The customer experience sector is entering a phase of dynamic evolution, shaped by leadership excellence, digital innovation, and strategic partnerships. This edition captures that momentum, illustrating how organisations are enhancing engagement, improving service delivery, and leveraging technology to deliver measurable impact.

‘Niamh Curtin joins judging panel for Irish CX Impact Awards 2025’ on 4th December at the Royal Marine Hotel, Dún Laoghaire. With over 25 years’ experience in operations, strategy, and business transformation, she helps recognise organisations setting new benchmarks in customer experience.

Meanwhile, ‘dnata expands inflight retail partnership with Aer Lingus’ demonstrates how strategic collaboration is advancing customer touchpoints and cultivating loyalty across travel services. 

Additionally, ‘Lowe’s AI boosts online conversions and customer satisfaction’ reveals how technology-driven insights are transforming customer journeys, enhancing engagement, and generating measurable business outcomes.

These developments confirm a sector progressing through leadership, innovation, and strategic execution. Readers are invited to explore these stories further, gaining insight into the forces shaping the future of customer experience.