Stay Informed on Corporate Sustainability

Author: Archie Villaflores

The Irish CX Impact Awards 2026 has revealed its shortlist ahead of the awards ceremony on 4 November 2026 at the Crowne Plaza Hotel, Santry, naming finalists across 22 categories drawn from financial services, utilities, retail, technology, healthcare, and public sector organisations recognised for excellence in customer experience, customer satisfaction, and service innovation across Ireland. With entries assessed by an independent panel of CX professionals, the programme continues to stand as Ireland's most trusted platform for recognising outstanding achievement in customer experience and customer-centric strategy.

Author: Archie Villaflores

ComReg's Mobile Consumer Experience Survey 2025 finds 93 per cent of Irish consumers own a smartphone, yet one in three experienced signal loss last month and 53 per cent switch primarily on price. Irish telecoms CX leaders who invest in experience design will build the loyalty that price competition alone cannot sustain.

Author: Archie Villaflores

London-based customer experience and loyalty platform Ten Technologies has introduced Premier Lifestyle, a loyalty service for HSBC Premier customers in the UK. The launch follows Ten's multi-year contract with HSBC and its rebrand from Ten Lifestyle.

Author: Archie Villaflores

British entertainment and telecoms group Sky has secured planning permission for a 3,000-seat customer service campus in West Lothian, with Northern Ireland contractor Graham appointed to build it. The project consolidates Sky's customer operations into one workplace.

Author: Archie Villaflores

Irish IT consultancy Version 1 has been selected by UK egg producer Stonegate Farmers to modernise its technology platform. The partnership aims to strengthen supply chain visibility and customer responsiveness across Stonegate's food production operations.

Author: Archie Villaflores

Accenture has appointed James Scott-Lennon to lead Accenture Song in Ireland, overseeing its customer experience, creative and transformation business. The appointment comes as AI and shifting customer expectations reshape how Irish organisations plan and deliver customer engagement.

Author: Archie Villaflores

US customer relationship management company Klaviyo has signed a 10-year lease to expand its Dublin headquarters, growing its team to more than 250 people. The move strengthens Dublin's role as Klaviyo's EMEA base as international revenue accelerates.

Author: Archie Villaflores

Brian O'Flynn, Director at Capventis, joins the judging panel for the Irish CX Impact Awards 2026, bringing more than 25 years of experience across Experience Management, Data Analytics, CRM, Digital Solutions and programme and project management, alongside academic qualifications in Marketing and Computer Science. As a seasoned solutions delivery expert at Capventis, O'Flynn brings a strong focus on design, business engagement, solution architecting, change management and successful project delivery to the evaluation process.

Author: Archie Villaflores

Ireland's National Inpatient Experience Survey 2024 records strong overall care ratings and meaningful improvements since 2022, while identifying three clear areas for further investment. Healthcare CX leaders who act on patient feedback systematically will build the trust and outcomes that public acute care in Ireland depends on.

Author: Archie Villaflores

US customer experience software company Crescendo has entered the UK market with an AI-native platform combining contact centre, ticketing and workforce tools. The launch offers UK brands a bundled alternative to fragmented CX software stacks.