Stay Informed on Corporate Sustainability

Author: THE IRISH NEWS

VodafoneThree is creating 200 customer care jobs in Belfast through call centre partner Concentrix, bringing roles back to the UK. The expansion enhances service delivery while supporting regional employment and digital industry growth in Northern Ireland.

Author: BUSINESSPLUS

Dovida, Ireland’s largest home care provider, is expanding its workforce to meet rising demand for in-home support. The company offers flexible roles, training, and progression pathways while enhancing personalised care and customer experience nationwide.

Author: Ireland’s Travel Trade Network

Best4Travel has acquired Dublin-based Skytours, expanding its retail network to 13 outlets nationwide. The move strengthens its customer service, technology platform, and digital presence while ensuring continuity for Skytours’ staff and clients heading into 2026.

Author: Jed Nykolle Harme

Marc Giles was recognised as CX Leader at the recently concluded Irish CX Impact Awards 2025 for driving customer-centric transformation at Aer Lingus. His achievements set a benchmark for CX excellence and inspire Ireland’s 2026 customer experience innovators.

Author: Jed Nykolle Harme

The customer experience sector is entering a period defined by service transformation, technological acceleration, and rising consumer expectations. This edition highlights initiatives that show how organisations are strengthening their strategies to deliver more responsive, intelligent, and connected experiences. First, the 'Bank of Ireland wins CX Champion at the recently concluded Irish CX Impact Awards 2025’ reflects the high standard of customer leadership emerging across Ireland. That recognition sets the momentum for the 2026 awards, highlighting the sector’s commitment to customer-centric innovation. In addition, 'Volkswagen consolidates and upgrades Northern Ireland dealerships’ showcases how strategic investment can elevate retail experience and service delivery. The dealership transformation underscores how physical environments remain vital to customer trust and brand consistency. Lastly, 'Tata Communications acquires majority stake in Commotion to enhance AI capabilities’ highlights the expanding role of AI in predicting customer needs. The acquisition demonstrates how advanced intelligence is reshaping engagement models across global markets. These stories illustrate a sector embracing innovation, experience-led strategy, and technology-driven progress. Organisations moving in this direction are well positioned to deliver resilient, future-ready customer outcomes.

Author: Jed Nykolle Harme

Bank of Ireland was recognised as CX Champion at the recently concluded 2025 Irish CX Impact Awards. Its achievements in customer experience set a benchmark for excellence, shaping the agenda for Ireland’s 2026 CX innovators.

Author: Irish Examiner

Keanes Jewellers has expanded its Limerick store, nearly tripling retail space, adding 10 new jobs, and introducing modern workshops, boardrooms, and enhanced customer and staff facilities, reinforcing its commitment to quality.

Author: Times of India

Kapture CX launches CXclusive Series, exploring Agentic AI in customer experience, empowering enterprises with intelligent, autonomous, and empathetic support solutions.

Author: The Fast Mode

Tata Communications acquires 51% of AI-driven SaaS provider Commotion, enhancing its Digital Fabric and Kaleyra suite to deliver omnichannel, predictive, and generative AI-powered customer experiences globally.

Author: Ireland's Travel Trade Network

CarTrawler partners with Ryanair to provide exclusive car rental options through its Connect Platform, delivering seamless booking, competitive rates, and enhanced travel experience for millions of passengers worldwide.