2019 Winners
The 2019 Irish CX Impact Awards winners were revealed on Thursday, November 7th, at Croke Park, Dublin. View the winners below.
SHORTLIST : VIDEO : PHOTOS (FACEBOOK) : PHOTOS (HIGHER RES.)
CX Champion 2019
AIB
Agnieszka Anna Jozwiak, Awards Judging Co-ordinator & CXPA presents the CX Champion 2019 award to the AIB team.
CX Leader 2019
Jan Richards
Deirdre Wafer, Awards Judge & CXPA presents the CX Leader 2019 award to Jan Richards.
CX Team of the Year
The Customer Service Hub Team, Passport Service
Department of Foreign Affairs and Trade
Aidan Connolly, CEO, Idiro Analytics presents the CX Team of the Year award to The Customer Service Hub Team, Passport Service, Department of Foreign Affairs and Trade.
Sponsored by:
CX Impact in Pharmacy/Health
Meaghers Pharmacy Group
Gerard O'Neill, Awards Judge & Amárach Research presents the CX Impact in Pharmacy/Health award to Oonagh O'Hagan, Meaghers Pharmacy Group.
CX Impact in Retail
Eason
Gerard O'Neill, Awards Judge & Amárach Research presents the CX Impact in Retail award to the Eason team.
CX Impact in Specialty
Actavo
Gerard O'Neill, Awards Judge & Amárach Research presents the CX Impact in Speciality award to the Actavo team
CX Impact in Transport
Kuehne + Nagel
Stuart Russell, Awards Judge presents the CX Impact in Transport award to the Kuehne + Nagel team.
CX Impact in Entertainment & Leisure
Paddy Power Betfair
Stuart Russell, Awards Judge presents the CX Impact in Entertainment & Leisure award to the Paddy Power Betfair team.
CX Impact in Financial Services
AIB
Aidan Connolly, CEO, Idiro Analytics presents the CX Impact in Financial Services award to the AIB team.
Sponsored by:
CX Impact in Professional Services
Fenero
Aidan Connolly, CEO, Idiro Analytics presents the CX Impact in Professional Services award to the Fenero team.
CX Impact in Insurance
RSA Ireland & 123.ie
Cathy Summers, The CX Company presents the CX Impact in Insurance award to the RSA Ireland & 123.ie teams.
CX Impact in Telecoms
Spearline
Stuart Russell, Awards Judge presents the CX Impact in Telecoms award to Matthew Lawlor & Diarmuid O’Donovan, Spearline.
CX Impact in Utilities
Gas Networks Ireland
Aidan Connolly, CEO, Idiro Analytics presents the CX Impact in Utilities award to the Gas Networks Ireland team.
Sponsored by:
CX Impact in Business IT & Technology
Version 1
Siobhan Mallen, The CX Company presents the CX Impact in Business IT & Technology award to the Version 1 team.
CX Impact in Digital
The Passport Service
Department of Foreign Affairs and Trade
Siobhan Mallen, The CX Company presents the CX Impact in Digital award to The Passport Service team, Department of Foreign Affairs and Trade.
Best Use of Data Analytics in CX
AIB
Agnieszka Anna Jozwiak , Awards Judging Co-ordinator & CXPA presents the Best Use of Data Analytics in CX award to the AIB team.
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