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Eddie Stack joins Irish CX Impact Awards 2026 judging panel
Eddie Stack, CX Director at Insight6 Ireland, joins the judging panel for the Irish CX Impact Awards 2026, bringing over four decades of business experience and 25 years specialising in customer experience strategy and service excellence to the evaluation process. With his career defined by empowering organisations to elevate customer satisfaction and build customer-centric cultures, Stack contributes a practitioner's perspective on what outstanding CX looks like in practice to the assessment of entries across the awards programme.
Why Irish Organisations Must Close the Distance Between What They Know About Customers and What Customers Feel
A 2025 report finds 83 per cent of business leaders believe they understand their customers deeply, yet only 45 per cent of consumers agree. Irish organisations that close this real-time relevance gap through first-party data and transparent personalisation will capture measurable gains in revenue and loyalty.
8x8 announced as Platinum Sponsor of Irish CX Impact Awards 2026
8x8 has been named Platinum Sponsor of the Irish CX Impact Awards 2026, bringing its unified cloud communications platform to a programme honouring excellence in customer experience across Irish business ahead of the awards gala on 4 November at the Crowne Plaza Hotel, Santry. The partnership reflects 8x8's commitment to transforming customer and employee experience and its alignment with the organisations driving CX innovation and service excellence across Ireland.
The Channel Optimisation Opportunity: Why Irish CX Leaders Should Redesign Their Service Channel Mix Around Contact Reason
Proactive messaging delivers the highest customer satisfaction of any channel, yet remains among the least invested in globally. Irish CX leaders who redesign their channel mix around contact reason rather than legacy habit will capture measurable gains in satisfaction, efficiency, and loyalty.
Instadesk launches AI Customer Experience Lab in Uzbekistan with Huawei and iFLYTEK to serve Central Asian enterprises
China-based AI customer engagement platform provider Instadesk has partnered with iFLYTEK and Huawei to launch a joint AI Customer Experience Lab in Tashkent, Uzbekistan. The collaboration targets telecom and banking customers with localised, multilingual AI-powered contact centre and voice interaction solutions.
Shift4 rolls out all-in-one payments and tax-free shopping device to simplify international retail customer experience
US-based commerce technology firm Shift4 has launched Shift4 One, an all-in-one handheld device combining payments, dynamic currency conversion and tax-free shopping. The product launches first in the UK, Ireland, Spain and Germany, with expansion across 15 European countries planned by year end.
Wavenet commits £7.4 million to AI-powered service management and contact centre platform across UK operations
West Midlands-based managed service provider Wavenet has announced a £7.4 million investment in AI-enhanced customer service technologies, including a three-year ServiceNow agreement and a Zoom-powered contact centre platform. The investment supports more than 22,000 customers across the UK.
Gas Networks Ireland appoints Diarmuid Collins to lead customer and business development strategy
Gas Networks Ireland has appointed Diarmuid Collins as Director of Customer and Business Development, strengthening its senior leadership team as the organisation advances its renewable gas transition strategy. Collins brings more than 15 years of experience across the organisation's finance functions.
OpenDialog extends AI agent platform into insurance aggregator channel through Firemelon and Aequotech partnerships
Belfast-based AI agent platform OpenDialog has announced two new partnerships extending its conversational AI technology into insurance aggregator customer journeys for the first time. Belfast-based Firemelon and travel insurance comparison firm Aequotech will deploy the platform to reduce quote abandonment and customer friction.
Darragh Brien named as judge for Irish CX Impact Awards 2026
Darragh Brien, Apprenticeship Engagement Specialist at the National College of Ireland, joins the judging panel for the Irish CX Impact Awards 2026, bringing a 20-year career spanning international hospitality, recruitment, and workforce development to the evaluation of customer experience excellence in Ireland. His grounding in service excellence, customer-centric strategy, and employee experience contributes a people-centred perspective to the assessment of entries across the awards programme.
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