2018 Winners

The winners were revealed at the gala awards ceremony on Wednesday, November 21st, at the Clayton Hotel Burlington Road, Dublin.

For photos from the night, visit our Facebook page.

High resolution photos can be found on our Flickr page.

CX Champion 2018

Customer Experience Framework
Actavo
Michael Killeen, Chairman, The CX Company presents the CX Champion 2018 award to Actavo Team.

Outstanding Contribution to CX

Lorraine Walsh, Director of Customer Experience and Marketing, Laya Healthcare presents the Outstanding Contribution to CX award to Liam Hanly, Eason.

CX Team of the Year

Musgrave CX Team
Agnieszka Jozwiak, CX&UX Consulting, CXPA presents the CX Team of the Year award to Siobhan Hennessy & Charlotte Buckley, Musgrave.

CX Impact in Supermarket/Grocer

Musgrave Online Shopping
Gerard O’Neill, Chairman, Amarach Research presents the CX Impact in Supermarket/Grocer award to Siobhan Hennessy & Charlotte Buckley, Musgrave.

CX Impact in Retail

Eason
Gerard O’Neill, Chairman, Amarach Research presents the CX Impact in Retail award to Glenn Cunningham Vilar & Trevor Rodgers, Eason.

CX Impact in Food/Drink/Restaurant

Jameson Distillery Bow St.
Paul Allen, Head of CX Strategy, AIB presents the CX Impact in Food/Drink/Restaurant award to John Carroll, Jameson Distillery Bow St.

CX Impact in Auto/Fuel

Circle K Ireland
Paul Allen, Head of CX Strategy, AIB presents the CX Impact in Auto/Fuel award to the Circle K Team.

CX Impact in Specialty

Customer Experience Framework
Actavo
Cathy Summers, Chairperson of CX Impact Judging, The CX Company, Judging Co-ordinator presents the CX Impact in Specialty award

CX Impact in Entertainment & Leisure

Vagabond Tours
Lorraine Walsh, Director of Customer Experience and Marketing, Laya Healthcare presents the CX Impact in Entertainment & Leisure award to Vagabond Tours Ireland Team.

CX Impact in Financial Services

Irish Life Financial Services
Patricia Greene, Head of Communications, Volvo Car Ireland presents the CX Impact in Financial Services award to Esther Burke & Tina Duggan, Irish Life Financial Services.

CX Impact in Insurance

123.ie
Patricia Greene, Head of Communications, Volvo Car Ireland presents the CX Impact in Insurance award to 123.ie Team.

CX Impact in Telecoms

Virgin Media
Deirdre Wafer, CXPA committee member presents the CX Impact in Telecoms award to Virgin Media Team.

CX Impact in Utilities

SSE Airtricity
Yvonne Harris, Head of Customer Operations, Irish Water presents CX Impact in Utilities award to SSE Airtricity Team.

CX Impact in Business IT & Technology

Version 1
Susan McNulty, CX Transformation Consultant presents the CX Impact in Business IT & Technology award to Version 1 Team.

CX Impact in Digital

Online Passport Renewal Service
Department of Foreign Affairs and Trade
Susan McNulty, CX Transformation Consultant presents the CX Impact in Digital award to Ann Dervin, Fiona Penollar & Siobhan Byrne, Department of Foreign Affairs and Trade.

For all enquiries, contact our team.

  • Grey Facebook Icon
  • Grey Twitter Icon
  • Grey LinkedIn Icon
  • Grey YouTube Icon
  • Grey Instagram Icon

T: 01 407 0595

E: info@cxia.ie

© The Irish CX Impact Awards 2019.

All Rights Reserved.