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Past Judges

All finalist submissions at the Irish CX Impact Awards are judged by an independent panel of recognised and distinguished judges, drawn from academia, business and broader related sectors.

View a sample list of our past judges below and judge us by who judges you.

Agnieszka Anna Jozwiak
Customer Experience Consulting & Advisory, CXPA Ireland

Ann Marie O'Donnell
Global Customer Strategy Director, Actavo


Anne-Marie Reen

Associate Director, European Medical Information, Eli Lilly

Barbara Duffy
Customer Experience Manager, Irish Life Health

Cathy Summers
Chairperson of CX Impact Judging, The CX Company


Deirdre Wafer

EMEA & LATAM Marketing Insights Manager, Linkedin

Diane Magers
Chief Experience Officer, Experience Catalysts

Gabe Smith
CCXP Content Manager, CXPA

Gerard O’Neill
Chairman, Amárach Research


Ifah Sivak

Head of Strategic Tooling Operations, Meta

Jan Richards

Head of Customer Experience, Irish Life

Jenny McCoy

Head of Customer Experience, Irish Management Institute 

Joanne Boyle
Head of Customer Experience, AXA Insurance

John Carroll
Jameson Brand Homes

Jonathan Ward
Managing Director, Mothercare Ireland


Kari MickelsonGlobal Customer Experience Lead, MoneyGram International

Kerri McCaughey
Head of Customer Centricity, KBC Bank Ireland


Liam Kenny

Chair, CXPA Ireland & Manager Customer Experience Transformation, Iarnród Éireann Irish Rail


Lisa Nance

Senior Vice President, Manager, Client Experience at Texas Capital Bank

Lorraine Walsh
Director of Customer Experience, Laya Healthcare

​Lynn Drumgoole
Head of Commercial & CX, Pinergy

Maria Svejdar

Head of Marketing, Communications and Customer Experience (CX), GS1 Ireland

Mark SlatinSenior Vice President and Director of Client Experience, Sandy Spring Bank

Michael McCarthy

VP Customer, Virgin Media Ireland


Pat Watt

Director of Sales & Marketing, McKesson Ireland


Patricia Greene

Head of Communications, Volvo Car Ireland

Patricia Kane

Former Director of Customer Experience, Paddy Power Betfair

Paul Allen

Head of Customer Experience, AIB

Ronika Chakrabarti

Associate Professor in Marketing, Trinity Business School  

Rosita Wolfe
Head of Marketing and Communications, National Concert Hall

Sarah Gallagher
Head of Customer Experience, RSA Group

Stuart Russell
Customer Experience Manager, permanent tsb

Susan McNulty
CX Transformation Consultant

Susan Osbourne
Independent Customer Experience Consultant


Terri  McCarthy

Head of Customer Experience, Insights and Analytics at Allianz Ireland

Trevor Rodgers
Learning & Development Business Partner, Eason

Yvonne Harris
Head of Customer Operations, Irish Water

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