2019 Shortlist

The Irish CX Impact Awards 2019 finalists can be viewed below.

View the winners here.

CX Champion 2019

AIB (winner)

CX Leader 2019

Jan Richards (recipient).View the full announcement

CX Team of the Year

  • AIB
  • KBC
  • Platinum Services at Dublin Airport
  • SSE Airtricity Home Energy Credit Control Team
  • The Customer Service Hub Team, Passport Service - Department of Foreign Affairs and Trade (winner)

Sponsored by:

Best use of Data Analytics in CX

  • AIB (winner)
  • Idiro Analytics

CX Impact in Specialty

  • Actavo (winner)
  • Ardmac
  • RCSI
  • Solus

CX Impact in Entertainment & Leisure

  • Abbey Theatre
  • Cannonball Ireland
  • Grooveyard
  • Killruddery
  • Paddy Power Betfair (winner)

CX Impact in Utilities

  • Gas Networks Ireland (winner)
  • Solus
  • SSE Airtricity

Sponsored by:

CX Impact in Pharmacy/Health

  • Meaghers Pharmacy Group (winner)
  • RCSI

CX Impact in Retail

  • Circle K Ireland
  • Eason (winner)
  • Marqette
  • Paddy Power Betfair

CX Impact in Professional Services

  • Ardmac
  • Fenero (winner)
  • KC Services Ireland

CX Impact in Business IT & Technology

  • Cora Systems
  • Standard Life Claims Pipeline
  • Version 1 (winner)

CX Impact in Insurance

  • AXA Ireland
  • RSA Ireland & 123.ie (winner)

CX Impact in Digital

  • Ardmac
  • Core Optimisation
  • ProfileTree
  • The Passport Service - Department of Foreign Affairs and Trade (winner)
  • Travelmaster
  • Version 1

CX Impact in Transport

  • Iarnród Éireann Irish Rail
  • Kuehne + Nagel (winner)
  • Travelmaster

CX Impact in Financial Services

  • AIB (winner)
  • Fexco trustMinder
  • Ifac
  • RSA Ireland & 123.ie
  • Standard Life Adviser Dashboard

Sponsored by:

CX Impact in Telecoms

  • Enet
  • Spearline (winner)