Ireland’s most innovative customer experience professionals gather for the Irish CX Impact Awards on Thursday, 4 December 2025, to celebrate the creativity, dedication, and strategic excellence shaping the nation’s customer engagement landscape at The Royal Marine Hotel in Dún Laoghaire.

The annual black-tie gala recognises individuals and companies that have delivered outstanding achievements in customer experience, offering a platform to showcase innovation, operational excellence, and measurable impact. 

This year’s awards span multiple categories, including Customer Contact Centre of the Year, CX Manager of the Year, CX Team of the Year – Large, and CX Rising Star of the Year, among others. Each category highlights the people and teams setting new standards in customer engagement, from emerging talent to established industry leaders.

A highlight of the evening will be a thought-provoking Panel Discussion, featuring award-winning CX leaders, industry visionaries, and change-makers. They will share insights on emerging trends, challenges, and strategies that are shaping the future of customer experience in Ireland. Attendees will gain firsthand knowledge from those driving innovation and influencing sector-wide transformation.

With anticipation building, the awards ceremony promises an evening of celebration, networking, and recognition, bringing together Ireland’s most respected CX professionals and organisations. The finalists represent the very best of the industry, showcasing excellence in leadership, teamwork, and customer-centric innovation.

For those following the awards, the official website provides a detailed view of finalists by category, event updates, and insights into the achievements defining Ireland’s customer experience sector.

Beyond recognition, the Irish CX Impact Awards continue to inspire the next generation of leaders, encouraging bold thinking, creativity, and collaboration in delivering exceptional customer experiences across all sectors.