Past Judges
Judged by the Industry's Elite: The Irish CX Impact Awards Our esteemed panel of past judges is composed of renowned experts who have made significant contributions to customer experience. They come from diverse backgrounds in academia, business, and related sectors, bringing a wealth of knowledge and experience to the judging process. Their involvement ensures that entries are evaluated by the highest standards of excellence, objectivity, and fairness. The calibre of our past judges is a testament to the rigorous and impartial nature of the awards.
Agnieszka Anna Jozwiak
Customer Experience Consulting & Advisory, CXPA Ireland
Ann Marie O'Donnell
Global Customer Strategy Director, Actavo
Anne-Marie Reen
Associate Director, European Medical Information, Eli Lilly
Barbara Duffy
Customer Experience Manager, Irish Life Health
Cathy Summers
Chairperson of CX Impact Judging, The CX Company
Deirdre Wafer
EMEA & LATAM Marketing Insights Manager, Linkedin
Diane Magers
Chief Experience Officer, Experience Catalysts
Gabe Smith
CCXP Content Manager, CXPA
Gerard O’Neill
Chairman, Amárach Research
Ifah Sivak
Head of Strategic Tooling Operations, Meta
Jan Richards
Head of Customer Experience, Irish Life
Jenny McCoy
Head of Customer Experience, Irish Management Institute
Joanne Boyle
Head of Customer Experience, AXA Insurance
John Carroll
Jameson Brand Homes
Jonathan Ward
Managing Director, Mothercare Ireland
Kari Mickelson
Global Customer Experience Lead, MoneyGram International
Kerri McCaughey
Head of Customer Centricity, KBC Bank Ireland
Liam Kenny
Chair, CXPA Ireland & Manager Customer Experience Transformation, Iarnród Éireann Irish Rail
Lisa Nance
Senior Vice President, Manager, Client Experience, Texas Capital Bank
Lorraine Walsh
Director of Customer Experience, Laya Healthcare
Lynn Drumgoole
Head of Commercial & CX, Pinergy
Maria Svejdar
Head of Marketing, Communications and Customer Experience (CX), GS1 Ireland
Mark Slatin
Senior Vice President and Director of Client Experience, Sandy Spring Bank
Michael McCarthy
VP Customer, Virgin Media Ireland
Pat Watt
Director of Sales & Marketing, McKesson Ireland
Patricia Greene
Head of Communications, Volvo Car Ireland
Patricia Kane
Former Director of Customer Experience, Paddy Power Betfair
Paul Allen
Head of Customer Experience, AIB
Ronika Chakrabarti
Associate Professor in Marketing, Trinity Business School
Rosita Wolfe
Head of Marketing and Communications, National Concert Hall
Sarah Gallagher
Head of Customer Experience, RSA Group
Stuart Russell
Customer Experience Manager, permanent tsb
Susan McNulty
CX Transformation Consultant
Susan Osbourne
Independent Customer Experience Consultant
Terri McCarthy
Head of Customer Experience, Insights and Analytics, Allianz Ireland
Trevor Rodgers
Learning & Development Business Partner, Eason
Yvonne Harris
Head of Customer Operations, Irish Water
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