Stay Informed on Corporate Sustainability

Author: Verizon

Verizon is reshaping the standard for customer experience with a bold AI-powered overhaul spanning support, digital platforms, and in-store services.

Author: Malaya

Ford has topped the 2025 Philippine Customer Experience Index, edging out Toyota and Nissan in a market where service is becoming as critical as the product itself.

Author: CBS4Indy

As customer expectations soar and operational complexity deepens, quality assurance is no longer a back-office task—it’s a business-critical differentiator.

Author: Retail Gazette

CDS Superstores is accelerating its customer experience strategy in Ireland with the August launch of a dedicated Homebase website.

Author: Irisg Tech News

IT.ie’s seven-figure acquisition of Abacus Systems signals more than market expansion—it reflects a strategic bet on deeper client partnerships and service resilience.

Author: Silicon Republic

As AI continues to reshape the retail landscape, Dublin-based VisionR is stepping up.

Author: April Lara

Customer experience is evolving into something deeper, sharper, and more structural.

Author: The Hans India

Zoom has launched its AI-powered Contact Centre solution in India, offering an all-in-one omnichannel platform built to elevate customer and employee experiences.

Author: The Sun

Checkouts are no longer the endgame. From high-end beauty to fashion and even supermarkets, retail leaders are redesigning the customer journey—ditching traditional counters in favour of seamless, concierge-style interactions.

Author: Irish Examiner

Currys Ireland is transforming retail inclusion with the rollout of WelcoMe, a platform that lets customers pre-book visits and flag accessibility needs—from sensory sensitivities to mobility support.