Customer experience is increasingly central to business success, driving loyalty, differentiation, and long-term growth. Organisations are embracing technology, sustainability, and creative solutions to meet evolving expectations while delivering seamless, meaningful interactions. In Calor launches solar-powered vending machines, the introduction of solar-powered units provides 24/7 access to gas, demonstrating how innovation and sustainability can enhance customer convenience and operational efficiency. This initiative reflects a broader trend of leveraging technology to improve everyday experiences. Meanwhile, TP named 2025 Asia-Pacific Company of the Year underscores how strategic leadership and customer-centric operations are being recognised at the highest levels. The accolade highlights the importance of data-driven insights and proactive engagement in shaping world-class experiences. At home, Customer Experience Awards 2025 finalists showcase organisations leading the way in innovation, digital transformation, and service excellence. These stories illustrate a sector defined by creativity, responsiveness, and a commitment to delivering value that resonates with customers across industries and regions.