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Past Winners

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2019 Winners

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2019 Shortlist

2019 Shortlist

The Irish CX Impact Awards 2019 finalists can be viewed below.

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View the winners here.

CX Champion 2019

  • AIB (winner)

CX Leader 2019

CX Team of the Year

  • AIB
  • KBC
  • Platinum Services at Dublin Airport
  • SSE Airtricity Home Energy Credit Control Team
  • The Customer Service Hub Team, Passport Service - Department of Foreign Affairs and Trade (winner)
Idiro Analytics

Best use of Data Analytics in CX

  • AIB (winner)
  • Idiro Analytics

CX Impact in Specialty

  • Actavo (winner)
  • Ardmac
  • RCSI
  • Solus

CX Impact in Entertainment & Leisure

  • Abbey Theatre
  • Cannonball Ireland
  • Grooveyard
  • Killruddery
  • Paddy Power Betfair (winner)

CX Impact in Utilities

  • Gas Networks Ireland (winner)
  • Solus
  • SSE Airtricity
Idiro Analytics

CX Impact in Pharmacy/Health

  • Meaghers Pharmacy Group (winner)
  • RCSI

CX Impact in Retail

  • Circle K Ireland
  • Eason (winner)
  • Marqette
  • Paddy Power Betfair

CX Impact in Professional Services

  • Ardmac
  • Fenero (winner)
  • KC Services Ireland

CX Impact in Business IT & Technology

  • Cora Systems
  • Standard Life Claims Pipeline
  • Version 1 (winner)

CX Impact in Insurance

  • AXA Ireland
  • RSA Ireland & 123.ie (winner)

CX Impact in Digital

  • Ardmac
  • Core Optimisation
  • ProfileTree
  • The Passport Service - Department of Foreign Affairs and Trade (winner)
  • Travelmaster
  • Version 1

CX Impact in Transport

  • Iarnród Éireann Irish Rail
  • Kuehne + Nagel (winner)
  • Travelmaster

CX Impact in Financial Services

  • AIB (winner)
  • Fexco trustMinder
  • Ifac
  • RSA Ireland & 123.ie
  • Standard Life Adviser Dashboard
Idiro Analytics

CX Impact in Telecoms

  • Enet
  • Spearline (winner)
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