The customer experience sector is being reshaped by technological innovation, strategic initiatives, and leadership recognition. Organisations are leveraging digital tools and talent to enhance engagement, streamline operations, and deliver measurable impact.

Job creation and technology investment are driving growth. Proofpoint to create 100 AI and cybersecurity roles through its new Cork hub highlights the critical role of talent and innovation in supporting secure, advanced customer experience solutions.

Integration of CX systems continues to transform service delivery. Nomura Research Institute launches CXynapse Hub demonstrates how unified platforms can streamline processes, improve insights, and enhance customer journeys across complex networks.

Recognising the sector’s shapers this year, Rachael Corcoran joins judging panel for the Irish CX Impact Awards 2025 that will happen on 4th of December at the Royal Marine Hotel, Dún Laoghaire. Her expertise will exemplify the importance of strategic vision and experience in shaping industry standards and highlighting best practices.

These developments illustrate a sector where technology, strategy, and leadership converge to define the future of customer experience.

Explore the full stories and stay informed on the innovations driving CX excellence in this newsletter.