Zoom doubles down on AI-first contact centres in India

Zoom has launched its AI-powered Contact Centre solution in India, offering an all-in-one omnichannel platform built to elevate customer and employee experiences. Designed for modern enterprises, it brings together voice, video, chat, and social messaging under one intelligent system—leveraging AI to automate workflows, predict customer needs, and boost agent performance.

With Bring Your Own Carrier (BYOC) functionality, companies can preserve existing telephony setups while shifting to cloud-based agility. This means smoother transitions, better cost control, and faster time to value. Built to meet India’s strict compliance needs, the solution is especially relevant for regulated industries like finance, healthcare, and government.

Zoom’s AI-first architecture isn’t just about tech—it’s about enabling a seamless “total experience” that supports growth, resilience, and smarter decision-making in fast-evolving customer landscapes.

Read the full article to see what this means for your CX strategy.