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2021 Winners

2021 Winners

Please see below the winners and finalists from the 2021 Irish CX Impact Awards.

The winners were revealed on Thursday, 29th July, in front of a live digital audience.

CX Champion 2021

WINNER:


Musgrave SuperValu

CX Leader 2021

RECIPIENT:


An Post   

BT Ireland

CX Team of the Year

WINNER:


AIB



FINALISTS:


  • AIB 

  • BT Ireland

  • Expeditors

  • Liberty Insurance

  • Morgan McKinley

  • Musgrave

  • New Ireland Assurance

  • Platinum Services at Dublin Airport

  • RCSI

  • SSE Airtricity

CX Impact in Pharmacy/Health

WINNER:


Nourish



FINALISTS:


  • Mandala Yoga

  • Meaghers Pharmacy Group   

  • National Rehabilitation Hospital   

  • Nourish 

CX Impact in Retail

WINNER:


Musgrave SuperValu



FINALISTS:


  • Eason   

  • Musgrave SuperValu 

  • Nourish

CX Impact in Government & Public Sector

WINNER:


Iarnród Éireann



FINALISTS:


  • Electric Ireland   

  • Enterprise Ireland   

  • Iarnród Éireann 

  • National Rehabilitation Hospital   

  • Platinum Services at Dublin Airport

CX Impact in Financial Services

WINNER:


Permanent TSB



FINALISTS:


  • AIB   

  • Bank of Ireland   

  • Fenero   

  • ID-Pal   

  • New Ireland Assurance   

  • Permanent TSB 

CX Impact in Specialty

WINNER:


Nourish



FINALISTS:


  • Actavo   

  • Mandala Yoga

  • Morgan McKinley   

  • Nourish 

  • Platinum Services at Dublin Airport   

  • ProfileTree

CX Impact in Professional Services

WINNER:


Fenero



FINALISTS:


  • Enterprise Ireland   

  • Fenero 

  • Morgan McKinley   

  • ProfileTree

CX Impact in Insurance

WINNER:


RSA Ireland & 123.ie



FINALISTS:


  • Irish Life Health   

  • New Ireland Assurance   

  • RSA Ireland & 123.ie 

CX Impact in Telecoms

WINNER:


Actavo



FINALISTS:


  • Actavo 

  • BT Ireland

CX Impact in Utilities

WINNER:


Electric Ireland



FINALISTS:


  • Electric Ireland 

  • Irish Water   

  • SSE Airtricity

CX Impact in IT & Technology

WINNER:


Flipdish



FINALISTS:


  • Druid Software   

  • Ergo   

  • Flipdish

CX Impact in Digital

WINNER:


AIB



FINALISTS:


  • AIB 

  • Meaghers Pharmacy Group   

  • New Ireland Assurance   

  • RCSI