Testimonials

The Irish CX Impact Awards offers an unmissable opportunity to have your work reviewed by leading community experts; to get recognition from your peers; benchmark against your competitors; and attract new clients, customers and top talent to your organisation. But don't just take our word for it; read some of the thoughts of our past entrants, sponsors and judges below.
“We were honoured to participate, but because we’re involved with the CX discipline all our lives we have a good understanding of who the key players are. We’ve got the largest utilities companies, telco companies, banks etc. It’s a marvellous gathering of some of the best players in the Irish market and in fact some of the work that they’re doing these would win awards in any country out there; so you know the standards are incredibly high.”

Michael Killeen

Chairman, The CX Company

“CXPA is all about elevating professional customer experience in Ireland, so a night like this is really a celebration of that community in Ireland and it’s great to be there for the inaugural (event).”

Deirdre Wafer

Chair, CXPA Ireland

“We were absolutely delighted to win it. This was just acknowledgement of the amount of work that’s been done by a very large team of people within the department. We are modernising our service and an award like this gives great recognition to that.”

Siobhan Byrne - Department of Foreign Affairs and Trade

CX Impact in Digital

“I think SuperValu as a brand is known as giving a very good customer experience and very values-driven but winning an award like this further exemplifies that we’re on the right track and we’re doing the right thing for our consumers.”

Siobhan Hennessy, Musgrave

CX Team of the Year & CX Impact in Supermarket/Grocer

“CXPA is a volunteer organisation based in the US. What we do is connect CX professionals across the world. Our job is to promote customer experience as an idea, as a profession, and the CX Impact Awards are the perfect opportunity for us to do that.”

Agnieszka Jozwiak

CX & UX Consultant, CXPA

“Well we brought the team and we always make sure that if there’s something to be recognised for bring the team because it’s about the team and that’s the real value of awards is to motivate the team, to get that recognition, that external recognition for the team.”

Michael McCarthy - Virgin Media

CX Impact in Telecoms

“Essentially, we’re an outsource provider for field-based services. So, from our prospective we try to add value to every type of contract that we enter into and customer experience is the ultimate added value. We are protecting our client’s brand and I guess from an awards perspective it gives us recognition of what we’ve tried to achieve over the last couple of years.”

Ann Marie O’Donnell, Actavo

CX Champion 2018 & CX Impact in Specialty

“Anything like this is a massive win for us. We worked really hard to help our customers out so we’re delighted to get the award. If you’ve never entered these awards before I’d say absolutely go for it, you never know what’s going to happen. If you’re really proud of what you’ve done, and you get to win it’s a fantastic thing and if not, we congratulate everyone else who has.”

Ogla Maguire, SSE Airtricity

CX Impact in Utilities

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T: 01 407 0595

E: info@cxia.ie

© The Irish CX Impact Awards 2019.

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