2018 Winners
The 2018 Irish CX Impact Awards winners were revealed on Wednesday, November 21st, at the Clayton Hotel Burlington Road, Dublin.
SHORTLIST : VIDEO : PHOTOS (FACEBOOK) : PHOTOS (HIGHER RES.)
CX Champion 2018
Customer Experience Framework
Actavo
Michael Killeen, Chairman, The CX Company presents the CX Champion 2018 award to Actavo Team.
Outstanding Contribution to CX
Eason
Lorraine Walsh, Director of Customer Experience and Marketing, Laya Healthcare presents the Outstanding Contribution to CX award to Liam Hanly, Eason.
CX Team of the Year
Musgrave CX Team
Agnieszka Jozwiak, CX&UX Consulting, CXPA presents the CX Team of the Year award to Siobhan Hennessy & Charlotte Buckley, Musgrave.
CX Impact in Supermarket/Grocer
Musgrave Online Shopping
Gerard O’Neill, Chairman, Amarach Research presents the CX Impact in Supermarket/Grocer award to Siobhan Hennessy & Charlotte Buckley, Musgrave.
CX Impact in Retail
Eason
Gerard O’Neill, Chairman, Amarach Research presents the CX Impact in Retail award to Glenn Cunningham Vilar & Trevor Rodgers, Eason.
CX Impact in Food/Drink/Restaurant
Jameson Distillery Bow St.
Paul Allen, Head of CX Strategy, AIB presents the CX Impact in Food/Drink/Restaurant award to John Carroll, Jameson Distillery Bow St.
CX Impact in Auto/Fuel
Circle K Ireland
Paul Allen, Head of CX Strategy, AIB presents the CX Impact in Auto/Fuel award to the Circle K Team.
CX Impact in Specialty
Customer Experience Framework
Actavo
Cathy Summers, Chairperson of CX Impact Judging, The CX Company, Judging Co-ordinator presents the CX Impact in Specialty award
CX Impact in Entertainment & Leisure
Vagabond Tours
Lorraine Walsh, Director of Customer Experience and Marketing, Laya Healthcare presents the CX Impact in Entertainment & Leisure award to Vagabond Tours Ireland Team.
CX Impact in Financial Services
Irish Life Financial Services
Patricia Greene, Head of Communications, Volvo Car Ireland presents the CX Impact in Financial Services award to Esther Burke & Tina Duggan, Irish Life Financial Services.
CX Impact in Insurance
123.ie
Patricia Greene, Head of Communications, Volvo Car Ireland presents the CX Impact in Insurance award to 123.ie Team.
CX Impact in Telecoms
Virgin Media
Deirdre Wafer, CXPA committee member presents the CX Impact in Telecoms award to Virgin Media Team.
CX Impact in Utilities
SSE Airtricity
Yvonne Harris, Head of Customer Operations, Irish Water presents CX Impact in Utilities award to SSE Airtricity Team.
CX Impact in Business IT & Technology
Version 1
Susan McNulty, CX Transformation Consultant presents the CX Impact in Business IT & Technology award to Version 1 Team.
CX Impact in Digital
Online Passport Renewal Service
Department of Foreign Affairs and Trade
Susan McNulty, CX Transformation Consultant presents the CX Impact in Digital award to Ann Dervin, Fiona Penollar & Siobhan Byrne, Department of Foreign Affairs and Trade.
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