2021 Winners
Please see below the winners and finalists from the 2021 Irish CX Impact Awards.
The winners were revealed on Thursday, 29th July, in front of a live digital audience.
CX Champion 2021
WINNER:
Musgrave SuperValu
CX Leader 2021
RECIPIENT:
An Post
CX Team of the Year
WINNER:
AIB
FINALISTS:
AIB
BT Ireland
Expeditors
Liberty Insurance
Morgan McKinley
Musgrave
New Ireland Assurance
Platinum Services at Dublin Airport
RCSI
SSE Airtricity
CX Impact in Pharmacy/Health
WINNER:
Nourish
FINALISTS:
Mandala Yoga
Meaghers Pharmacy Group
National Rehabilitation Hospital
Nourish
CX Impact in Retail
WINNER:
Musgrave SuperValu
FINALISTS:
Eason
Musgrave SuperValu
Nourish
CX Impact in Government & Public Sector
WINNER:
Iarnród Éireann
FINALISTS:
Electric Ireland
Enterprise Ireland
Iarnród Éireann
National Rehabilitation Hospital
Platinum Services at Dublin Airport
CX Impact in Financial Services
WINNER:
Permanent TSB
FINALISTS:
AIB
Bank of Ireland
Fenero
ID-Pal
New Ireland Assurance
Permanent TSB
CX Impact in Specialty
WINNER:
Nourish
FINALISTS:
Actavo
Mandala Yoga
Morgan McKinley
Nourish
Platinum Services at Dublin Airport
ProfileTree
CX Impact in Professional Services
WINNER:
Fenero
FINALISTS:
Enterprise Ireland
Fenero
Morgan McKinley
ProfileTree
CX Impact in Insurance
WINNER:
RSA Ireland & 123.ie
FINALISTS:
Irish Life Health
New Ireland Assurance
RSA Ireland & 123.ie
CX Impact in Telecoms
WINNER:
Actavo
FINALISTS:
Actavo
BT Ireland
CX Impact in Utilities
WINNER:
Electric Ireland
FINALISTS:
Electric Ireland
Irish Water
SSE Airtricity
CX Impact in IT & Technology
WINNER:
Flipdish
FINALISTS:
Druid Software
Ergo
Flipdish
CX Impact in Digital
WINNER:
AIB
FINALISTS:
AIB
Meaghers Pharmacy Group
New Ireland Assurance
RCSI