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Gas Networks Ireland appoints Diarmuid Collins to lead customer and business development strategy
Gas Networks Ireland has appointed Diarmuid Collins as Director of Customer and Business Development, strengthening its senior leadership team as the organisation advances its renewable gas transition strategy. Collins brings more than 15 years of experience across the organisation's finance functions.
OpenDialog extends AI agent platform into insurance aggregator channel through Firemelon and Aequotech partnerships
Belfast-based AI agent platform OpenDialog has announced two new partnerships extending its conversational AI technology into insurance aggregator customer journeys for the first time. Belfast-based Firemelon and travel insurance comparison firm Aequotech will deploy the platform to reduce quote abandonment and customer friction.
Darragh Brien named as judge for Irish CX Impact Awards 2026
Darragh Brien, Apprenticeship Engagement Specialist at the National College of Ireland, joins the judging panel for the Irish CX Impact Awards 2026, bringing a 20-year career spanning international hospitality, recruitment, and workforce development to the evaluation of customer experience excellence in Ireland. His grounding in service excellence, customer-centric strategy, and employee experience contributes a people-centred perspective to the assessment of entries across the awards programme.
The Accessibility Dividend: Why Irish Organisations Should Treat Digital Inclusion as a Customer Experience Investment
The Level Access State of Digital Accessibility Report 2025-2026 finds 89 per cent of professionals consider accessibility a competitive advantage, yet only 37 per cent of European organisations are fully compliant with the European Accessibility Act. Irish CX leaders who invest proactively stand to gain in revenue, loyalty, and regulatory standing.
DXC Technology opens 200,000-square-foot AI-first Customer Experience Centre in Bengaluru to scale enterprise AI adoption
US-based enterprise technology firm DXC Technology has opened a 200,000-square-foot AI-first Customer Experience Centre in Bengaluru, India, designed to accelerate co-creation and AI-enabled transformation with customers and partners. The facility is one of DXC's largest global delivery hubs.
Microsoft makes Sales Agent and Service Agent generally available to embed AI across customer-facing workflows
US-based Microsoft has launched Sales Agent and Service Agent as generally available tools within Microsoft 365 Copilot and Dynamics 365, embedding AI-powered assistance directly into the workflows of sales and customer service teams. The update also brings Copilot into Dynamics 365 Sales and Dynamics 365 Customer Service environments.
Apaleo appoints Connor Neeson as UK and Ireland Country Lead to accelerate hospitality technology modernisation
Germany-headquartered API-first property management platform Apaleo has appointed Connor Neeson as Country Lead for the UK and Ireland as the company expands its presence across both markets. Neeson brings more than 15 years of hospitality technology experience to the role.
BOYLE Sports deploys Jumio AI identity verification to streamline player onboarding across UK and Ireland
Ireland's largest independently owned bookmaker BOYLE Sports has partnered with US-based AI identity verification firm Jumio to streamline player onboarding across the UK and Ireland. The deployment supports compliance with new Gambling Regulatory Authority of Ireland mandates while improving the customer onboarding experience.
Envisage appoints Steve Boyes as Managing Director for Ireland to drive growth and customer service delivery
Irish financial management and ERP software firm Envisage has appointed Steve Boyes as Managing Director for Ireland, covering both the Republic of Ireland and Northern Ireland. Boyes brings more than 25 years of business software experience and takes on responsibility for revenue growth and customer service across the island.
Rachael Corcoran announced as judge for Irish CX Impact Awards 2026
Rachael Corcoran, Director and Digital Engagement Lead Ireland at EPAM Systems, joins the judging panel for the Irish CX Impact Awards 2026, bringing expertise in digital customer experience, customer experience strategy, and innovation consulting developed across fintechs, software startups, digital agencies, and large financial services institutions. As Chairperson and Founding Member of the Customer Experience Professionals Association in Ireland, Corcoran contributes both a practitioner's command of customer-centric strategy and a leadership role at the heart of Ireland's CX professional community to the evaluation process.
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