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2019 Winners

2019 Winners

The 2019 Irish CX Impact Awards winners were revealed on Thursday, November 7th, at Croke Park, Dublin. View the winners below.

SHORTLIST : VIDEO : PHOTOS (FACEBOOK) : PHOTOS (HIGHER RES.)

CX Champion 2019

AIB
CX Champion 2019
AIB - 2019 The Irish CX Impact Awards winner
Agnieszka Anna Jozwiak, Awards Judging Co-ordinator & CXPA presents the CX Champion 2019 award to the AIB team.

CX Leader 2019

CX Leader 2019
Jan Richards - 2019 The Irish CX Impact Awards recipient
Deirdre Wafer, Awards Judge & CXPA presents the CX Leader 2019 award to Jan Richards.

CX Team of the Year

The Customer Service Hub Team, Passport Service
Department of Foreign Affairs and Trade
CX Team of the Year
Idiro Analytics
Passport Service - Department of Foreign Affairs and Trade - 2019 The Irish CX Impact Awards winner
Aidan Connolly, CEO, Idiro Analytics presents the CX Team of the Year award to The Customer Service Hub Team, Passport Service, Department of Foreign Affairs and Trade.

CX Impact in Pharmacy/Health

Meaghers Pharmacy Group
CX Impact in Pharmacy/Health
Meaghers Pharmacy Group - 2019 The Irish CX Impact Awards winner
Gerard O'Neill, Awards Judge & Amárach Research presents the CX Impact in Pharmacy/Health award to Oonagh O'Hagan, Meaghers Pharmacy Group.

CX Impact in Retail

Eason
CX Impact in Retail
Eason - 2019 The Irish CX Impact Awards winner
Gerard O'Neill, Awards Judge & Amárach Research presents the CX Impact in Retail award to the Eason team.

CX Impact in Specialty

Actavo
CX Impact in Specialty
Actavo - 2019 The Irish CX Impact Awards winner
Gerard O'Neill, Awards Judge & Amárach Research presents the CX Impact in Speciality award to the Actavo team

CX Impact in Transport

Kuehne + Nagel
CX Impact in Transport
Kuehne + Nagel - 2019 The Irish CX Impact Awards winner
Stuart Russell, Awards Judge presents the CX Impact in Transport award to the Kuehne + Nagel team.

CX Impact in Entertainment & Leisure

Paddy Power Betfair
CX Impact in Entertainment & Leisure
Paddy Power Betfair - 2019 The Irish CX Impact Awards winner
Stuart Russell, Awards Judge presents the CX Impact in Entertainment & Leisure award to the Paddy Power Betfair team.

CX Impact in Financial Services

AIB
CX Impact in Financial Services
Idiro Analytics
AIB - 2019 The Irish CX Impact Awards winner
Aidan Connolly, CEO, Idiro Analytics presents the CX Impact in Financial Services award to the AIB team.

CX Impact in Professional Services

Fenero
CX Impact in Professional Services
Fenero - 2019 The Irish CX Impact Awards winner
Aidan Connolly, CEO, Idiro Analytics presents the CX Impact in Professional Services award to the Fenero team.

CX Impact in Insurance

RSA Ireland & 123.ie
CX Impact in Insurance
RSA Ireland & 123.ie - 2019 The Irish CX Impact Awards winner
Cathy Summers, The CX Company presents the CX Impact in Insurance award to the RSA Ireland & 123.ie teams.

CX Impact in Telecoms

Spearline
CX Impact in Telecoms
Spearline - 2019 The Irish CX Impact Awards winner
Stuart Russell, Awards Judge presents the CX Impact in Telecoms award to Matthew Lawlor & Diarmuid O’Donovan, Spearline.

CX Impact in Utilities

Gas Networks Ireland
CX Impact in Utilities
Idiro Analytics
Gas Networks Ireland - 2019 The Irish CX Impact Awards winner
Aidan Connolly, CEO, Idiro Analytics presents the CX Impact in Utilities award to the Gas Networks Ireland team.

CX Impact in Business IT & Technology

Version 1
CX Impact in Business IT & Technology
Version 1 - 2019 The Irish CX Impact Awards winner
Siobhan Mallen, The CX Company presents the CX Impact in Business IT & Technology award to the Version 1 team.

CX Impact in Digital

The Passport Service
Department of Foreign Affairs and Trade
CX Impact in Digital
The Passport Service - Department of Foreign Affairs and Trade - 2019 The Irish CX Impact Awards winner
Siobhan Mallen, The CX Company presents the CX Impact in Digital award to The Passport Service team, Department of Foreign Affairs and Trade.

Best Use of Data Analytics in CX

AIB
Best use of Data Analytics in CX
AIB - 2019 The Irish CX Impact Awards winner
Agnieszka Anna Jozwiak , Awards Judging Co-ordinator & CXPA presents the Best Use of Data Analytics in CX award to the AIB team.