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Esri Ireland deploys mapping technology to enhance NIE Networks customer experience
Irish geographic information systems provider Esri Ireland has deployed ArcGIS technology for NIE Networks, enhancing customer experience through automated electricity infrastructure mapping. The solution serves over 966,000 customers across Northern Ireland.
Redexim appoints Keys Brothers to strengthen Northern Ireland customer service delivery
UK turf maintenance machinery provider Redexim has appointed Northern Ireland-based Keys Brothers as official regional dealer, enhancing customer service through direct access to full product portfolio and localised technical support.
Bank of Ireland launches brand platform to strengthen customer experience confidence
Irish financial institution Bank of Ireland has launched a new brand platform "Right with you" to enhance customer experience through financial confidence building. The initiative addresses evolving digital banking expectations and competitive pressures.
CallTower secures investment to expand customer experience capabilities
US-based cloud communications provider CallTower has secured strategic investment to enhance customer experience solutions. The deal highlights growing demand for integrated CX platforms in global enterprise communications environments.
The Intelligence Advantage: Why Irish Organisations Must Embrace Contextual AI to Lead on Customer Experience
Two recent studies together identify contextual intelligence as the defining customer experience frontier. Their findings give Irish organisations a clear evidence base to build loyalty through memory-rich AI, instant resolution, and transparent automated decisions.
STATSports Group wins CX Impact in Public & Professional Services at the Irish CX Impact Awards 2025
Looking back at the Irish CX Impact Awards 2025, STATSports Group claimed the CX Impact in Public & Professional Services award for a structured, evidence-rich customer success strategy that demonstrated measurable impact across both customer metrics and employee engagement. The win set a compelling benchmark for professional services organisations seeking to embed genuine customer-centricity across every level of the business, raising the standard that future entrants in the category will be expected to meet.
Personetics partners with Atomic to enhance banking customer experience automation
US cognitive banking platform Personetics has partnered with Atomic to deliver contextual deposit growth solutions, enhancing customer experience through transaction intelligence-driven switching journeys and seamless digital banking execution.
LGT Wealth Management UK selects Addepar to enhance client service experience
UK wealth management firm LGT has selected US data and AI platform Addepar to support front-office and client service teams, enhancing customer experience through integrated portfolio management and personalised service delivery.
Fignum develops servicing platform to enhance Close Brothers customer experience
UK financial technology firm Fignum has agreed to develop modern motor finance servicing platform for Close Brothers Motor Finance. The platform enhances customer experience through modernised core systems supporting Irish market growth.
Vodafone completes first Irish satellite call to enhance remote customer experience
Irish telecoms operator Vodafone has completed Ireland's first mobile video call via satellite using ordinary smartphones. The breakthrough enhances customer experience through improved connectivity in remote areas.
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