamp
McCarthy Insurance Group has completed a full refurbishment of its Newcastle West branch, strengthened its local footprint and marking another milestone in its nationwide growth.
Card Factory acquires Funky Pigeon to bolster digital growth
Card Factory has agreed to acquire WHSmith’s online greetings card business, Funky Pigeon, for £24m in a strategic move to strengthen its digital footprint.
Business energy confidence grows in Northern Ireland as concerns ease
Northern Ireland’s latest Non-domestic Consumer Insight Tracker reveals a marked improvement in business sentiment across the energy market.


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