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2018 Winners

2018 Winners

The 2018 Irish CX Impact Awards winners were revealed on Wednesday, November 21st, at the Clayton Hotel Burlington Road, Dublin.

SHORTLIST : VIDEO : PHOTOS (FACEBOOK) : PHOTOS (HIGHER RES.)

CX Champion 2018

CX Champion 2018
Customer Experience Framework
Actavo
Actavo - 2018 CX Awards winners
Michael Killeen, Chairman, The CX Company presents the CX Champion 2018 award to Actavo Team.

Outstanding Contribution to CX

Outstanding Contribution to CX
Eason - 2018 CX Awards winners
Lorraine Walsh, Director of Customer Experience and Marketing, Laya Healthcare presents the Outstanding Contribution to CX award to Liam Hanly, Eason.

CX Team of the Year

Musgrave CX Team
CX Team of the Year
Musgrave - 2018 CX Awards winners
Agnieszka Jozwiak, CX&UX Consulting, CXPA presents the CX Team of the Year award to Siobhan Hennessy & Charlotte Buckley, Musgrave.

CX Impact in Supermarket/Grocer

Musgrave Online Shopping
CX Impact in Supermarket Grocer
Musgrave - 2018 CX Awards winners
Gerard O’Neill, Chairman, Amarach Research presents the CX Impact in Supermarket/Grocer award to Siobhan Hennessy & Charlotte Buckley, Musgrave.

CX Impact in Retail

Eason
CX Impact in Retail
Eason - 2018 CX Awards winners
Gerard O’Neill, Chairman, Amarach Research presents the CX Impact in Retail award to Glenn Cunningham Vilar & Trevor Rodgers, Eason.

CX Impact in Food/Drink/Restaurant

Jameson Distillery Bow St.
CX Impact in Food/Drink/Restaurant
Jameson Distillery Bow St. - 2018 CX Awards winners
Paul Allen, Head of CX Strategy, AIB presents the CX Impact in Food/Drink/Restaurant award to John Carroll, Jameson Distillery Bow St.

CX Impact in Auto/Fuel

Circle K Ireland
CX Impact in Auto/Fuel
Circle K Ireland - 2018 CX Awards winners
Paul Allen, Head of CX Strategy, AIB presents the CX Impact in Auto/Fuel award to the Circle K Team.

CX Impact in Specialty

CX Impact in Specialty
Customer Experience Framework
Actavo
Actavo - 2018 CX Awards winners
Cathy Summers, Chairperson of CX Impact Judging, The CX Company, Judging Co-ordinator presents the CX Impact in Specialty award

CX Impact in Entertainment & Leisure

Vagabond Tours
CX Impact in Entertainment & Leisure
Vagabond Tours - 2018 CX Awards winners
Lorraine Walsh, Director of Customer Experience and Marketing, Laya Healthcare presents the CX Impact in Entertainment & Leisure award to Vagabond Tours Ireland Team.

CX Impact in Financial Services

Irish Life Financial Services
CX Impact in Financial Services
Irish Life Financial Services - 2018 CX Awards winners
Patricia Greene, Head of Communications, Volvo Car Ireland presents the CX Impact in Financial Services award to Esther Burke & Tina Duggan, Irish Life Financial Services.

CX Impact in Insurance

123.ie
CX Impact in Insurance
123.ie - 2018 CX Awards winners
Patricia Greene, Head of Communications, Volvo Car Ireland presents the CX Impact in Insurance award to 123.ie Team.

CX Impact in Telecoms

Virgin Media
CX Impact in Telecoms
Virgin Media - 2018 CX Awards winners
Deirdre Wafer, CXPA committee member presents the CX Impact in Telecoms award to Virgin Media Team.

CX Impact in Utilities

SSE Airtricity
CX Impact in Utilities
SSE Airtricity - 2018 CX Awards winners
Yvonne Harris, Head of Customer Operations, Irish Water presents CX Impact in Utilities award to SSE Airtricity Team.

CX Impact in Business IT & Technology

Version 1
CX Impact in Business IT & Technology
Version 1 -  2018 CX Awards winners
Susan McNulty, CX Transformation Consultant presents the CX Impact in Business IT & Technology award to Version 1 Team.

CX Impact in Digital

Online Passport Renewal Service
Department of Foreign Affairs and Trade
CX Impact in Digital
Department of Foreign Affairs and Trade - 2018 CX Awards winners
Susan McNulty, CX Transformation Consultant presents the CX Impact in Digital award to Ann Dervin, Fiona Penollar & Siobhan Byrne, Department of Foreign Affairs and Trade.