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Explore industry news, insights, and updates from the Irish CX Impact Awards.
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Rokt refines checkout CX through AI-driven relevance measurement
US-based Rokt has detailed its measurement-first approach to enhancing customer experience through AI-driven contextual relevance at checkout. The closed-network methodology prioritises trust, performance, and seamless transaction moments for consumers globally.
Leaf IT strengthens CX delivery with new managing director appointment
Belfast technology services firm Leaf IT has appointed Andrew Johnston as managing director to strengthen customer experience delivery and growth capabilities. Founder Steven Goldblatt transitions to executive chairman, supporting the next expansion phase.
TL Dallas appoints chief executive to advance CX capabilities
Belfast insurance broker TL Dallas has appointed Tim Mortimer as chief executive to drive customer experience enhancement and managed growth. The fourth-generation independent firm positions itself for UK market expansion through strengthened operations.
Irish firms expand US customer experience operations through strategic growth
Irish firms Climeaction and Otonomee demonstrate customer experience excellence whilst expanding US operations. Cork-founded companies achieve significant growth through strategic market positioning, delivering enhanced service capabilities and strengthened client relationships.
Integrated Experience
Customer experience excellence increasingly reflects organisational commitment to employee engagement and technology integration. Competitive advantage emerges where frontline empowerment, platform consolidation, and strategic leadership converge to deliver measurable service improvements and operational efficiency. Turning the clock back to last year's accomplishments, 'Just Eat Takeaway.com wins Customer Contact Centre of the Year at Irish CX Impact Awards 2025' celebrates how employee-focused transformation drives stronger engagement and superior customer outcomes. This recognition establishes expectations for the 2026 awards, where evidence-based employee experience strategies and demonstrable service impact may distinguish winning contact centres. Furthermore, 'Eventmaster acquires iDonate to expand customer experience platform' demonstrates how platform consolidation creates integrated ecosystems that streamline supporter interactions across fundraising and event management. Strategic acquisitions enable organisations to deliver enhanced service whilst expanding capability across multiple use cases. Meanwhile, 'Luotea appoints commercial officer to advance customer experience strategy' illustrates how executive appointments strengthen growth initiatives and technology-enabled service development. Leadership expertise in customer-centric operations supports strategic objectives targeting service quality and data-driven innovation. These stories underscore a sector where employee engagement, platform integration, and strategic leadership determine experience quality. Explore each article to understand how integration and leadership are reshaping customer experience standards.
Just Eat Takeaway.com wins Customer Contact Centre of the Year at Irish CX Impact Awards 2025
Distinguished for employee-focused transformation last year, Just Eat Takeaway.com won Customer Contact Centre of the Year at the Irish CX Impact Awards 2025, setting a benchmark for engagement-driven service excellence as Ireland's CX sector looks toward 2026.
Tactful AI secures funding to scale agentic customer experience platform
Egyptian CX platform Tactful AI has secured USD 1 million (€840,000) in pre-Series A funding to expand agentic AI infrastructure across enterprise markets. The startup achieved over 100x platform usage growth, demonstrating AI-driven CX transformation capabilities in production environments.
Luotea appoints commercial officer to advance customer experience strategy
Finnish facility service company Luotea has appointed Hanna Inget as Chief Commercial Officer to lead growth and customer experience initiatives. The move supports strategic objectives targeting annual growth and enhanced service quality through data-driven, technology-enabled operations.
MH International establishes Irish depot to enhance customer experience
UK temporary works supplier MH International has established an Irish depot in Portlaoise, expanding CX capabilities across construction and infrastructure sectors. The investment demonstrates long-term commitment to regional growth and localised support delivery.
Finning UK & Ireland introduces service guarantees to strengthen customer experience
Finning UK & Ireland introduces a Services Commitment guaranteeing parts delivery and repair timelines with financial penalties for delays. The initiative enhances CX through contractual service standards, uptime assurance, and productivity protection.
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