The Irish customer experience sector is advancing rapidly, driven by innovation, strategic investment, and the integration of technology with human insight. This edition showcases developments shaping the industry while offering readers a window into the forces driving growth and excellence. 'The Irish CX Impact Awards 2025 is set to celebrate Ireland’s top customer experience leaders' on 4 December 2025, highlighting the individuals and organisations transforming customer engagement. These recognitions illustrate how vision and leadership cultivate loyalty and elevate sector standards. Building on this momentum, 'SS&C Technologies establishes European wealth management hub in Dublin' expands operational capacity while reinforcing client-focused service across Europe. Lastly, 'Star Alliance advances seamless interline travel with focus on technology and human touch' showcases how innovation and personalised service converge to streamline global travel experiences. These stories convey a unifying insight: success in customer experience stems from combining strategic foresight, skilled leadership, and thoughtful integration of technology. Engaging with these developments encourages readers to recognise how the sector is evolving, adapting, and excelling in a dynamic environment.