2021 Winners
Please see below the winners and finalists from the 2021 Irish CX Impact Awards.
The winners were revealed on Thursday, 29th July, in front of a live digital audience.
CX Champion 2021
WINNER:
Musgrave SuperValu
CX Leader 2021
RECIPIENT:
An Post
Sponsored by:
CX Team of the Year
WINNER:
AIB
FINALISTS:
- AIB
- BT Ireland
- Expeditors
- Liberty Insurance
- Morgan McKinley
- Musgrave
- New Ireland Assurance
- Platinum Services at Dublin Airport
- RCSI
- SSE Airtricity
CX Impact in Pharmacy/Health
WINNER:
Nourish
FINALISTS:
- Mandala Yoga
- Meaghers Pharmacy Group
- National Rehabilitation Hospital
- Nourish
CX Impact in Retail
WINNER:
Musgrave SuperValu
FINALISTS:
- Eason
- Musgrave SuperValu
- Nourish
CX Impact in Government & Public Sector
WINNER:
Iarnród Éireann
FINALISTS:
- Electric Ireland
- Enterprise Ireland
- Iarnród Éireann
- National Rehabilitation Hospital
- Platinum Services at Dublin Airport
CX Impact in Financial Services
WINNER:
Permanent TSB
FINALISTS:
- AIB
- Bank of Ireland
- Fenero
- ID-Pal
- New Ireland Assurance
- Permanent TSB
CX Impact in Specialty
WINNER:
Nourish
FINALISTS:
- Actavo
- Mandala Yoga
- Morgan McKinley
- Nourish
- Platinum Services at Dublin Airport
- ProfileTree
CX Impact in Professional Services
WINNER:
Fenero
FINALISTS:
- Enterprise Ireland
- Fenero
- Morgan McKinley
- ProfileTree
CX Impact in Insurance
WINNER:
RSA Ireland & 123.ie
FINALISTS:
- Irish Life Health
- New Ireland Assurance
- RSA Ireland & 123.ie
CX Impact in Telecoms
WINNER:
Actavo
FINALISTS:
- Actavo
- BT Ireland
CX Impact in Utilities
WINNER:
Electric Ireland
FINALISTS:
- Electric Ireland
- Irish Water
- SSE Airtricity
CX Impact in IT & Technology
WINNER:
Flipdish
FINALISTS:
- Druid Software
- Ergo
- Flipdish
CX Impact in Digital
WINNER:
AIB
FINALISTS:
- AIB
- Meaghers Pharmacy Group
- New Ireland Assurance
- RCSI
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