Past Judges

Judged by the Industry's Elite: The Irish CX Impact Awards Our esteemed panel of past judges is composed of renowned experts who have made significant contributions to customer experience. They come from diverse backgrounds in academia, business, and related sectors, bringing a wealth of knowledge and experience to the judging process. Their involvement ensures that entries are evaluated by the highest standards of excellence, objectivity, and fairness. The calibre of our past judges is a testament to the rigorous and impartial nature of the awards.

Agnieszka Anna Jozwiak

Customer Experience Consulting & Advisory, CXPA Ireland

Ann Marie O'Donnell

Global Customer Strategy Director, Actavo

Anne-Marie Reen

Associate Director, European Medical Information, Eli Lilly

Barbara Duffy

Customer Experience Manager, Irish Life Health

Cathy Summers

Chairperson of CX Impact Judging, The CX Company

Deirdre Wafer

EMEA & LATAM Marketing Insights Manager, Linkedin

Diane Magers

Chief Experience Officer, Experience Catalysts

Gabe Smith

CCXP Content Manager, CXPA

Gerard O’Neill

Chairman, Amárach Research

Ifah Sivak

Head of Strategic Tooling Operations, Meta

Jan Richards

Head of Customer Experience, Irish Life

Jenny McCoy

Head of Customer Experience, Irish Management Institute

Joanne Boyle

Head of Customer Experience, AXA Insurance

John Carroll

Jameson Brand Homes

Jonathan Ward

Managing Director, Mothercare Ireland

Kari Mickelson

Global Customer Experience Lead, MoneyGram International

Kerri McCaughey

Head of Customer Centricity, KBC Bank Ireland

Liam Kenny

Chair, CXPA Ireland & Manager Customer Experience Transformation, Iarnród Éireann Irish Rail

Lisa Nance

Senior Vice President, Manager, Client Experience, Texas Capital Bank

Lorraine Walsh

Director of Customer Experience, Laya Healthcare

Lynn Drumgoole

Head of Commercial & CX, Pinergy

Maria Svejdar

Head of Marketing, Communications and Customer Experience (CX), GS1 Ireland

Mark Slatin

Senior Vice President and Director of Client Experience, Sandy Spring Bank

Michael McCarthy

VP Customer, Virgin Media Ireland

Pat Watt

Director of Sales & Marketing, McKesson Ireland

Patricia Greene

Head of Communications, Volvo Car Ireland

Patricia Kane

Former Director of Customer Experience, Paddy Power Betfair

Paul Allen

Head of Customer Experience, AIB

Ronika Chakrabarti

Associate Professor in Marketing, Trinity Business School

Rosita Wolfe

Head of Marketing and Communications, National Concert Hall

Sarah Gallagher

Head of Customer Experience, RSA Group

Stuart Russell

Customer Experience Manager, permanent tsb

Susan McNulty

CX Transformation Consultant

Susan Osbourne

Independent Customer Experience Consultant

Terri McCarthy

Head of Customer Experience, Insights and Analytics, Allianz Ireland

Trevor Rodgers

Learning & Development Business Partner, Eason

Yvonne Harris

Head of Customer Operations, Irish Water